Wilsoncarter London Bewertungen 

Please do not buy from this company. They are scammers!
I ordered a cotton and linen mixed shirt and after many, many days I received a polyester piece of tat from China!
Very long delivery time, item stuffed into a tiny zip lock bag, dreadful material and badly made!
Many emails later (pretty sure their replies are AI), I have had to settle for a 40% refund! They state that for returns I would be looking at 40-50$, which is obviously rubbish!
They are a totally unethical company that obviously use sweat shops to produce utter crap!! SCAMMERS!!!!!!

Do not order from this company . The dress i ordered is nothing like its description it is poor quality and far too big . The return procedure seems non existent and costly . The company is not based in London as advertised but China . Do not order from Wilson Carter awful customer service

I ordered a pair of supportive wide toe sneakers, size 5.5.
On 30th June the item was delivered on 11th July.

I am very disappointed with the sneakers. They are not fit for purpose. They are clumsy looking, oversized and very cheap material that looks like it will disintegrate in a few months.
I emailed the company the same day requesting a full refund. The bottom line is they are offering me only 30% if the full value which is £11.95.
I am not happy about this and will be reporting this company to trading standards.

PLEASE SAVE YOURSELVES THE STRESS AND DO NOT SHOP WITH THIS COMPANY.
Their return process is a fraud, you are required to pay for the return of the item nearly the same same if the item or more.

If I could give zero stars I would. The clothes look lovely but the dress arrived after a month and bore no resemblance to the picture, in style, colour or material which ways the cheapest rubbish. They refused to refund and said I must pay to return to China, or offered a small discount off another order, even though ordered from posh looking shop in London.
Do not go near them. It’s a scam.

I've ordered 2 dresses and not reading reviews before I ordered i think ive been scammed. I paid by credit card so hopefully i can stop payment. This company is based in America and not what I thought, the UK. They're website is very professional for wilson carter so got hooked in . Wish id if read the reviews

The worst online shopping experience I have ever had.

Wilson & Carter present themselves as a quality London clothing brand, but what arrived could not have been further from what was advertised. The fabrics are cheap, thin and synthetic. The garments bear little resemblance to the photographs on the website, the workmanship is poor, and everything feels mass-produced at the lowest possible cost. The company is based in China.

The returns process is where this company becomes truly unacceptable. Despite advertising straightforward returns, I was met with repeated attempts to avoid providing a refund. Only after persistent chasing was I told the returns must be sent overseas at my own expense of 50 dollars. making a refund uneconomical.

My Fraud department of my bank are looking this on my behalf and are aware of this set up being a scam.

If I could give zero I would! The ads look legit and the ‘London’ is misleading. The ad actually states ‘easy returns’ . None of it is true! Shipped from China .. product cheap and nasty material and Colours dowdy. Tried to use ‘easy returns’ basically just a con.. offered a 5% refund! And ‘keep the clothes!’ . Refused that… offered 10% .. then told to return the clothes I would have to pay fees in excess of the value! Con artists! A week later ( this week) I received confirmation of SOMEONE ELSE’S order… with name ,address ,cost and items all clear for me to see! I emailed them to alert them … no clear response! Surely a data protection issue?

Ordered Summer Blazer. After 2 weeks wait,
Arrived in small zip lock bag. A man’s blazer!!
Absolute crap and expensive. Contacted same day for refund, need address to send it. Not forthcoming. Offered 10% refund and 25% off next purchase of more crap. Keep the blazer to save hassle of sending back. I assume no refund, but I do have an expensive cloth to clean my car.

Oh my goodness, like all the other people who have reviewed Wilson & Carter on this website, I wish I had checked the reviews on Trustpilot before I ordered. I am giving them one star because, unlike the other people who have posted reviews, I liked the swimsuit I ordered and I have kept it. But I ordered it in two sizes, as is usual when ordering online in the UK, believing the company’s statement that returns were easy, only to find as everyone else has, that Wilson & Carter is not a UK company and you have to pay to return items. After an exchange of 13 emails I learnt that the item had to be returned to China, at a cost of US$30-50, the amount being calculated after you print and fill in a form they email to you, and then photograph and send the photo back to them. So their statement ‘easy returns’ is a lie, and confirms their statement that ‘for the vast majority of customers, a 40% cashback is the preferred option, as it avoids shipping expenses, uncertainty and long waiting periods, while providing an immediate and guaranteed solution’. The exchange of emails started with them offering me a 10% refund and a discount code against future purchases (ha!) and then went on to 20% and 30% until I threw in the towel at 40%. So I have ended up paying 60% more for the swimsuit than I had expected, which makes it very expensive. Do not buy from this company!

Terrible clothing and no returns - everything on the website is basically a lie from the material description to the colour to the 'hassle free returns' that do not exist. Spent over 75 quid on 3 pairs of shorts that arrived and were cheap polyester, wrong colour and just really horrible material, not the organic cotton bamboo breathable material I expected. Company have said it will cost 30 to 50 US dollars to return PER ITEM despite the package showing clearly that it was sent from London in one package (return address for London printed on label) and the website shows nothing about international returns. Complete fraudsters.

Order a pair of men’s waffle shorts, they took a little while to be delivered but once they arrived I was totally impressed with them, the description was spot on! extremely comfortable and amazingly cool in hot weather, I’m definitely going to order some more.

The goods are very cheap & low quality, not as advertised.
The company does not provide refunds, only want to refund a fraction of your funds and tell you to keep their cheap goods, as they say it cost too much to return goods. Althought the website states easy returns. I would advise not to use this site. They are a scan and need taking down.
I ordered on 19/6/28, received goods on 26/6/26 and since then been struggling to return goods and get refund. Now managed to only get 50% refund.

Fraudulent organisation - glad I paid with Amex who disputed transaction. Their website doesn’t exist. They didn’t answer the phone. I was very nearly defrauded

Ordered the dark grey shorts for my husband but they are light grey nothing like the picture advertised not to sure about this company definitely not worth the full price they were supposedly retailed at😏😏😏

AVOID!!!! - Absolute scam! The quality of garments is appalling, they weren't worth ten pence! Not only did they arrive weeks after ordering, but the fabric is the sort that would catch fire if you rubbed it together. Disgusting that they can get away with this. We requested a refund and offered to return - still waiting to hear, yet still get their marketing emails.

Oh what a disaster. Haughty people who, when reminded that UK consumer rights allow us to change our minds within 30 days, they ignore the law and insist on their own 'T&Cc'. The dress I ordered wasn't actually bad, just badly packaged. It's a shame that this company masquerades as a UK business when it's just a sweatshop outlet.

I ordered a zip up polo shirt, when it arrived I was staggered at the awful quality which I instantly wanted to return. I was offered 10% back as a refund on the amount I paid plus a discount on a future order which i rejected. I was then informed that I could return the goods but would have to pay the cost and the address I needed to return the goods to was in China, The cost was £50+ despite them saying that the company is London based.
Do not buy from this company.

Cancelled order within an hour after reading reviews but they continue to process my order claiming that it was too late!! Will be going to my bank to reclaim the payment I made. They are indeed scammers. However, as most of look for bargains maybe we need to address where the so called bargains come from and at what cost to those that work in the sweat shops of China. There are so many sites selling rubbish that will become landfill. I don’t want to be a contributor anymore.

Same as others have experienced, goods are cheap and nasty, nothing like promised. Long delivery time and when I contacted them for a refund they contacted me to offer 10% refund and 25% discount code on future order. I declined and as yet they have not contacted me. Nothing short of fraud

Complete scam. Ordered a suit and when it arrived, it was in a plastic 'ziploc' type bag. It was far too small and very poor quality so I sent an email that I wanted to return it. They offered a 10% refund which i declined, then offered a 20%refund which I declined and then 30% refund which I declined. They said that postage etc would cost between $40 to $50 which is almost what the suit cost. They then offered a voucher to the value of the item I purchased. They state that you will get a FULL REFUND but this is false. Avoid at all costs.