Widestep Bewertungen 45

I ordered two pairs in February. They did not fit despite me following their directions. They were too long. Due to their gaurentee I contacted customer service. Just like the others, they told me I would have to ship them to Chiba, something they conveniently forgot to include. They offered me 70% off a new pair of shoes with a smaller size. The shoes are cute but the soles are thin with no support. I wear them when I do not need support.

I had the same experience as Ms. Simmons. Ordered shoes from them, based on their promise of a money back guarantee. The offer also stated buy 2 get one free. I was charged for 3 pairs. They did not fit and I cannot wear them. The base of the shoes is a poor design with inadequate support. Instead of honoring the terms they advertised, they offered me a 30% refund. Or the option of paying to send them to China. This is a very unethical company and I urge people to avoid doing business with them. The level of dishonesty is appalling.
It is quite interesting that despite their party line of telling dissatisfied customers they have to pay to ship the shoes to China, when I examined the package they came in, it shipped from southern California--Not China!!

I purchased Widestep shoes online, based on their website that said the shoes would come with a 60-day money back guarantee. The website did not indicate that if I returned the shoes, I would need to pay for the shipment to China.

I spent hours calling and e-mailing the company asking for the address for returning the shoes.

When I was given the shipping address in China, I said "Shame on you for not being upfront on the website about the need to ship to China."

The WideStep response: "For this case, we can offer you a 30% refund. Is that acceptable to you?"

My response: "No, this isn't acceptable."

I urge others to not do business with this company.