The work they did was excellent and extremely well priced. In a world of cowboys my experience over a number of times is this company can be trusted and are very good at what they do - at an extremely competitive price also. Highly recommend.

Excellent experienced workers, polite & helpful

Rating: 1 / 5 Stars

Service: Boiler Repair

Summary: Hired WPJ Heating to diagnose a faulty boiler. My experience — inaccurate diagnosis and inflated quotes — is clearly not an isolated incident, as seen in other 1-star reviews for this company.

Details:

Pricing Discrepancy: The engineer on-site quoted one price for a replacement part after looking it up on his phone, but the office subsequently quoted around an extra £100 on top of that part price, plus labour costs.

Misdiagnosis: I sought a second opinion directly from the manufacturer, Vaillant. Their technician confirmed WPJ’s diagnosis was completely wrong and wanted to replace a different part to fix the issue.

Outcome: My boiler is now working fine, and the original part WPJ claimed needed replacing is still functioning perfectly.

Conclusion: Looking at other reviews, misdiagnosis and questionable pricing seem to be a recurring pattern. Do not trust their expertise or claims.

My response to WPJ's reply below:
Thank you for your response. I have emailed your team directly at the info wpjheating email address with the invoice details (Invoice Ref: 88976). Beyond the pricing discrepancies, the main concern remains the complete misdiagnosis of the fault (confirmed by Vaillant). I look forward to your written confirmation that the £144 fee for this misdiagnosis has been cancelled so we can resolve this matter.

Simply that the whole process of our boiler service went to plan.That in itself is not a given these days. We were updated on timings of engineer visit and when he came he was courteous and professional.

They came on time, fitted the showers well and left the site tidy… they are on the expensive side but do a good job

Well organised and replied with relevant costings etc.

Engineer was efficient - all in all a painless experience

Very professional and responsible engineers and management.

Great team, reliable and easy to arrange our annual service, thank you.

They were very helpful, thorough and polite. They were honest in what they could do and what they had done. They were professional and offered good customer service giving me the necessary information I needed to procure the necessary part for my boiler that they were not able to cover. I was very grateful.

I found all communication and advice given both clear and realistic both in the quotation and during installation. The installation was efficient and I had full confidence in the engineer, Tomasz Turek,

One of the best firm I have ever encounter.Engineer was on time, very polite , listen what were the issues and sorted it out efficiently. Thank you

Punctual, efficient and helpful

Very Efficient

Prompt, efficient, quality installation of AC Multi-Unit. Special thanks to Kevin and Tomaz for their attention to detail and minimal (de minimus) internal cabling/ducting. Have recommended to others who had same experience.

Boiler service done quickly and efficiently, but haven’t turned on the heating yet!