I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another... Mehr ansehen
Unternehmen hat geantwortet
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Mehr ansehen
Unternehmen hat geantwortet
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Kontaktinformationen
Arwenack Street 18, TR11 3JD, Falmouth, Vereinigtes Königreich
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,4
Hervorragend
125 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Communication was top class!
Communication was top class!! It was with a person not a robot - excellent customer service. The products arrived in perfect condition, all installed and look amazing!
17. Februar 2025
Antwort von Willow & Stone
Wonderful to hear - this is exactly what we aim for. Thank you so much for taking the time to write a review.
Antwort von Willow & Stone
Thanks so much for the positive review - please visit again soon!
I've ordered a range of door handles
I've ordered a range of door handles, locks and brackets for a home renovation from Willow & Stone. All have been excellent. Only warning I'd give is that ceramic door furniture is very brittle so be gentle!
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Willow & Stone
Thank you so much for the feedback - ceramic fittings will last a long time but are certainly require a steady hand when fitting. Do get in touch if there was an issue with any of the parts as we do have some replacements. We’re so pleased you were very happy with the overall product quality.
Very happy
Great selection of products. I ordered string lights from the online shop and they arrived promptly and were exactly as described on the website. Thank you
20. Januar 2025
Antwort von Willow & Stone
Thanks so much for the review, it means a lot and I’ll feed it back to my lovely team.
Antwort von Willow & Stone
These are some of our best selling British made products so really pleased! Please visit again soon.
Love all the products I’ve had from…
Love all the products I’ve had from Willow and Stone. I’ve bought oak pegs, plate shelves, cutting boards and some baskets. Great quality and just my style. Service and communication great.
20. Januar 2025
Antwort von Willow & Stone
Thanks so much for your custom and great feedback. I’m so pleased you keep coming back as we update our collections continuously. I’ve passed on your kind words to my lovely team.
Easy ordering process via the website
Easy ordering process via the website, quick delivery and best of all my lamp was in the sale! Perfect. Thank you 🥰
20. Januar 2025
Antwort von Willow & Stone
Great to hear as there’s nothing worse than a complicated ordering process! Please come again soon and thank you for taking the time to leave a positive review!
Rochelle was brilliant with her…
Rochelle was brilliant with her customer service and went above and beyond to help resolve an issue we had - we are thrilled with our bedside lights
18. November 2024
Antwort von Willow & Stone
Rochelle IS brilliant and she’s very happy to receive this review thank you so much. I’m glad any issues were resolved by my wonderful team.
Customer service at its best!
Everything is so beautifully made and customer service is just great. My latest purchase was a selection of their new animal Christmas decorations. Highly recommend them as little gifts - or, like me, gifts to yourself!
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Willow & Stone
How lovely to hear thank you so much. I passed your comments onto my team.
Super helpful staff and tremendous choice
Rochelle at Willow and Stone was really helpful with my online order. She kept me fully up to speed with the despatch and delivery and was able to handle all my questions very expertly. Also the shop is marvellous, such a lovely destination in Falmouth hosting a large variety of wonderful home wares.
10. November 2024
Bewertung ohne vorherige Einladung
Antwort von Willow & Stone
What a lovely review thank you SO much. I’ve passed your kind words onto Rochelle too as she is indeed very helpful and knowledgeable. Thank you for also mentioning our beautiful shop, please visit again soon!
An amazing service from a great…
An amazing service from a great company. The products are extremely high quality, and you will not be disappointed with what you buy. Dealing with the company is a pleasure I I would have no hesitation in recommending them.
6. November 2024
Bewertung ohne vorherige Einladung
Beautiful brass doorknobs and A*…
Beautiful brass doorknobs and A* customer service. Who would have thought door knobs could be something to get excited about. Thrilled with our purchase, lovely quality and appearance. But even more so the customer service experience helping us to choose the correct hardware (latches etc). Definitely an 'over and above' experience. Would highly recommend.
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Willow & Stone
Wonderful feedback thank you so much - I’ll pass on to the team. (I too get excited about door knobs and ironmongery so you’re not alone. 😉)
Arrived promptly and very good product
Arrived promptly and very good product, I’m very pleased with it.
18. Oktober 2024
Great customer service from start to…
Great customer service from start to finish. One of the best experiences I have ever had.
19. August 2024
Excellent service from Willow&Stone
Willow & Stone were excellent to buy from. Great, easy to navigate website. Quality goods, delivered safe and quick. Definitely go to them for future gifts 👍
18. Juli 2024
Availability and information great
18. Juli 2024
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