I do normally not leave reviews however I am making an exception. Before I made the purchase (dog food) I had some questions. These were answered promptly and fully. I then inadvertently put the wrong... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Coombes are the most accommodating and thoughtful pet store i have ever dealt with. The service is excellent and the staff go above and beyond to be helpful. Thank you all once again for your support... Mehr ansehen
Coombs are a great friendly and efficient family run business. We order our pet food there and they always deliver quickly, usually on the same day. It really helps as bag of food is quite large.
Unbelievable customer service from A.Coombs. The best value for our dog kibble I've found online, and with a subscription we don't have to think about running out of kibble. Absolutely brilliant w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.
Kontaktinformationen
155 - 157 Portland Road, BN3 5QJ, Brighton, Vereinigtes Königreich
- 01273 738016
- Natasha@acoombs.co.uk
- www.acoombs.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Stick to the shop, online experience isn’t great
The pictures on Google show packets of 3 to lead you to their website. My fault for not reading the small print. Over charge and make a profit on the delivery of goods and don’t compensate for the misleading picture of products. Very disappointed, D1ck Turpin would have been proud.
We get our Duck Tollers Food from here…
We get our Duck Tollers Food from here every month and he loves it! We have a subscription set every month, very easily amended if needed and such a bargain yet quality food!! Thank you!
Do not Trust this Company - No response
I placed an order on the 6th of May and I have had no notification from the company. I have emailed them asking what is happening and I've had no response.
My next step is to put a claim in with my bank.
Ordered cat food on 30 April
Ordered cat food on 30 April. Two weeks later it still hadn't been dispatched, so I chased for an update. No response. I followed up again the next day asking for a reply that day. Still nothing. Over £50 order, no communication, no dispatch. Very disappointing experience.
Excellent service
Excellent service! 5 star +++
Helpful and friendly staff, quick personal delivery, great service and communication. I cannot fault A Coombs at all. So glad we have such a fantastic local, independent store - keep shopping to keep these local stores open! Thank you so much for consistently easy ordering!
Terrific customer service
Terrific customer service. Very personable, quick to answer if you message on WhatsApp, can't recommend enough amazing service all round!
Great firm to deal with
Great firm to deal with, had already encountered 3 scam sites for Sureflap cat flap, rang manager and he assured me they were genuine and he sent out cat flap next day. First class customer service, would not hesitate to use again
Great customer service
Great customer service, was a pleasure to buy my cat flap from them
#1 Brighton/Hove pet shop
Coombs is always providing great pricing and brilliant fast delivery- often same day or next day.
They stock good quality items that are hard to find elsewhere.
There communication is also top tier and they are quick to help with any questions or issues.
I would highly recommend them.
Good stock, fast delivery
A Coombs had exactly what I wanted when most other retailers had sold out. It was delivered the very next day! Can't say better than that
Coombes offer a great service but poor delivery service …
Coombes offer a great service and products at reasonable prices. I would have rated higher however, having ordered twice - once with next day delivery and once with standard delivery, both couriers have been dreadful. In fact Royal Mail still haven’t managed to deliver my second order and it is proving very difficult to even try to speak to someone to find out what is going on.
Please, for the sake of your business, find better shipping options as your current ones may loose you customers
Excellent service
Excellent service - I placed an order online in the morning and it was delivered in the afternoon.... very impressed and will definitely continue to buy my cat food/products from them.
Wonderful service
Have been using A Coombs Pet Centre for quite a while from instore and deliveries. Never had an issue, always great service, only once has something from my order been out of stock and they called me to see what I wanted to do. Always polite, when we are not in the lovely delivery guy knows where to leave the order. Competitively priced too
Brilliant local business
Super efficient delivery. Always a smile and very pleasant staff. Nothing is too much trouble. They are so passionate about what they do and very knowledgeable. Always a pleasure to support a local business working hard for its community! Great shop! Thanks
Super efficient delivery with a smile
Super efficient, speedy delivery, always with a smile. I've been using them for years, and both Coco and I really appreciate them.
5-star service
Fantastic service - easy to use website, quick delivery and clear communication. Really appreciated being able to buy smaller sizes of a product to test with my pet, would definitely recommend and use again.
smashing service for regular online…
smashing service for regular online purchases, no hassle always easy and always delivered on time - thank you!
Amazing Customer Service
I placed my first order at the start of the year and accidentally received the wrong dog food - but honestly, these things happen! What really matters is how a company fixes it, and WOW did they deliver!
Huge shoutout to Natasha, who sorted everything out super quickly, was really friendly and made the whole thing completely stress-free ❤️ My more recent order arrived perfectly, with exceptional customer service throughout.
It's not often you come across customer service this good, and it really shows how much they truly care about their customers. I'll definitely be sticking with them and would 100% recommend!
"Little" Bear gives his full approval too - and he definitely appreciates Natasha! 🐾❤️
A Coombs - their customer service is second to none
I chose A Coombs because their subscription option was actually cheaper than going directly to the manufacturer, and the option of a subscription means I don't have to think about re-ordering, it just happens automatically.
Delivery is really swift, and I've always had professional customer service. For example today I realised we needed food slightly sooner than our subscription, and due to my error, I couldn't amend my subscription (always check you have money in the bank to pay first!!)
I contacted A Coombs via WhatsApp (super convenient) and straight away had a really helpful response, and they expedited my order to make sure my dog could get his favourite kibble.
Really amazing, warm and friendly service, I can't fault them.
Trusted and reliable- a great company
I have been buying specialist food for small dogs from this company regularly for a few months now. Delivery is always prompt and reliable. Customer service always excellent, friendly and consistent. There’s a great choice of products. Highly recommended

Antwort von A Coombs Pet Centre
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