I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Overall, the claim submission process has been simple enough and the outcomes were positive. Information is easy to access through the portal and email response time is good.
Unternehmen hat geantwortet
We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Mehr ansehen
Unternehmen hat geantwortet
We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 st... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Kontaktinformationen
100 Bishopsgate, EC2N 4AG, London, Vereinigtes Königreich
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Hervorragend
234 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Easy to deal with and kind
Whistle and Wag have been super helpful during my claim and personable and kind when I lost my beautiful girl - highly recommended 5 star
18. Mai 2026
Antwort von Whistle & Wag
Hi Lucinda,
Thank you so much for your kind words and recommendation. We’re truly sorry for the loss of your beautiful girl, we know how heartbreaking that is, and we’re glad our team could offer support and care during such a difficult time.
It means a lot to hear you felt looked after throughout your claim.
The Whistle & Wag Pet Insurance Team.
Loophole!
Had to pay my excess twice, despite visits being for the same issue as one was the end of March and the 2nd visit was the beginning of April. I completely understand it is a new financial but the proximity of the visits and the start of the condition should be taken in to consideration.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Thank you for your feedback.
We understand why paying an excess twice for the same condition would feel disappointing.
One excess is taken per condition, per policy year. As your visits fell across two separate policy years, the excess applied in each year, this is because your used policy limit also tops back up to 100% at renewal.
If you would like to discuss this further, please contact us at info@whistleandwag.co.uk and our team will be happy to help.
The Whistle & Wag Pet Insurance Team.
Much cheaper than my previous insurer…
Much cheaper than my previous insurer for more cover!
29. April 2026
Antwort von Whistle & Wag
Hi Nikki,
Thank you for your wonderful feedback. We’re delighted to hear you found better value and more cover with Whistle & Wag.
We believe premium protection should still feel fair and worthwhile, so it’s great to know your policy is giving you that confidence.
The Whistle & Wag Pet Insurance Team.
Excellent customer service
Prompt phonecall back
Friendly and helpful staff
Clear instructions
5. Mai 2026
Antwort von Whistle & Wag
Hi Nicola,
Thank you for your wonderful feedback. We’re delighted to hear our team were friendly, helpful, and quick to call you back.
Clear guidance and dependable service are exactly what we aim for, so we really appreciate you sharing this.
The Whistle & Wag Pet Insurance Team.
Antwort von Whistle & Wag
Hi Maura,
Thank you for your lovely feedback. We’re so pleased to hear our communication was helpful, as clear and dependable support is exactly what we aim to provide.
We really appreciate you taking the time to share your experience.
The Whistle & Wag Pet Insurance Team.
All round good service
1. Mai 2026
Antwort von Whistle & Wag
Hi Joy,
Thanks so much for your review. We’re really pleased to hear you received all round good service from our team. We work hard to provide a smooth, dependable experience, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
Antwort von Whistle & Wag
Hi there,
Thanks so much for your review. We’re really pleased to hear you found us responsive and supportive. We work hard to provide dependable service and clear help when it’s needed most, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
Great fast response to an email sent…
Great fast response to an email sent this morning. Great help.
30. April 2026
Antwort von Whistle & Wag
Hi Lewis,
Thanks so much for your review. We’re really pleased to hear you received a fast response to your email and that our team was able to help. Our Customer success team work hard to provide prompt, dependable support, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
Great communication
Great communication
Easy website
Great prices/cover
Efficient service
29. April 2026
Antwort von Whistle & Wag
Hi Karen,
Thanks so much for your review. We’re really pleased to hear you found our communication great, the website easy to use, and the cover good value. We work hard to deliver efficient service with a smooth online experience, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
We didn't need to use the insurance and…
We didn't need to use the insurance and therefore cannot make an informed comment.
Admin are quick to respond.
23. April 2026
Antwort von Whistle & Wag
Hi there,
Thanks for your review.
We appreciate you highlighting your experience with our Customer Success team. We’re really pleased to hear they were quick to respond and helpful when needed.
The Whistle & Wag Pet Insurance Team.
Antwort von Whistle & Wag
Hi there,
Thanks so much for your review. We’re really pleased to hear you found us very quick and easy to deal with. We work hard to keep things smooth, clear and efficient, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
good service quick response times
my email enquiry was answered swiftly with information give that was needed
23. März 2026
Antwort von Whistle & Wag
Hi James, thank you for taking the time to leave a review.
Our response times are very fast and we are always happy to help! 🐾
Making a claim was easy.
First time making a claim and it was a very straightforward on line claims process.
26. März 2026
Antwort von Whistle & Wag
Hi Tom,
Thank you for your review. We’re so pleased to hear your first claim was easy to make and that you found the online process straightforward.
Making things simple and stress-free is exactly what we aim for, so it’s lovely to know that was your experience.
The Whistle & Wag Pet Insurance Team.
Fast response and did exactly what I…
Fast response and did exactly what I needed quickly and efficiently. Very pleased, thank you.
24. März 2026
Antwort von Whistle & Wag
Hi Corinne,
Thank you for your lovely feedback. We’re so pleased to hear everything was handled quickly and efficiently, and that we could provide exactly the support you needed. It’s great to know you were so pleased with the service, and we really appreciate you taking the time to share your experience.
The Whistle & Wag Pet Insurance Team.
Very smooth process
Smooth process of making a claim. Staff were also very friendly when contacting via email with questions and for customer support.
Pre-approval for claims would be a great option to explore in the future.
12. März 2026
Antwort von Whistle & Wag
Hi Kate,
Thanks for taking the time to leave a review. We’re delighted to hear the claims process felt smooth and that our team was friendly and helpful when you got in touch by email. Making things straightforward and supportive is exactly what we aim for.
We also really appreciate your suggestion around pre-approval for claims, and we’ll make sure that feedback is passed on to the relevant team.
The Whistle & Wag Pet Insurance Team.
Antwort von Whistle & Wag
Hi Marta.
Thank you for your great review! We’re so pleased to hear that you found the claim submission easy and that you received a speedy response, that’s exactly the level of service we aim to deliver.
If there’s ever anything else you need, our team is always here to help.
The Whistle & Wag Pet Insurance Team.
Read carefully all the policies.
CT scan for our dog, we carefully reviewed our policy and contacted Whistle and Wag directly to confirm that the procedure would be covered. We were reassured that it was.
Despite this, our claim was later refused on the basis that the issue was supposedly “dental,” something that was only raised after the fact. This left us blindsided and stuck with a significant bill we never would have agreed to without prior confirmation of coverage.
The lack of clarity, inconsistency in advice, and complete disregard for the position this put us in made us feel poorly treated and misled. Overall, a deeply frustrating and disappointing experience
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi there,
Thanks for your feedback.
Dental or gum treatment for dental illness isn’t covered under the core policy unless it’s caused by an injury or the optional Dental Booster is in place.
That said, we absolutely want to review what you were told and make sure everything was handled clearly and fairly. We do offer an appeals process if you believe the decision is incorrect, please contact us at claims@whistleandwag.co.uk, and a member of the team will be happy to help.
The Whistle & Wag Pet Insurance Team.
Really easy to deal with through their…
Really easy to deal with through their portal. Claim was paid straight away with no issues
27. Januar 2026
Antwort von Whistle & Wag
Hi Rob,
Thank you for taking the time to share your experience, we're so pleased to hear that everything went smoothly and that our portal made things easy for you.
We’ve designed our claims process to be as seamless and efficient as possible, so it’s wonderful to know it worked just as it should for you. If there's ever anything else we can support you with, we’re just a message away.
Thanks again for being part of the Whistle & Wag family.
The Whistle & Wag Pet Insurance Team
Antwort von Whistle & Wag
Hi Mark,
Thanks so much for your lovely feedback! We’re delighted to hear you’re enjoying the policy and that the price feels spot on. We work hard to keep our cover both dependable and great value, so it’s brilliant to know it’s come through for you.
If you ever have any questions about your plan or need a hand with anything at all, just drop us a message at info@whistleandwag.co.uk, we’ll be happy to help.
The Whistle & Wag Pet Insurance Team.
Antwort von Whistle & Wag
Hi there,
Thank you for your kind words. We're so pleased to hear you found Whistle & Wag easy to use and competitively priced. Offering comprehensive cover with a smooth experience is exactly what we aim for because peace of mind should never be complicated.
We're delighted to have you with us.
The Whistle & Wag Pet Insurance Team
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