Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The Embrace room dividers are EXACTLY what I wanted for my office/craft room. Still let’s light permeate through the hallway but give me a sense of separation. PERFECTION
Overall, I’m happy with the product. My only complaint is the packaging. Several pieces arrived damaged. The company did replace the first two I reported, and their customer service was excellent, but... Mehr ansehen
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über WoodUpp - USA
Vom Unternehmen geschrieben
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Vom Unternehmen geschrieben
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Kontaktinformationen
Hickory Street 391, 27030, Mount Airy, North Carolina, Vereinigte Staaten
- 336 755 2268
4,4
Hervorragend
394 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I received my product and I am very…
I received my product and I am very happy. The product is a good quality and customer service was very helpful.
6. Juli 2026
Perfection The Embrace room dividers are EXACTLY…
The Embrace room dividers are EXACTLY what I wanted for my office/craft room. Still let’s light permeate through the hallway but give me a sense of separation. PERFECTION
7. Juli 2026
Antwort von WoodUpp - USA
Thank you so much, Dupree! We truly appreciate you taking the time to share your experience.
It was a pleasure assisting you, and we're so glad we could help get everything sorted out with your order. Briseida says hello and wishes you all the best! Don't hesitate to reach out if you ever need anything. 😊
Varm regards
Stine Brorsen
WoodUpp Customer Experience Team
Antwort von WoodUpp - USA
Hi Marcin,
Thank you so much, this is so great to hear! 🙌🙌🙌🙌🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Antwort von WoodUpp - USA
I know! Once you use WoodUpp in one room, you just want it everywhere! 😍 Thank you so much for the love — we hope you enjoy creating your next panel wall just as much!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Great quality products
Great quality products. Easy to install. Definitely worth the investment
7. Juli 2026
Antwort von WoodUpp - USA
Awesome Stephanie! 🙌
Thank you so much for your 5 stars! 🌟
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
After phoning your office to discuss…
After phoning your office to discuss delivery before I placed my order, my order was still delivered incorrectly. I email twice to follow up with still no feedback. Very disappointed in your communication and lack of interest to give any customer service. Can't even select SA as an option. Your customer approach lack insight and attention to detail.
6. Juli 2026
Antwort von WoodUpp - USA
Hi Mauritz,
Thank you for your feedback. We are sorry to hear about your experience. However, we have no record of receiving any emails from you in our system — the only correspondence we can find is outreach from our side to you but that is two years ago.
We also notice that while your Trustpilot profile lists your location as the USA, your order reference is linked to South Africa. If you are experiencing difficulties reaching us, we kindly ask that you contact the team in the country where your order was placed.
We want to make sure you receive the right support, and the local team will be best equipped to assist you. The direct email for the US team is hello@woodupp.com, and the direct email address for the team in South Africa is pm@woodupp.co.za 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Amazing products
Amazing products. Sound in the room is so much better and the look is fantastic! Highly recommended!!
6. Juli 2026
Great customer service
Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and super helpful. They even informed us of an upcoming sale so that we could save 20%!
Once ordered, the material was delivered on time and securely packed. The quality and color are great, too! Can't wait to have them installed!
29. Juni 2026
Overall good product
Overall, I’m happy with the product. My only complaint is the packaging. Several pieces arrived damaged. The company did replace the first two I reported, and their customer service was excellent, but later I noticed a few more damaged pieces. For the price, I think the packaging should be more secure. These items are quite heavy, and I understand that not every delivery crew is able to handle the boxes carefully. It really takes two people to move them safely. Better packaging would help prevent damage during shipping.
30. Juni 2026
Good Product
It’s really Good products actually .
but Ive noticed some sheet have a bit different color like half is dark oak, then half is lighter , what I mean is when you put it in the wall you can easily spot the lighter part of it .
I ordered like 6 pcs , two of them are like that .
I just noticed it after I finished gluing it , so no chance to take it out .
Fast Delivery ✅
Product ✅
29. Juni 2026
Antwort von WoodUpp - USA
Thank you so much, Susan! We really appreciate hearing that. 😊
Our U.S. team sends their regards! 👋
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Entrance Accent Wall
The cladding was "as described " and the product quality was exceptional! Additionally, customer service, crating for shipping and delivery were outstanding. The product was easy to install and I would recommend the product over numerous alternate suppliers
26. Mai 2026
Antwort von WoodUpp - USA
Thank you from the bottom of our hearts, Bryan! We really put a lot of effort in providing the best experience for our customers. It means the world to us to hear that the cladding was exactly as described and that you found the product quality exceptional. 🙏
Thank you for choosing us over other suppliers — we hope to have the pleasure of welcoming you again in the future! 😊
All the best
Stine Brorsen
WoodUpp Customer Exprience Team
No packing/ installation instructions smoked larch panels
I ordered two 24-inch Smoked Larch panels, but when they arrived, the shipment contained four separate pieces—two larger panels and two smaller panels. It wasn’t clear from the packaging or product information that each 24-inch section was intended to be assembled from one large and one small panel.
Because there were no clear installation instructions or labeling from the manufacturer, my installer reasonably assumed the panels were complete pieces and installed them incorrectly. As a result, I had to purchase an additional panel just to correct the installation.
I’m disappointed with the overall experience. The product itself is beautiful, but the lack of clear packaging, labeling, and installation instructions created an unnecessary and costly problem. Better communication from the manufacturer would have prevented this issue.
20. Juni 2026
Antwort von WoodUpp - USA
Thank you so much for this feedback, Lenny! 😊
We do send our panels divided into two pieces for US deliveries in order to make the shipping process easier and safer. However, you should of course be clearly informed about this when purchasing a product from our website — and in this case, it is evident that we have not communicated this well enough.
So thank you so much for taking the time to share this experience, because it means we can improve and be even more clear on our website that the panels are shipped as two separate pieces that are assembled together during mounting.
It is always just about communication. Had you been given that information upfront, your installer would have known exactly what to expect, and you would not have had to purchase an additional panel to correct the installation.
We are truly sorry for the frustration this caused you. The product is beautiful — and we want your experience with WoodUpp to match that. We will make sure to address this for future US customers. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
I am still waiting for my jersey
I am still waiting for my jersey. I was suppose to come before I went out of town. Now I don't know what will happen. Not sure how to track it now.
29. Mai 2026
Antwort von WoodUpp - USA
Hi Claude,
Hope everything is going well with you. I just wanted to give you an update here so you are in the loop. I have been in contact with our customer service team and they have confirmed that you ordered samples from us, and that the sample order was delivered on 6/3.
We do not sell clothes, so I am not sure if you are mixing up two different companies in this review? 😊
I am glad you have received the colour samples for our panels. You are always more than welcome to contact us at hello@woodupp.com if you have any questions regarding your panel project.
Best regards,
Stine Brorsen
WoodUpp
Antwort von WoodUpp - USA
Awesome to hear! Thank you so much for your 4 star review! 🙏
Wish you a great evening! 😊
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Antwort von WoodUpp - USA
Thanks Jamie!! 👊 Really appreciate it!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Great product. Easy process.
The ordering process was clear and easy. We placed a large order and a WoodUpp representative reached out right away to work out the logistics for delivery. The product is easy to install and looks great!
27. Mai 2026
Antwort von WoodUpp - USA
What a lovely review, Andy — thank you! 🌟
Elaina will be so happy to hear this feedback. We truly care about every single order, big or small, and it means the world to us when customers take the time to share their experience.
We hope to see you again soon! 😊
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
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