Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Mehr ansehen
Unternehmen hat geantwortet
Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Mehr ansehen
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.
Kontaktinformationen
Unit 10 - Old Hall Road, Bromborough, CH62 3NX, Wirral, Vereinigtes Königreich
- 0800 280 8008
- info@wetrooms-online.com
- wetrooms-online.com
3,7
Akzeptabel
1672 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast efficient next day delivery- very…
Fast efficient next day delivery- very happy with service.
15. September 2022
Great service from a good company.
Great service from a good company.
Keep it wetrooms online.
Ashley Lewis
15. September 2022
By my plumber’s suggestion…I ordered a…
By my plumber’s suggestion…I ordered a shower tray and kit for a shower room. Simple task. And it was. My confusion was asking for payment first. Got a code. Then asked for the rest of the information. Then came to payment again? Confused. Followed through with it. Not sure if I paid twice, I called. I was told only one went through. Like this review…a bunch of unnecessary worry…so far, for what was a very simple transaction. Actually, just dropped it to 3 for the continued hassle reviewing my initial hassle. Oh delivery was on time as was stated. Reminds me to check again if I paid twice.
13. September 2022
Antwort von www.wetrooms-online.com
Hi Gary,
Thanks for taking the time to leave a review of Wetrooms Online.
I'm understanding that you encountered some complication during checkout, and believe you may have paid twice?
Having checked your transaction I can only see a single, successful payment attempt. No second payment has been made.
If you believe this to be incorrect please contact your card issuer, as we have only received a single payment.
With regard to the actual payment process, and the requesting of verification codes etc (3D Secure), this again is down to the card issuer requesting the extra security verification and is not in the control of Wetrooms Online.
If we can assist any further with your enquiries with your card issuer please do not hesitate to contact us.
Yours Sincerely,
Mathew Whiteley
eCommerce Director
Wetrooms Online.
Excellent advice on the phone
Excellent advice on the phone , really helpful
Quick delivery
2. September 2022
very good and exceptional. will use again when called for.
very good and exceptional all round. Really helped me a lot in being able to get what i needed. Going out of your way goes a long way. Receive the following day as they knew i was in a desperate situation regarding the floor make up. Thank you.
Mick.
7. September 2022
Excellent company!
I found this company from Google when searching for wetroom products online. I found the website very easy to navigate and a vast range of products I was looking for at competitive prices. Before ordering I looked at previous customer experiences here on trust pilot and I got the same experience as all the other positive reviewers. I ordered Tuesday evening and delivered Thursday morning. I got a delivery confirmation phone call from the company Wednesday to confirm they will deliver on the date I received it and thanking me for my order. Very pleasant and professional customer service. Thank you for the excellent service and I will use you again in the future and recommend you without hesitation.
6. September 2022
Great experience
Great experience. Received a call back to confirm the online order and indicated delivery daye
5. September 2022
Quality goods and exemplary service!
Quality goods arrived on time. The customer service was exemplary. A courtesy call was made to inform me the goods had been despatched and further follow up to confirm the goods had been delivered. Thank you
9. September 2022
Have used before
Have used before. Good fast delivery and good items as advertised. Would definitely use again.
26. August 2022
Shower former
I ordered my shower tray former.
Wetrooms- online phoned me just before the delivery and thanked me for the order and took on board delivery details and passed them on to courier.Brilliant and caring service.
1. September 2022
Absolutely perfect service from start…
Absolutely perfect service from start to finish. Had an issue with my card and the staff were great.
Once ordered, the item arrived the following day. 5 starts all the way for me
4. September 2022
Great service
Great service, easy to contact, answered query quickly and professional, very helpful.
1. September 2022
Excellent communication with us about…
Excellent communication with us about our delivery and you did so when arranged
Excellent thanks Bridget
1. September 2022
great customer service!
15. August 2022
Ordered Friday afternoon and arrived…
Ordered Friday afternoon and arrived first thing Monday morning. Also follow up phone call thanking for order. Very happy
22. August 2022
Great service
22. August 2022
Great company to use for wetroom trays
Great company to use for wetroom trays. Josh is so helpful when calling.
22. August 2022
Great service and very good advice
Great service and very good advice, products purchased were top quality.
19. August 2022
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.