Westway Vets Bewertungen 

Be very careful when signing up to petplan via westway vets, we signed up due to financial difficulties as this seemed the best option for us, we had our boy cat neutered, to be honest the vets did a good job, no issues at all, anyway, for some still unknown reason on the 3rd month westway contacted us to say the petplan payment had failed, I checked and confirmed the payment had intact been debited from my bank and not returned, I also confirmed with the bank directly and then sent this to petplan, they then attempted to take 2 more payments that month which failed, I contacted petplan and received very very little help and was told they had returned the payment or the payment wasn't received/direct debit failed etc, I again (days later now) confirmed it hadn't returned, I showed proof of the payment and also proof of when a payment is returned but still they refused to accept this and told me it had failed, then the fun with westway started, they rang regarding the bill, we explained the situation to them and that we have 4 children, youngest being disabled so could pay this directly to them over 6 months due to our circumstances, they refused and said it would have to be over 3 months, we explained we wouldn't be able to maintain this but they insisted and kept to their plan, we made a payment, and then couldn't make the 2nd, we would be more than happy to catch up this month but they have already previously told us that It had to be paid over 3/4 months so we're in a bit of limbo, anyway all this has been in less than a year and today we have their DCS (debt collection service, company) involved, all for less than £200!! (Which is about to increase dramatically) - Bare in mind we already paid a payment that we still haven't received back that we were told we didn't make, really don't know what to do but wanted to say to just be careful with vets and petplan, the staff are lovely and the work is fantastic, the ethics when it comes to understanding situations and helping people work around sometimes unwanted issues are gone, just like doctors there's no community or humanity in this anymore it's all just about the money, I get it! But it's a shame. Thank you

This company is absolutely awful, I had both dogs registered for some time but dreaded every visit, they tried to say there was issues that needed treatment every single time, the little one gets bad ears and while in with the bed she asked for a charge if I want her ears swabbed to look under the microscope, I said yes and she litrelly swabbed her ear in front of me and looked at it under the microscope behind her said oh yes yeast, then added 22 quid to my 50 quid consultation. Despite having regular ear infections they had no plan to treat this overall and would charge me for the initial visit then I’d have to pay for a weeks worth of steroids. Then they would make me come back and pay another consultation fee and then pay for eardrops. This was the same pattern every single time. They wouldn’t even prescribe me both at the same time. I booked dotty into be spayed and when i brought her in for her post opp they tried to charge me for that. I said it’s already been paid … it’s in with the spay and I’ve paid for it! They weren’t happy about waiving it! Even tho it was paid for! Then every time I had to bring them in for boosters it was always one thing or another, I have to use a halti for my lab and he slightly scratched his gum while wrestling him into the vets and they tried to say he had gingivitis… he absolutely didn’t! They just wanted me to pay for something else, when I brought dotty in for her app after her spay she had a clipper rash and they charged me over 60 for some cream for that. If there’s a way they can scam money out of you they will absolutely take it ! They are all about money!

can't fault Westway, they diagnosed a dental issue with our cat and the whole process from consultation, booking the operation, care on the day of the operation and processing the insurance claim was all seamless. Would definately recommend

Reception is always lovely and really on the ball. I've only had my rescue cat for less than 3 days when I brought her here for my first visit. The first vet I had seen was professional and answered all my questions regarding my cat which I really appreciated.

The second time was a different vet, I thought I would get the same vet for continuity of care as I had scheduled it on the same weekday she told me she worked, but no matter, as I assumed the same level of professionalism would apply.

Unfortunately, I felt this second vet's manner of speaking to me was quite condescending and I felt rather upset about it. I tried my best to ignore it and kept asking questions as I normally did. I tried to be understanding that perhaps it was just a difference in communication styles, so have not said anything until now, approx 1 month later, where I tried a new practise. They were able to do what both the vets weren't able to at a fraction of the price and time, without any gabapentin.

I understand there's different styles and training that everyone has undergone, and I'm sure this practise works for many others, as seen from the stunning reviews, unfortunately, at the time being it does not work for my cat and I. This seems to be a more dog centred practise, so if you have an anxious cat I would recommend bringing to a different practise, as there are many nearby with more competitive prices.

Partner took kittens for vaccines, wanted to put them on a pet plan before hand they told her to put them on it after the vaccine. She went back after to do it and then they told her she can’t do it after. Threatened to call police if she didn’t pay full price. Pathetic scammers.

Cat taken to this vets at Gosforth with fur loss on his back. First consultation didn't have any suggestions about what was wrong. The vet nurse suggested a blood test. Booked in for blood test and tried to charge £320 for a blood test and 'consultation' which we had already had. The vet backed down and dropped it to £250 even though we had been told £200. Paid the money and got a phone call to say the blood test was negative. No suggestion what the problem was and then it was suggested pain killers even though the cat was not distressed or in pain this was declined. A lot of money for a vet consultation with a vet who didn't have any suggestion what might be the cause. A previous visit with a swelling on our cat's neck it was suggested an x-ray and scan cost £800. No suggestion what it was. Over the weekend that swelling burst it was just a build of fluid probably from a scratch. Result saved £800. They don't seem to be able to suggest anything that doesn't cost a lot of money and very coy about the cost. I am not impressed with the advice recieved from who I assume are qualified vets but you would not think it. They seem to be very profficient at extracting money though.

Eliza our young cat saw Caroline as she was really poorly very quickly. Caroline was so good and discussed things very clearly and sympathetically. She looked after Eliza so well at the end. We are so grateful that Eliza was looked after so well. Heartbreaking decision was made but Caroline helped so much and we can't thank her enough. We got Eliza's ashes back a week later. Thank you again for your care and support.

Would like to thank Abi and Joanne at West Road branch. Very caring and compassionate when it was time for our beautiful boy Dexter to leave this world. Thank you for your kind words and support it meant so much at such a heartbreaking time.

I am so grateful to everyone at Westway vets at houghton and west gate road. They are brilliant the staff on reception and the whole vetinery team went above and beyond for my dog. Thankyou so much

used eden hill practice pelton 3/3/26 my cat had accident in his crate and staff on front desk 2 lovely ladies got fred sorted at once vet lovely used this practice for along time very high standard of care and a pleasure to deal with.

I am extremely disappointed with this clinic’s service and lack of compassion.

My partner’s dog had been suffering from itching on his leg for several days, to the point where he had injured himself. This is not a new issue — he has had the same problem before, and the vet had previously prescribed a cream, which is already on his medical record.

My partner works until 10 PM, and I was unable to take the dog to the clinic myself. We called several times to ask if I could simply collect the prescribed cream, especially since it was a repeat prescription. We even sent photos and videos clearly showing the redness and irritation.

Despite this, we were told that my partner must bring the dog in at night and pay an emergency fee. Charging over £200 just to obtain a cream for a known, previously treated condition is completely unreasonable.

During my last call, I explained that we genuinely could not come in during the day, and that they were leaving us in a situation where our dog would have to continue suffering. Their response was simply that “it’s the clinic policy.”

This clinic clearly does not prioritize animal welfare or understand clients’ circumstances. It feels like money is more important to them than the health of pets. For something as straightforward as a repeat prescription, this level of cost and inflexibility is unacceptable.

You should be ashamed of this kind of treatment.

Because our usual vet wasn't available, unfortunately we had to take our pet here to be put to sleep. What a mistake. Whilst the vets were fine, the admin staff were horrendous. We were told that, as our pet was insured, Westway would deal with all the claim (which was over £1,000 for 8 hours of treatment - a scan, some meds, then euthanasia). Even though we were insured, we had to pay out of our pocket hundreds of pounds before leaving that morning for the scan.

The very next morning after our poor beloved pet had been put to sleep, I get an angry call from the admin team demanding payment. I say that the vet said this would all be dealt with directly via the vets and we wouldn't need to deal with it. Not once did the admin person apologise or say sorry for your loss.

I then claimed my hundreds back from the insurer, but the insurer said they couldn't pay it back because Westway had already claimed it! I then complained to Westway, said they've overclaimed, there was no apology at all, and that I should have known that I needed to put a downpayment even if this was going through insurers.

Westway also messed up the claim so I had to call the insuers and Westway AGAIN to send a correct invoice. This was all within days of losing our beloved pet.

I sent a complaint into the practice but it was completely ignored. No apology, nothing.

Horrendous service - all the admin and practice manager want is your money. Avoid like the plague.

On the 27th Dec I had to make the hardest decision and have my 12yrs old jack Russell Patch go over the rainbow bridge, he hadn't been well since the beginning of Dec and he had a heart murmur which had declined rapidly and he was going into heart failure, the vet and staff were brilliant and so respectful, I was able to cuddle him until he left this world n spend 10mins with him after, I cannot thank them enough for their kind words n help

Had to make the awful decision to have my 13 year old cat Jay put to sleep. West way vets on west road in Newcastle were so helpful, understanding and sympathetic. Thank you to all the staff, really appreciated x

Westway vets killed my dog.

It's taken a while to even be able to write this without tears. Westway misdiagnosed, mistreated and did unnecessary tests on my 3 year old bulldog. By the time i got her the treatment she needed (at another vet) i was 5k down and she died within 2 weeks. It was cancer and could have been treated if caught early.

When i brought this up with Westway, they showed no empathy, no care, no heart. It beggars belief. My heart broke in pieces when this happened.

Westway - You are, by far, the worst organisation i have ever had the misfortune to deal with. I wouldn't wish what happened to me and my little dog on anyone.

You should be ashamed of your money grabbing, incompetent, pathetic excuse for a veterinary business. Shame on you.

I have to say, Westway's were amazing from start to finish. They found a lump in my dogs anal gland, then in two weeks he had surgery with the best most kind caring vet, Christina she was amazing from start to finish professional caring everything you want from a vet couldn't recommend Westway more they are amazing thank you so much to the whole team xxxx

Took my dog for consultation on Friday, regarding a skin condition and discharge from her eye. I got steroid tablets and shampoo for skin condition, total cost £106 ( including £60 consultation fees ).
But apparently the vet couldn't give me any medication for the discharge from her eye as at that moment in time, she couldn't see any discharge.
Is that because THEY WANTED TO CHARGE ME FOR ANOTHER CONSULTATION FEE FOR MY DOGS EYE.
THAT I ALREADY CONSULTED THE VETS ABOUT AT THE FIRST VISIT.
Proper greedy lying deceitful vets
DO NOT USE THESE THIEVING HORRIBLE GREEDY LYING SEE YOU NEXT TUESDAY

Westway reached a new level of dog and customer care yesterday. We took our dog Nell into the Fenham surgery at 10am on the 10 Sept for an appointment regarding a hind leg and were made to wait until 10.30 before being seen. We were asked to pay an £800 deposit before the appointment. They wanted to check her bloods under supportive care at a cost of £548 and take an X-ray at a cost of £642. We arrived to collect her at 5.30 and were again made to wait the usual 30 minutes before being seen. The first words of the receptionist werethat we owed another £588 without any explanation of how we had incurred the costs. Eventually after insistence we were given an explanation and itemised invoice. Nell was returned to us in a distressed condition and we have been asked to return her in 48 hours so they can test her bloods again albeit they were clear the first time and told they would like to do a CT scan which together would cost another £1500. The amount of money is not the issue as we would do anything to safeguard the health of both our dogs but my wife sensed we were being ripped off at every turn and we are no further forward as to why she cannot weight bear on her hind leg. There should be an investigation into the overcharging of veterinary surgeries.

Just had my two dogs to vets. Was in with the vet for a total of eight minutes. ( FOUR MINUTES PER DOG)Got two lots of 45 prednisalone tablets for allergies at a cost of £44.74. On line this same medication would have cost me £6. Then there was the charge for the consultations £120 for eight minutes. So in total it has cost me £164.74. That works out at £720 per hour. Total rip off, these people play on their clients emotions knowing fine well they will not let their animals suffer so end up paying through the nose. It's one big con and they should be ashamed of themselves. It's time the government did something about it.

I took my dog to Eden hills vets and was seen immediately, my dog got the best treatment and the staff were so kind to me. The situation became an emergency and I took my dog to west road hospital. It had become a very expensive situation but the practice manager helped me with options to pay. I don’t know the name of the vet that was treating my dog but she was fabulous. Very sympathetic towards my dog and myself.
I picked my dog up the following day and everything had gone great. She’s had follow up appointments at Eden hills and I can’t fault anything.
Is it the cheapest vets around? No. But the service you receive from west way is brilliant. I’d like to send my heart felt thanks to the vets and staff at both Eden hills and west road.