Wilsoncarter London Bewertungen 

Poor quality, poor service and returns pretty much impossible. Do not use.

Just been scammed by Carter & Wilson London. The clothes they show on the website are not what you actually get. They are based in the US and items arrive from China. I was so dissapointed with the item I ordered, I immediately requested a refund. After five emails later they have now offered 40% refund or I have to pay to return item back to China. Big lesson learnt read the customers reviews before placing an order on these unknown websites.

Poor quality goods sold using high quality fake images. Items no way near worth the value of the purchase. When my goods arrived the materials, colours and patterns of the dress didn't even match what i'd ordered. They Don't even respond to requests for a return address, in order to return and get your money back, lengthy delays waiting for delivery only to be very disappointed.

Sadly, I read the reviews after my delivery. I totally agree with everything that has been said on here. An Asian company masquerading as a cosy UK brand. I’m only now ready the company was established in 2026, a dead give away. Quality same as Shein, polyester for everything. A massive scam as not Shein prices. A huge rip off. STAY AWAY.

The two pairs of men's short I ordered took two weeks to arrive and were completely the wrong size and therefore could not get them on.I contacted the company and received a reply in the early hours,this made me suspicious that they were not operating in the UK.They were not prepared to let me have a full refund and offered a new pair for which I would have to pay a further £18.00 or I could return them or accept a partial refund of 30%.After numerous e-mails they increased their offer to 40%...I attempted to send theses back to them and was presented with an address in China ...it then appeared that I would have to pay the Import Duties and Taxes so this,together with the postal costs,made it financially impractical.I therefore accepted the 40% refund on items that were clearly not fit for purpose and the refund arrived some 10 days later ....so after paying £52.00 ...I got back £21.56....my advice is...DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU ARE 100% SURE THAT THIS IS WHAT YOU WANT AND HAVE NO INTENTION OF TRYING TO GET A REFUND ...........Caveat Emptor

Advertising as a London based company. Products are shipped from China with long delivery times. Very poor inferior quality, cheap synthetic fabrics.
Trying to get a refund is impossible.
Avoid at all cost!

Poorest quality ever of orthopaedic sandals, the strings of the sandals are not even of the same lengths between guts between the two sandals.
Shocking, furthermore, I have requested to return the item and I’m being asked to pay a price higher that the price paid for the poor quality item for courier to return it. Insane! Avoid it, it’s a scam company

I don’t even want to give a one star.
Dreadful company to deal with. Article ordered wasn’t
cut properly. Sleeves so tight one couldn’t put them on.
Material was cheap. Took ages to arrive very poorly packed - squashed into a small plastic bag so very badly creased. Returns I am told cost 40- 50$ and would only give a refund of 40%. Dreadful company. How are they allowed to trade?

Avoid at all costs. What you see is not what you will receive and then you will not be able to return. Quality is shocking

Hello

Doesn’t deserve a 1. Terrible company to deal with

Absolutely awful!
Do not buy from this Company!
A total rip off!
waited 3 weeks the quality is awful stated linen definately not linen cheap awful material!
and you can not return without costing an absolute firtune!
This company is a con! and not based in the UK!🤬

Please avoid this company at all costs! I had 2 items the same but different colours when they eventually came 1 was nothing like the colour on the website the material was nothing how it looked on the photo to the point I never took the items out of the bag they were cheap and tacky. When I tried to get a refund that's where the fun started, they send you an automated message stating they'll get back to you in 24hours this is a lie! Everytime I messaged it was days before I got a reply, basically you cant have a refund they offer you a 10% refund and keep the item lots of emails later i ended up with only 25% refund which I still haven't received and to keep the items which have since gone in the bin! Absolutely disgusted with this company they should not be allowed to trade

Avoid this company at ALL costs! Their website is very misleading making the consumer think that they are based in London. They are not. It’s impossible to get a refund and are asking me to pay $50 to send the item back. The clothing is awful quality. This company is a scam.

Purchased a wide legged jumpsuit from this company. Pictures on their site looked stunning. The order came, very short (pics online showed this was a full long leg), I couldn’t get this over my hips (extremely poor sizing), so I contacted this company who offered me 10% refund to keep- I declined. This rose to 20% then 30% then 40%. I asked for the return address, I was told it would be approx $30-$50 USD to return. I found this unusually as the logo states Wilson Carter LONDON?? The shipping took over 2 weeks and the return address was China. This company sells very poor quality products that seem to be photoshopped do not purchase.

Wish I'd read other reviews on this bunch of shysters, dreadful product which took 3 weeks to arrive and was so bad it was laughable. Two pairs of trousers which looked good on the website but when they arrived seemed to made of some sort of parachute type material, so baggy and wide legged a clown would be embarrassed. Emailed them but no response so far. I gather I can claim on Cashback as I used a credit card which I may do. But I would AVOID LIKE THE PLAGUE and save yourself the hassle.

Delivery way too long! Quality of clothing is shocking!! Nothing like photos. Cottons hanging off everywhere. Hems all messy. I could probably make these garments better myself and I have no clue! I will not be buying from this website ever again.

I would have given zero stars the company is a joke, you cannot return goods without paying postage, even when a brown top you ordered is purple. Totally wrong colour but they still won't give a full refund.
Steer WELL clear of this company they are atrocious.

This is a Chinese company pretending to be in London. The quality of their goods is abysmal and they just don't care. Total scammers. The sandals I ordered were absolute rubbish. Within 10 minutes of ordering I emailed them to cancel my order because I decided to check their Trust Pilot review and found out what rubbish they sent out. They did nothing. The sandals arrived and the material was cheap and horrible and the ankle straps did not even fit around the ankle so there was no way of doing them up. They sent an email about a very pretty dress I would have ordered if I hadn't found out how everyone is totally ripped off by them. Forget a refund they just tell you it will cost more than the rubbish you have already paid for!

Ordered size according to their size chart. About 3 sizes TOO big. Very poor quality, not as photos show. Poor material considering supposed to be reduced from £69 odd. Didnt check the reviews first otherwise would certainly have not ordered from this what looks to me a scam company giving impression from London but item came from Poland. Looks like I wont bother asking for refund with all the hassle/probs others experienced.

I cannot believe that i was so stupid, this company is nothing but a scam of capital proportions why ever they have not been stopped,you cannot return the crap item you have received which bares no resemblance to the product on there web site, i will take this as a lesson learnt and will no longer shop on the internet, a company to avoid