I’ve just had to put my house contents into storage due to a delay. The staff team are super friendly and helpful and were on hand to assist and answer any questions. You can come and go when you li... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnTollgate Way, NN5 5TW Northampton, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Moving was stressful and I ended up having to store my belongings longer than I had intended. I made errors and staff were quick to pick these up keeping my belongings safe. The team are friendly, hel... Mehr ansehen
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My whole experience from enquiry stage to renting a unit has been easy and straightforward. Raphael and the team at the Northampton centre have been brilliant. They have delivered excellent customer... Mehr ansehen
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Complicated process, had to respond to a chat bot who had a first and surname and I thought I was dealing with a human, plus the bot didn't get the requirements right, at times it was very stressful.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Kontaktinformationen
Tollgate Way, NN5 5TW, Northampton, England, Vereinigtes Königreich
4,6
Hervorragend
43 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Access Self Storage - Northampton
Hi Andrew,
Thank you for your feedback. We’re so pleased Tom’s support at Northampton made a positive impression.
Access Self Storage
Very helpful friendly staff
Very helpful friendly staff, great value, very secure, can’t fault them in any way.
6. September 2025
Antwort von Access Self Storage - Northampton
Hi Steve,
We’re delighted to hear you found the team friendly and helpful, the service great value, and the facility secure. Thank you for such positive feedback.
Access Self Storage
This place is just awesome.
This place is just awesome. Not only did I get a great price for 12 months, the customer service is 5 star. They do their very best to accommodate your individual needs. Everyone is so friendly and helpful (a shout out to Paula but everyone is awesome) and you really get to feel your items are safe in their hands. I really cannot recommend Access Self Storage highly enough. If you need somewhere for your cherished belongings, Access is the place to go.
29. August 2025
Antwort von Access Self Storage - Northampton
Hi Ally,
Thank you for such wonderful feedback. We’re delighted you’re happy with both the value and the service, and it’s great to know Paula and the rest of the team made you feel so well looked after. Providing secure, friendly and accommodating support is always our priority, and we truly appreciate your high recommendation.
Access Self Storage
Antwort von Access Self Storage - Northampton
Hi Wayne,
Thank you for your kind words! We’re delighted you rate our staff, storage units, and security so highly.
Access Self Storage
Antwort von Access Self Storage - Northampton
Hi Harold,
Thank you for your feedback! We’re so pleased to hear the team was brilliant and extremely helpful — we’ll be sure to share your kind words with them.
Access Self Storage
Superb service
Darren was superb during the check-in process and the team at Northampton were very helpful. Very efficient and smooth service. Thank you
10. August 2025
Antwort von Access Self Storage - Northampton
Hi!
Thank you for your kind words! We’re delighted to hear Darren and the Northampton team made your check-in smooth and efficient. We’ll be sure to pass on your thanks to them, and we’re glad we could make the process so straightforward for you.
Access Self Storage
Darren was extremely helpful and found…
Darren was extremely helpful and found a cost effective solution to our situation.
Would highly recommend anyone who needs a polite and knowledgeable person to assist them with their storage needs
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Access Self Storage - Northampton
Hi Paul,
Thank you for the wonderful feedback! We're so pleased to hear that Darren was able to help you find a cost-effective solution and provide such a positive experience. Your recommendation means a lot, and we’ll be sure to pass along your kind words to him!
Access Self Storage
Highly recommend
Really easy to reserve a space, fairly priced units, easy access, friendly and helpful staff - what more could you want?!
2. August 2025
Antwort von Access Self Storage - Northampton
Hi!
Thank you for the fantastic feedback! We're so pleased to hear that reserving your space was simple, the pricing felt fair, and our team made everything easy and welcoming. That’s exactly the experience we aim to deliver — we're glad we hit the mark! Let us know if there's ever anything more we can do.
Access Self Storage
Antwort von Access Self Storage - Northampton
Hi!
Short and sweet - thank you! We’re happy to hear everything went great. If you ever need anything in the future, we’re just a call or visit away.
Access Self Storage
Berry helpful and polite
5. Juli 2025
Antwort von Access Self Storage - Northampton
Hi John,
Thank you for the kind words! We're glad to hear you found the team helpful and polite—it’s always our goal to provide a great experience. Hope to see you again soon!
Access Self Storage
Helpful team
The team at Access Self Storage Northampton are amazing. Very helpful and professional, nothing is too much trouble.
2. Juli 2025
Antwort von Access Self Storage - Northampton
Hi Katherine,
Thank you so much for the wonderful feedback! We’re thrilled to hear that the team at Access Self Storage Northampton made such a positive impression. Being helpful and professional is what we strive for, and it’s great to know you felt well supported. We’ll be sure to pass on your kind words to the team!
Access Self Storage
Antwort von Access Self Storage - Northampton
Hi Farina,
Thank you for the great feedback! We’re so pleased to hear you found our service helpful and our team easy to work with. It’s always our goal to make the storage experience as smooth and supportive as possible. We hope to see you again in the future!
Access Self Storage
Antwort von Access Self Storage - Northampton
Hi Richard,
Thank you for your kind feedback! We're delighted to hear that you found our service professional and excellent. Providing a great experience is always our goal.
Access Self Storage
A very professional and friendly place…
A very professional and friendly place and the manager Darren is welcoming and supportive of everything. Helpful advice and properly explained from start to finish. I would highly recommend this Access Storage branch. Everyone in the team is very customer friendly and knowledgeable a great place to work too!
4. August 2024
Bewertung ohne vorherige Einladung
Antwort von Access Self Storage - Northampton
Hi Andre,
Thank you for sharing such a wonderful review! We're delighted to hear that Darren and the team made such a positive impression with their professionalism and customer care. Knowing you’d recommend us and even find it a great workplace speaks volumes. We’ll pass along your kind words to the team—they’ll be thrilled to hear it!
More than a store ....
Along time ago I found myself in a situation whereby I need to store most of my belongings. The fact that it was close by the Travel Lodge where I was staying made it an very convenient location.
I've now had my things in storage for 5 months. I want to say that in all that time I have found the friendliness, professionalism, the efficiency of the team way above my expectations..
Yes, it's a very expensive experience but the knowledge that my things are completely safe and secure in a clean lock up with regular housekeeping off sets the cost. Would I recommend Access Self Storage? Go one better, pop in to the office and see for yourself.....Most Excellent.
6. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Access Self Storage - Northampton
Dear Edward, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
Excellent friendly service very secure…
Excellent friendly service very secure facility
9. August 2023
Antwort von Access Self Storage - Northampton
Dear Customer, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Very professional staff and so helpful
Very professional staff and so helpful. Would definitely recommend.
20. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Access Self Storage - Northampton
Hi Ian, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Northampton Storage
The experience was good. It was easy to rent a unit, all were very polite and we were shown everything that was required.
26. Mai 2023
Antwort von Access Self Storage - Northampton
Hi Colin, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
the out of hours access codes for the…
the out of hours access codes for the gate didn’t work resulting in my being stuck and frightened in the compound
eventually i rang the security number ( as no number was displayed on the code box) not knowing if this would incur heavy charges
luckily i was given a one off override code to exit but i’m terrified of now using out of hours
26. Mai 2023
Antwort von Access Self Storage - Northampton
Dear Sue, We appreciate the feedback on your experience with Access Self Storage and we appologise for the any inconvenience this may have caused. your comments will be passed on to store to ensure that this does not happen again, and any emergency numbers required by customers are displayed clearly.
Antwort von Access Self Storage - Northampton
Dear Nicholas, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
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