William Russell Bewertungen 58

William Russell has proven to be a reliable health insurer of our family for twenty years. The coverage is comprehensive, there have been no issues with claims, and the customer service is great in an industry that is rife with the opposite experience

The health insurer that changed everything I ever worried about with health insurers: having been William Russell (WR) clients for decades, I can wholeheartedly say that WR has never let us down. Not only do they have exemplary staff and service but also response times that defy belief. WR has always acted with kindness and support, processed claims in a timely manner and proffered the kind of human interaction that is now so rare. Truly the health insurer that made our worries disappear.

Dealing with Cosmina Gradinaru in Claims is an absolute pleasure. There is no BS, you know exactly what is going on and she will try to make life as easy as possible for you. I am in the insurance game and I have never found anyone better.
Graham Macdonald

Worst inaginable health insurance scam company. Takes your money but good luck getting any claims paid. Also their advertised cashless network is extremely false advertisement and inaccurate. When I finally needed to make a claim tons of headaches and excuses not to pay. Currently looking for lawyer to litigate against them. Highly recommend you avoid this company

Absolutely hell trying to get them to pre authorize a medically urgent procedure. They want to delay it and hope you will die in the meanwhile. Easy to sign up but impossible to use your coverage

As insurance is supposed to be! Put in the right forms, got back what was agreed (after the deductable). It was perfect. Very happy

I would like to share my excellent experience with William Russell, and in particular highlight the outstanding support provided by Barbora.
From the very beginning, Barbora demonstrated a highly professional approach, combined with great efficiency and responsiveness. What truly stood out was her proactive support throughout the entire process, ensuring everything was handled smoothly and without unnecessary delays.
Most importantly, her genuine care made a real difference — she even took the time to check in on my wife after her surgery, which was greatly appreciated and speaks volumes about her dedication and personal touch.
In moments like these, having such reliable and attentive support is invaluable. I would highly recommend William Russell to anyone looking for an insurance partner they can truly rely on.
Thank you once again, Barbora.

Quick responses, supportive & caring attitude and prompt settlement.

William Russell provided gracious and valuable support during my son’s medical emergency in Thailand. Their team - especially Barbora - was exceptionally responsive, professional, and caring throughout the entire process.

Her clear communication and assistance were very much appreciated during this stressful time. The company’s efficient coordination allowed us to focus primarily on our son’s recovery.

I can only compliment the incredible support, care and professionalism of the entire team with our deepest appreciation to Cosmina who has simply be wonderful. Thank you.

Excellent experience with the William Russell claims team. They were very supportive during my daughter's surgery and handled our reimbursement promptly and without any hassle. A special thanks to Fanny for the kind and professional assistance!

I had an accident and needed surgery within a specific time frame. The helpline of Willam Russel was professional and responsive. My claims contact person Cosmina was very helpful and compassionate and went the extra mile to sort out the financial part of my admission to hospital.

Great joined up coordination

Willian Russell take over the process just at the time where you need to focus on your health. They keep in touch with updates and genuinely make sure that you are getting the level of care that you need. Well done team and thank you again.

I have had cause to benefit from very good to excellent client support & service for both guaranteed in-patient and out-patient care and reimbursements.

Reimbursement claims have been dealt with extremely efficiently and very promptly. Responses to queries have been relevant and fair.

I have recently required an emergency knee surgery in South Africa. William Russell were easily contactable, very quick to respond, clear with what documentation was required and very efficient to guarantee and make payment to the various entities, allowing my surgery to go ahead without delay. Overall, an extremely positive experience.

Good level of support, team is always flexible and ready to help.

Incredibly helpful and professional claims executives whose support ranged from general advice, clarification of policy limits, issuing GoPs as well as the processing of claims, all done in a friendly, compassionate manner. This summarises several year's experience up to and including the death of my wife on 4 March 2025

I have always found the service from William Russell to be efficient, willing and straightforward in dealing with claims with clear explanations and Julie Newman exemplified this in my recent claim. The claim process is painless, prompt and in my experience quibble free. I am very happy to recommend them.

I had the pleasure of working with Ms. Cosmina from William Russell during my admission to hospital October 2025.
With an incompetent and difficult hospital, she was strict and showed competence to solve all matters. When i eventually found the right hospital and doctor to give me the right treatment, simply a competent hospital, i didn't hear anything from her or William Russell because all was smooth and setup properly.
Very professional insurance company and very professional claim management.
I can for sure recommend William Russell as your international health insurance for any expact.