I highly recommend the Wordtune app for anyone looking to improve their writing skills. This app has been a game changer for me in terms of creating clear, concise, and engaging content. The suggestio... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Life-Changing Tool and Unmatched Support! I cannot fully express how grateful I am for Wordtune. To say this tool changed my life is an understatement—I genuinely cannot live without it now. It has co... Mehr ansehen
Unternehmen hat geantwortet
I’ve been using Wordtune for several years, and it has become an essential part of my daily work and personal writing. It helps me rephrase sentences, improve clarity, and find the right tone qui... Mehr ansehen
Unternehmen hat geantwortet
I was charged without authorization and have been charged almost $360 over the past two years without knowing. I cancelled the subscription 3 times two years ago and somehow I was still signed up fo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wordtune is a Generative AI powered platform designed to enhance productivity and creativity in writing. It offers features like content rewriting, AI-driven suggestions, content creation, and summarization. Millions of professionals use Wordtune every day. Try it for free and get things done faster.
Kontaktinformationen
Shlomo Ibn Gabirol St 124, 451523, Tel Aviv-Yafo, Israel
- help@wordtune.com
- wordtune.com
4,1
Gut
572 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Helped me withdraw subscription thanks
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Jessica!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day!
Membership renews despite cancellation
Last year, I canceled my Wordtune subscription. Somehow, it was renewed, and the annual plan charge was taken from my bank account. When I checked my account, it appeared that the subscription was not canceled. I am 100 percent sure I canceled it last year and have not used the account since. I canceled it again, but I did not receive a confirmation. The account settings now show it as canceled, but the payment for the entire year has already been taken for premium plan. I can not fine any email address or phone number to contact them. Can someone please help.
11. August 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Zarah,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition to this, users always have the to option to cancel their subscription through their account page to stop the auto-renewal of their subscription. You may check out this article to know how: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
Nevertheless, we'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
As a loyal Wordtune fan and user
As a loyal Wordtune user, I have found this tool to be extremely helpful for both my professional and personal writing ventures. I have consistently renewed my subscription because of how much it helps me (my 2nd year). The customer service team is equally impressive, always available and supportive whenever I require assistance! Bravos!! 🥰
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi June!
Your feedback is greatly appreciated. It’s our pleasure to hear that Wordtune was able to assist you and help you achieve your goals. That's what we're here for!
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
It's a very good software compared to…
It's a very good software compared to Grammarly.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Ajaya,
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day. Happy writing!
Wordtune is a SCAM company that will charge you even after you cancel
I cancelled my Wordtune subscription. I followed the instructions to a T. I never received any info from Wordtune with a receipt for either my subscription or my cancellation. When the next year rolled around Wordtune renewed my subscription - although I had cancelled. They never sent me any paperwork - although they told my credit card company, they had sent me info (receipts) by email - this is absolutely not true. I have never received an email from this company. They also sent the bank info saying I could call customer service 805-203-0659 - this just has "User Busy" when you call at the top of the screen it does not even ring. They also said you can email them - but you only get a BOT - and you go round and round with no real answers or help. You cannot speak with a person no matter what you type. I downloaded the App to see if I could connect with someone that way but because I had cancelled my subscription, I don't have an account anymore. Also, interesting that when they falsely renewed my subscription, they charged me the most expensive one - not the original one I had - what a SCAM this company is. I am not going to let this go. I am contacting the Better Business Bureau, the Attorney General and my State Representative. Companies should not be able to charge your credit card if they do not provide a way for you to speak with them about the charge.
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Gia,
Thank you so much for letting us know about this. I understand this must be frustrating, and I sincerely apologize for the inconvenience its caused you.
We'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
Using around 3 years and I'm really…
Using around 3 years and I'm really happy about overall service. :)
30. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there,
Thank you so much for taking the time to leave this review! This is exactly why we do what we do. We're happy to hear you're enjoying Wordtune.
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Fraud Alert
Fraud Alert! Wordtune is a scam! I subscribed and later canceled, but they still charged my credit card. I had to work with my bank to reverse the charges. Wordtune billed me three times in June alone. This service is a complete fraud! They continue charging even after cancelation. Avoid Wordtune at all costs!
3. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there!
I'm so sorry to hear that your were charged even after cancelling your subscription on your end. I know the urgency of this matter, and we look forward to having this resolved as soon as possible!
We got your back and we're here to help. Just keep in mind that our plans are recurring (as stated in our Terms of Use), meaning they auto-renew at the end of each billing cycle.
In line with that, I see that someone from our team has already reached out to you. They'll be happy to assist you with.
Please feel free to reach out to us through our Help Center (https://support.wordtune.com/en/), or through our email (help@wordtune.com). It normally takes us a day to respond. Rest assured, we'll take care of you and your concerns.
We are here for you and look forward to hearing from you.
I am enjoying it
I am enjoying it, there is nothing more to say about it.
10. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Furat!
I'm glad to hear you're enjoying Wordtune. This means a lot to us.
Please know that you can always reach out to us through (help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Super helpful staff
Super helpful staff. Great response time. I’ve been using Wordtune for over a year and it’s helped me a lot with my essays and other assignments
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Courtney!
Thank you for leaving your feedback. We're happy to hear Wordtune has been a great companion on your academic journey! This is exactly why we do what we do.
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Happy writing!
Outstanding Service…
I was completely impressed with the way Ela provided good customer service. Prompt and professional with great team work. The tools Wordtune offers are great for creating high-quality content.
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Sandy,
Your feedback is greatly appreciated! It’s our pleasure to hear that we were able to assist and help you achieve your goals. That's what we're here for!
Happy writing!
Hi There, My name is Anthony, a postgraduate student in London. Recently, while trying to subscribe to Wordtune, I picked the wrong subscription. This really made me very worried, so I reached out to
Hi There,
My name is Anthony, a postgraduate student in London. Recently, while trying to subscribe to Wordtune, I picked the wrong subscription. This really made me very worried, so I reached out to Wordtune to request help to address my issue. Ela kindly picked this up and acted on it very promptly. I am so grateful because this issue was given prompt attention and was resolved quickly. I recommend Wordtune to everyone.
29. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi Anthony!
Thank you so much for taking the time to leave this review! We're so glad to hear Ela was able to help you out quickly and efficiently. We understand these situations can be stressful, and we appreciate your kind words about her prompt attention.
We're always happy to help our postgraduate students! Wordtune is a great tool for anyone looking to elevate their writing, and we're glad to have you on board.
If you have any questions in the future, please don't hesitate to reach out! Happy writing!
Best AI tool for writing.
I am PhD student, I am using this tool since October 2023. Now i am addict of this tool, I feel relax and I can do more work in short time. I really appreciate your efforts. I also recomend my friends to use this tool.
1. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Thank you for leaving your feedback! We're happy to hear Wordtune has been a great companion on your academic journey. This is exactly why we do what we do.
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Excellent tools
I think this software is a perfect tools for all users, especially for the postgraduate students.
My real advice is to use this programe, it will reduce the time of acheving the required tasks.
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there!
Thank you for your positive review! We're glad to hear that you find Wordtune to be a perfect tool! Your advice to use the program is much appreciated, and we're glad it helps reduce the time needed to achieve your tasks.
Happy writing!
refund request
They deducted 3999.99 EGP for renewal without a confirmation I don’t want this subscription and I want all my money back.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there!
I'm so sorry to hear that your subscription renewed without confirmation and a charge was applied to your account. I understand how frustrating this must be, and I completely empathize with your desire to have this resolved.
But don't worry, we got your back and we're here to help. Just keep in mind that our plans are recurring (as stated in our Terms of Use), meaning they auto-renew at the end of each billing cycle.
I see that someone from our team has already reached out to you. They'll be happy to assist you with.
Please know that we're here for you and want to make things right.
This company will rob you and charge…
This company will rob you and charge you after using a free trial. DO NOT ACCEPT their free trial they will stealth charge you. It took me two years to notice they had charged me for a service I never used after the free trial.
Update: Ok so a generic reply atm, my above statement stands. Just because they have said someone will contact me doesn’t mean they will or have done. If they do then I will edit the review accordingly.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there,
Thank you so much for letting us know about this. I understand this must be frustrating, and I sincerely apologize for the inconvenience it's caused you. We'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
Excellent Customer Service
I am here to write a review for Ela. I have never seen such a proactive, sensible and empathetic service provider before. I want to thank Ela for understand my situation and resolving my subscription issue with her prompt email replies. Wordtune is a wonderful tool it has improvised a lot and the team takes lot of efforts to add new features.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Thank you for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with one of our support expert, Ela. Your satisfaction is our top priority, and it is truly rewarding to know that we were able to meet your expectations.
Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have. We're always here.
Happy writing!
To cancel the service
To cancel the service, there are instructions on the website, but they don't work. You press 'cancel subscription' ten times, and nothing updates on your account. We canceled two years ago, but this year we realized that the cancellation never happened, and we were charged $170 each year. The email we used for the subscription isn't in use much now, so we missed the warning emails about the subscription being reactivated. Today, I am trying to cancel again, and the same story—nothing happens following the instructions on the website.
18. Juni 2024
Bewertung ohne vorherige Einladung
I forgot to unsubscribe on time (I…
I forgot to unsubscribe on time (I unsubscribed because I don't write in English often. I found the paraphrasing feature of Wordtune amazing.). Their support team not only helped me unsubscribe but tried their best to understand my need and experience. Their earnesty is absolutely impressive.
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there!
We're so sorry to hear you went through the trouble of unsubscribing! We understand that Wordtune might not be needed every day, especially if you're working primarily in another language. We're thrilled to hear you found the paraphrasing feature amazing, though!
While Wordtune's core writing and paraphrasing features currently focus on English output, we do offer translation support for several languages. This allows you to input text in Spanish, Mandarin, Arabic, Hindi, Korean, Hebrew, Russian, German, French or Portuguese, and we will translate it to English before working our magic on the phrasing.
If your writing needs ever shift back to English, or if you find yourself working in any of these supported languages, we'd be delighted to have you back! Our support team is always happy to help with any questions or concerns.
Ela from Customer Service literally…
Ela from Customer Service literally deserves a raise or at least a bonus. I wish her nothing but the best, and I hope her pillow is always cold, and every day is a good hair day for her. She was so understanding of my situation and genuinely saved me. Other than that, Wordtune is great, I've used it for over a year and never had any complaints!
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there!
Wow, this is such a fantastic review! We'll definitely be sure to pass this on to Ela – she'll be thrilled to know she made such a positive impact. We appreciate you taking the time to share your experience, and we're glad Ela could help!
Here's to Ela, cold pillows, and good hair days – and a big thank you for being a Wordtune user for over a year!
Awkward and Frustrating Experience with Wordtune's Customer Suppor
I recently had a frustrating experience with Wordtune's customer support that disappointed me.
On June 5, 2024, I contacted Wordtune to change the email associated with my Premium account. Despite my repeated attempts to get help, I didn't receive a meaningful reply until more than 14 hours later. I clearly explained that I needed to deactivate the account linked to my email account and transfer my Premium subscription. However, the support agent, Nikki, seemed to misunderstand my request, stating that no account existed under the first email and suggesting I sign up for a new account. This was not the solution I needed.
My frustration grew as the hours passed without a proper resolution. I had to explain the issue multiple times, and even then, the responses were delayed and unclear. At one point, I was offered a discount link that didn't work, adding to my frustration.
By June 7, 2024, I was thoroughly fed up. I had been assured that my issue would be resolved, but instead, I faced more delays and miscommunication. I couldn't understand why it was so difficult to get a straightforward answer and a quick resolution. The whole ordeal made me appreciate Grammarly's superior customer service even more.
In the end, I decided not to reactivate my Wordtune subscription. Despite the product's promising features, the support was so poor that I couldn't justify continuing the service. Wordtune needs to improve its customer support to retain users seriously. I'm sticking with Grammarly, which has proven far better in all aspects.
5. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Wordtune
Hi there!
Thanks so much for sharing your thoughts. It is greatly appreciated since we are always looking for ways to improve our services based on feedback from our users.
We truly apologize for the frustration this has caused. Kindly note that we usually respond within 1 day, and we are committed to assisting our users with their concerns/questions. We understand the importance of timely responses and strive to address user concerns as quickly and efficiently as possible. We are dedicated to learning from this experience and continuously improving our services.
We would be happy to make things right with you, and provide you the discount that was promised.
Again, we sincerely appreciate your feedback.
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