We purchased the second largest bouquet along with a £60 vase, bringing the total cost to £260. Unfortunately, the bouquet was nowhere near as large or full as you would expect at this price point.... Mehr ansehen
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Das sagen Bewerter
An absolute rip-off! I spent £200 on flowers that literally died within 2 days - the bouquet was more like a £40 bunch of flowers from the petrol station - do yourself a favour and read the other 1 st... Mehr ansehen
Unternehmen hat geantwortet
Absolutely gorgeous flowers! My granddaughter loved them. They were just beautiful!!! Thank you so much.
The order was easy to place and confirmation and delivery was swift and efficient. The recipients of the flowers were delighted. Also, you rang to ask if it would be ok to deliver on the requested d... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Kontaktinformationen
Unit 3-4 Linford business estate, SW8 4AB, London, Vereinigtes Königreich
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Akzeptabel
460 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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A next day order was not delivered the next day
The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.
1. September 2025
Antwort von Wild at Heart
Hi!
Thank you for your review and for choosing us for such a special occasion. We’re very sorry to hear there was any confusion regarding your delivery.
We’ve checked your order, which requested delivery on the 3rd of September, and our carrier receipt confirms the bouquet was delivered at 12:33 on the 3rd. Could we kindly ask you to check your confirmation email to see if there may have been any mix-up with the selected date?
If you could come back to us, we’d love the opportunity to put this right and ensure everything feels perfect for you.
Many thanks,
The Wild at Heart team
Bruised and Wilting Flowers in bunch
We ordered a bunch of flowers (sketch) When the bunch arrived, the roses were bruised and other flowers wilting. I complained about the state, attaching pictures of one of the roses bruised, but received an unsatisfactory well written response. There were many more, but I didn’t have time to take photos of all of them.
This is quite disappointing given the cost of the bunch (£175) and I won’t be ordering again from this flourish.
26. August 2025
Antwort von Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are, of course, very sorry to hear that you were disappointed with your bouquet. After carefully reviewing the images you kindly provided, we were only able to identify one rose showing slight bruising and an ami stem that needed rehydrating. Based on this we were unable to offer a refund on this occasion.
We take great pride in the quality of our flowers and service and it is always disheartening to learn when a customer feels let down. Your comments have been shared with our floristry and customer care teams to ensure we continue to uphold the highest standards.
We truly value your support and regret that this experience has left you dissatisfied.
Many thanks,
The Wild at Heart team
Great experience
The flowers and buttonhole were as promised…they were for our wedding and added charm to overall attire. Thank you!
26. August 2025
Flowers were beautiful(though some…
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to the right address. I won't go on, but bemused why the deliverers didn't ring the recipient's mobile at any point.
21. August 2025
Antwort von Wild at Heart
Hi Sally,
Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful, though we’re truly sorry for the issues you experienced with the delivery. Your order should have arrived in perfect condition and at the correct address and we regret that this wasn’t the case.
Please know we’ll be raising this with our carrier to ensure this doesn’t happen again.
Warm regards,
The Wild at Heart Team
Beautiful expertly aranged flowers that…
Beautiful expertly aranged flowers that are stil looking great 5 days after delivery
16. August 2025
The flowers were gorgeous and delivered…
The flowers were gorgeous and delivered on time-Many thanks!
15. August 2025
The flowers didn’t last very long the…
The flowers didn’t last very long the dahlias only lasted 4 days and roses for by today I expected longer for £110
7. August 2025
Antwort von Wild at Heart
Hi Christine,
Thank you for sharing your feedback. We’re really sorry to hear that your bouquet didn’t last as long as expected. This is certainly not the experience we want for our customers.
If you’re able to share some photos of the flowers with us at flowers@wildatheart.com, our team would be happy to take a closer look and see how we can make this right for you.
Many thanks,
The Wild at Heart Team
Stunning usually
Ordered Sunrise Magnificent the largest version .Arrived very lack lustre, un-magnificent and much much smaller than i expected having used W@H before .Flowers also dead within 5 days , would of expected to also to last a little longer
7. August 2025
Antwort von Wild at Heart
Hi,
Thank you for your review. We’re very sorry to hear that your Sunrise bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. This isn’t the experience we want for our customers, especially as you’ve ordered from us before.
To help us look into this further, could you kindly send some photos of the bouquet to flowers@wildatheart.com. Our team will review them right away and do our best to make this right for you.
Many thanks,
The Wild at Heart Team
Got the most gorgeous
Got the most gorgeous, luxury bouquet delivered with so much care. The flor
24. Juli 2025
Great customer service
Excellent customer service and quick action on their part when we needed a delivery address change-- beautiful blooms speak for themselves!
21. Juli 2025
The flowers arrived as programmed
The flowers arrived as programmed, and you contacted me to remind me I had forgotten to inform the sender’s name
10. Juli 2025
Really good quality bouquets delivered…
Really good quality bouquets delivered promptly.
9. Juli 2025
Very lovely flowers delivered on time
3. Juli 2025
Disappointing Experience on a Very Special Day
I visited the shop on Tuesday, 1st of July, full of joy and excitement, as I was looking to buy a small bunch of flowers for my wedding. Unfortunately, my experience was incredibly disappointing and upsetting.
There was a man with glasses working there who was extremely rude and dismissive. When I politely explained that I was a bride and asked for help selecting a small bouquet, he didn’t even acknowledge the occasion with a simple “congratulations.” Instead, he immediately quoted a price — starting from £75 — which left both me and my partner quite shocked, as I hadn’t even asked about the price yet.
I then asked if we could just buy a few individual stems to arrange ourselves. He said yes, but those started from £48. Since we were short on time and needed something quickly, we felt pressured to go ahead with the purchase.
Unfortunately, the flowers we were given were not fresh at all. It felt like he just handed us whatever was left over — older stock he wanted to get rid of. Within just a few hours, due to the heat, the flowers had wilted and looked completely lifeless.
This experience was very disheartening, especially on such an important and emotional day for us. If you’re looking for flowers to brighten your special day, I strongly advise you to consider another place where your happiness and occasion will be treated with care and respect.
I am happy to share the pictures of the flowers as well
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Wild at Heart
Hi Paniz,
Thank you for taking the time to share your experience and congratulations on your recent wedding - we’re so sorry this wasn’t acknowledged properly during your visit. What should have been a joyful and memorable moment clearly fell short, we sincerely apologise.
We’re very sorry to hear you felt dismissed and pressured and even more so that the flowers did not meet your expectations. This is not the level of service we strive to provide, especially on such a special and meaningful occasion.
We take feedback like this very seriously and will be addressing it internally with our team. If you’re happy to share photos of the flowers, please send them to flowers@wildatheart.com, along with your contact details. We would really appreciate the opportunity to review what happened and make it up to you.
Thank you again for bringing this to our attention and we genuinely hope we can restore your trust in us.
Warm regards,
The Wild at Heart Team
Ordered peonies
Ordered peonies. They were too open to be enjoyed for very long. For £100 I would have expected better.
16. Juni 2025
Antwort von Wild at Heart
Hi Susan,
Thank you for your review - we really appreciate your feedback. We’re sorry to hear that your peonies arrived more open than expected.
Unfortunately, the recent heatwave across the UK has caused flowers to open much more quickly than usual. While this is sadly out of our control, we’d still like to make it up to you.
If you could kindly send us a photo of how the peonies looked on arrival via flowers@wildatheart.com, our team will review it and get back to you as soon as possible.
Many thanks,
The Wild at Heart Team
Beautiful Bud Vases
Wild at Heart created beautiful bud vases for us for a very special occasion, matching the colours to flowers they provided a year ago for another special occasion! As ever the flowers were beautiful and the vases were delivered carefully packaged - faultless service from the best florists in London.
6. Juni 2025
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