Where Saints Go Bewertungen 

I purchased a leather chair from Where Saints Go, but unfortunately the chair arrived faulty and I therefore needed to return it.

The return process was far more stressful and time-consuming than it should have been. There were repeated issues with the courier collection, including a driver attending on a day when no collection had been arranged with me, followed by confusion over whether a collection had actually been booked for the agreed date. I spent a considerable amount of time contacting both DPD and Where Saints Go trying to establish what was happening and, on more than one occasion, was left waiting at home without any clear collection timeframe.

I appreciate that DPD is a third-party courier, but I don't believe that removes the retailer's responsibility for the customer experience. Where Saints Go chose DPD as its courier and arranged the collection, so I would have expected them to take ownership of resolving the repeated collection failures with DPD, rather than ultimately relying on their terms and conditions regarding third-party couriers.

I am still also left wondering whether the matter had actually been properly pursued with DPD, as I was never given any meaningful update about what had happened or whether a complaint had been raised with them. Had I been given confirmation that this had been properly escalated and dealt with, I would have viewed the situation differently.

To be fair, the chair was eventually collected and my full refund was processed promptly once the item was returned. However, the subsequent handling of my request for a goodwill gesture was disappointing.

I was offered 20% off a future purchase as the goodwill gesture. Given my experience, I explained that I was unlikely to purchase from the company again and asked whether the goodwill gesture could instead be provided as a monetary payment. This was declined, with the company referring to its terms regarding third-party courier delays and stating that the matter was considered resolved.

I understand that a company is not necessarily obliged to offer compensation for every inconvenience. However, when a customer has experienced a prolonged and unnecessarily stressful return process, I would have expected a more meaningful gesture and, importantly, a willingness to take some responsibility for the overall customer experience rather than simply pointing to the third-party courier and the terms and conditions.

The refund itself was ultimately handled correctly, but the way the situation was managed and the final response regarding goodwill left me extremely disappointed.

Sadly, as a result of this experience, I would not choose to purchase from Where Saints Go again!!

UPDATE!!!!!

Since posting my review, Mark and Tracey, the co-founders of Where Saints Go, have responded and acknowledged that the collection process should have been more straightforward, with clearer communication and reassurance. I appreciate that acknowledgement and their apology.

I also appreciate their recognition that they understand why I requested a monetary goodwill gesture. However, I remain disappointed that the goodwill offered was a 20% discount on a future purchase. Given my experience, I have decided that I would not purchase from Where Saints Go again, so this offer does not provide any practical benefit to me.

For me, customer care extends beyond the original purchase. How a company handles things when something goes wrong is equally important. Had the situation been handled differently, I would have been very happy to leave a positive review and consider using the company again.

I welcome their comments that my feedback will be used to review how these situations are handled and communicated in future. I hope that this experience will also encourage them to reconsider how goodwill gestures are offered, so that they provide a meaningful benefit to the customer rather than requiring a further purchase.

My original review remains an honest reflection of my experience, and I have tried to be fair by acknowledging that the chair was ultimately collected and my full refund was processed promptly.

Thank you to Mark and Tracey for responding. I hope the feedback genuinely leads to improvements for future customers.

Ordered 2 x diffusers. Vintage leather. Took advantage of the discount. Superb smell in my hallway!!! The large bottle is a real show stopper! Both diffusers arrived together impeccably wrapped. Great service, will definitely buy again!!!

Better than described and the pic didn't do the chair justice.
No real assembly required, just putting the leather cover over the metal frame. Simples.
Very pleased.

My tan leather chairs came within 2 days, very securely packaged, I am extremely happy with them, comfortable and look perfect. I originally ordered 3 but have now ordered another 3 for the other side of the table instead of a bench.

Its the first time I have shopped at Where Saints Go and have been extremely impressed with every aspect .
From placing the order to delivery everything was flawless , and the quality of the dinning chair is excellent.

Leather pouffe:
Excellent product, very happy. Looked just like it did on the web site and great quality.
Delivered v promptly and well packaged. I fell upon this company whilst doing an on line search for furnishings and would definitely use them again, thank you!

Got some diner bar stools, exactly as pictured, quality workmanship and very happy. Delivery was next day as promised. Package was very very very safely wrapped! Team on emails were responsive throughout. We did unfortunately have a problem with an earlier identical order, which was apparently due to a warehouse/office move and left a bit of a sour taste, but upon re-ordering things ended satisfactorily.

The rug i bought is gorgeous excellent quality and very well.packaged with a fast delivery, I would definitely recommend this company e o

My review was deleted so writing again.
I have never received my order (cushion). Email from the company sent that it was processed after me chasing, but after that i haven’t received anything. When i left my initial review, they asked me to revisit my bad review given the refund was processed. I would not recommend to buy from here

The tall chairs I ordered arrived within a couple of days and a lot of care and effort had gone into the packaging. Whilst I have only had them a few days they feel like very high quality and like they should last a long time. There were a couple of minor website issues which were resolved on a bank holiday by one of the staff, I can't fault the overall experience at all. I would definitely recommend!

Gorgeous selection of products and the customer service was unparalleled, I really felt prioritised as a customer and Jo-Anne went above and beyond to help out with my query. Thank you!

I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommodating. She has been great, I will definitely be ordering from here again. Super service!

I had an issue with an order which I was disappointed with however ultimately customer service, who were always extremely responsive, made efforts to make things right and I'm happy with the outcome.

Firstly the stock is amazing, I ordered new bar stools they came before the lead time, the quality and finish is stunning.

I later decided once I started to see my kitchen in, that I wanted to exchange at a date that would have been too late to a different colour. The support team have accepted my exchange request and been super helpful in the entire process, I have never ordered from here before but if you’re doubting it don’t!!!! Clearly a very well run organisation with kind people behind the senes and a superior product and price to back it up. If I could give 10 stars I would.

I absolutely love my new green leather stools. They were delivered quickly and the communication was great.
I've had my eye on these for months and I'm so glad I finally bought them. They were really easy to assemble and are very good quality.

We have just taken possession of four black Brooklyn bar stools. We are very impressed with the packaging and the build quality of the bar stools which are comfortable. As they are leather we are hoping that they last a lot longer than our current faux leather ones.

Poor quality furniture and bad customer service. Took months to arrive and had to change order as there was a fault before they could even sent it out. Would recommend getting your furniture from a reputable company instead

The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for money as compared to other similar benches.

I had the chairs now for several years and the dark green(green paint) comes off. Not best quality tanning/colouring happened for sure. I intended to buy chairs for 20 years not every 5 years - so warranty means not much, I still would not buy any leather chairs again from here, sorry.

I ordered the dark brown leather bench seat on the Saturday afternoon and it arrived by courier on the Thursday evening. I was given a time and date by email from the courier which was between 6pm and 9pm which I had the option to accept or change but that was perfect for us as it was a large item.
Really pleased with it , really comfortable and good quality leather it will last a long time and looks exactly as the picture on the website.
Would definitely recommend and may even purchase more items from them.