Wiser  Bewertungen 

Changing router means reattaching to the hub. Instructions are not clear and hub has no off switch so rebooting, almost essential, is a chore. However the technical support, Ashley and Charlie were superb and provided a patient walk through the configuration of the mobile and the app to connect successfully. Wiser need to update their instructions to save calls to the Technical line.

They will charge you multiple times and there is no support from customer service. They basically ignore you.

Ashley was a great support to help us get back on line. She was very patient and thorough, and made sure she got the job done.

The staff were most helpful and extremely patient stepping us through another set up due to a change of email.
Problem all resolved

Excellent customer service. Fixed my thermostat connection issue within minutes. Easy to follow, friendly, no nonsense advice. Thank you Chloe.

I managed to lose a couple of adapters for the TRV to Drayton valve. They are unfortunatly not available to buy seperatley but the support team were brilliant and found a couple and posted to me all for free. I am so pleased to find that this kind of customer service is still around and thouroghly reccomend them.

Took 3 goes to achieve complete reboot of hub and add back room stats but very helpful and knowledgeable support. System now back to normal

We have called the Technical team at Wiser a few times now since inheriting a Drayton Wifi based control system with our house. The team are always professional, friendly and quick to answer the phone, which is very reassuring to us as we are retied and not so up to date with all this technical stuff around these days. They are always understanding and patient with us when sorting out any issues/problems we may have. The Best Technical & Customer Service Team in the Industry

Had quite a problem after changing my broadband suppler and connecting to the Wiser hub. This took a little while to fix, however everyone I spoke to was extremely helpful, pleasant and very patient with a non tech savvy senior citizen. A big thank you to everyone.

Every time I call Wiser I get great service. I never have to wait more than a few minutes to get through and the service provided is always very professional. This time I spoke with Michael. He was very friendly and competent. Together we found the solution to resolve the issue fairly quickly. I'm very satisfied with the whole experience.

I had a problem with the new updated wiser home app when using the iPad.
Contacted tech support, who quite quickly updated the app and now it works fine.
Good customer service, thanks very much.

Just spoke to Michael on the Drayton wifi TRV helpline when one of my t'stats went offline after a Wiser app update.
He was very helpful & clear & the issue was speedily resolved.
Tha
nk you. Great service.

When I had problems recently setting up the Wiser app with a gas boiler I anticipated a long wait on the help line. In fact it was answered almost immediately, I was sent further instructions and also talked through the necessary steps. Result - success. Thank you to all in the tech department.

Wiser updated there app recently with changes to the layout of the home and control pages resulting in the weather panel disappearing. I found the weather panel very handy which gave you the outside temperature for your area and the sunset and sunrise times which I used for setting the wiser timers for lights.
I couldn’t find any information about this so emailed the customer service who replied with an answer with in 12 hours this was over a weekend. Very helpful and it’s good to know a company with good customer service . .

I had an interaction with Mike from the customer helpdesk. I couldn't get a new Wiser radiator thermostat to pair with the app.
He gave me a set of easy to folllow instructions to follow and bingo! that green light flashed in success. Boy, was I a happy bunny. I had been trying unsuccessfully for hours and had thtought I'd got a dud.

Had problems connecting my hub in the house and remotely and the customer support agent Jon was superb, he walked me through several options to resolve my issues. Which we did over a couple of days and he kept coming back at each stage to make sure things were going as planned. A great service experience

Immediate response and problem with Drayton Wiser Hubr firmware update resolved quickly

Excellent customer service. Very helpful and patient as I'm struggling with this technology.

Have spoken with a few members of the team and had always been very quick and easy to get through to a knowledgeable member of the team, no long wait times, can be reached weekdays and weekends, very quick response times to queries, overall great customer service.

contact via email then telephoned they helped me out as did not realise using conflict passwords . Though Problem had started due to change of format on system. it was quickly explained and sorted now working on all communicators.