We purchased the second largest bouquet along with a £60 vase, bringing the total cost to £260. Unfortunately, the bouquet was nowhere near as large or full as you would expect at this price point.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
An absolute rip-off! I spent £200 on flowers that literally died within 2 days - the bouquet was more like a £40 bunch of flowers from the petrol station - do yourself a favour and read the other 1 st... Mehr ansehen
Unternehmen hat geantwortet
Absolutely gorgeous flowers! My granddaughter loved them. They were just beautiful!!! Thank you so much.
The order was easy to place and confirmation and delivery was swift and efficient. The recipients of the flowers were delighted. Also, you rang to ask if it would be ok to deliver on the requested d... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Kontaktinformationen
Unit 3-4 Linford business estate, SW8 4AB, London, Vereinigtes Königreich
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Akzeptabel
460 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Beautiful flowers delivered on time
6. März 2025
Great experience
Great experience, fast paced and very kind considering that our request came from Italy.
5. März 2025
Recipient loved them!
5. März 2025
beautiful flowers
beautiful flowers, beautifully presented and delivered on time (ordered from abroad).
2. März 2025
Really disappointed in a very expensive…
Really disappointed in a very expensive bouquet. It was small, the flowers were old and my daughter was not impressed. What should have been special was not. RIP off.
25. Februar 2025
Antwort von Wild at Heart
Hi Catherine,
Thank you for your review. We’re truly sorry to hear that you weren’t happy with your flowers. We’ve carefully reviewed your bouquet and can confirm it was made to value, and the images provided did not show any old flowers. That said, we are very sorry you are disappointed with your order and that it did not meet your expectations.
Please know that your satisfaction is very important to us, and we truly appreciate your feedback.
Many thanks,
The Wild at Heart Team
Not cheap but everything I hoped for
I bought the smallest mimosa bunch. It was a generous 10 sprays and amply filled the recipient's vase, as well as scenting her whole room.
24. Februar 2025
Amazing customer service
Stunning flowers sent and Wild at Heart were so helpful and accommodating when I sent an email requesting to change the delivery date at the last minute.
20. Februar 2025
Stress free wedding flowers
I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The entire experience was stress free. I highly recommend this company.
13. Februar 2025
Good quality
Easy order process, and the flowers ordered were exactly as depicted on the website.
Furthermore quality of the roses has remained in tact.
12. Februar 2025
I do not accept your response as the…
I do not accept your response as the order was placed well in advance of Valentine’s Day. We stayed in until 8:30pm in the hope the flowers would arrive. They didn’t and instead we were late for dinner!
No one has yet reached out to me as they said they would. Nikki Tibbles and her team used to be good, I fear they have seriously taken their eye off the ball.
To anyone reading this simply go elsewhere for far better service and better flowers!
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild at Heart
Hi Adam,
Update: We issued your refund as quickly as possible. Depending on your payment method it can take 3-5 days for the money to show back in your account and we understand you find it misleading to not make this clear. Nevertheless we issued your refund on the 16th of February at 08:53.
As said previously, we sincerely apologise for missing your order and for not responding sooner. Whilst your order was placed ahead of time, we prepare all orders fresh on the day of delivery which is when the mistake happened - we truly regret that your order was missed. We issued your full refund the day after.
We understand how frustrating this is and hope you accept our apology.
Many thanks,
The Wild at Heart Team
Disappointed
I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price.
Disappointed.
13. Februar 2025
Antwort von Wild at Heart
Hi Merlin!
Many thanks for your review and for bringing this to our attention. We are very sorry to hear you are unhappy with your flowers - this doesn't sound right. We value you as a long term customer and would like to put this right for you. Could you please kindly share some images with us via flowers@wildatheart.com and we will review this as soon as possible.
Many thanks,
The Wild at Heart team
The bouquet had arrived very early in…
The bouquet had arrived very early in the morning. The flowers looked so good or even better than the picture as displayed.
11. Februar 2025
I thought that the bouquet was very…
I thought that the bouquet was very underwhelming for a £200 price tag.
11. Februar 2025
Antwort von Wild at Heart
Hi Jerome,
Many thanks for your review and for bringing this to our attention. We are sorry to hear you are unhappy with your flowers. Could you please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you.
Many thanks,
The Wild at Heart team
Five star Excellent service and always ready to assist
The team is always ready to assist and give suggestions when one is not decisive.
11. Februar 2025
Birthday freesias, long distance.
My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they allowed him to complete the transaction entirely by email. I received 20 of the most perfect stems of freesia, beautifully wrapped and fragrant to brighten a cold February stay. I was thrilled and he was, too.
5. Februar 2025
Apologies but you delivered two days…
Apologies but you delivered two days late after the requested date which was my wife and I anniversary. You also delivered to the neighbours four houses away and we were not notified until we chased for the order. Finally the bouquet delivered didn’t really match what the website showed.
6. Februar 2025
Antwort von Wild at Heart
Hi Stephen,
Thank you for your review. We sincerely apologise for the mishap with your order. After looking into this, we found that it was dispatched a day late due to human error—this is not the level of service we strive for, and we completely understand your frustration.
Our team will be in touch shortly with a discount code for your next order, and we truly hope you’ll give us another chance in the future.
Many thanks,
The Wild at Heart Team
Customer service was great
5. Februar 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.