West Wales Holiday Cottages Bewertungen 49

We booked a cottage and a couple of days later had to cancel it due to my husband's work. We were 3 months out from our scheduled stay and they have kept our whole £225 deposit which I think is appalling. Read the T&Cs very carefully as WWHC charge you a cancellation fee and the holiday cottage owner also charges you their own cancellation fee. We are absolutely gutted, this is a lot of money for us.

Tops, quick and easy

Easy website to navigate, great selection of properties. Fab services.

Booking was easy and straightforward, looking forward to the holiday.

Easy booking no problems pleasure to use

Easy to use webpage, very informative about accommodation booked and payment process easy to follow.

Very helpful customer service when I had a query about the property. A really personal approach.

Booking process really efficient and easy to search for properties.

After looking at several properties we picked The Granary in St Cleares. Lovely reviews and not too far away from coast and cosy looking. Easy to book with clicking on your dates. Another trip to wales in another area. Nice to look forward to.

I found the booking of my holiday easy to book.
It was clear and simple to follow once you found the cottage you wanted to book.
Will use again.
Trevor

Searching for the dates and area on the website was really easy. Being able to shortlist properties to share with my husband who selected the property he liked was really helpful. The booking process was very easy right through to payment.

Once we had found the ideal property on the website, the booking process was seamless and confirmation immediate.

The booking process was very straightforward and the property information thorough and clear.
I made an enquiry which was replied to in very prompt fashion.

It was simple, straightforward and quick. And £60 cheaper than Booking.Com. Win-win for me.

We were able to view several properties in our chosen area before making a decision. The booking page was very easy to follow. So far so good.

Excellent choice of locations & price brackets.
Comprehensive description of accommodation & facilities

After spending hours and hours trying to find somewhere found this on your website. It's larger than we need but unbeatable value. Booking was easy took less than five minutes

I was searching for a last-minute holiday cottage for myself and my dog when I found Try Weryn Cottage in Saundersfoot listed for £170 for the week, starting in just three days. I refreshed the page multiple times to make sure the price was correct, and it stayed the same—£170. I immediately booked it and paid the compulsory £150 damage deposit, making a total of £320.

I was over the moon and quickly arranged for family and friends to look after my parents, whom I care for full-time. I hadn’t been away in years and was desperate for a break.

The next morning, I received a call from Linda, an agent from West Wales Holiday Cottages. She told me the owner was panicking because the listing price was supposedly wrong and that it should have been £795 for the week. She said I could either pay the difference or get a refund.

I was furious. I made it clear this was not my mistake and that they should honour the advertised price. I had already made all my arrangements. Linda said she would speak to her manager, so I made it clear I did not consent to any cancellation.

Minutes later, I received an email saying my booking had been cancelled and a refund issued—without my permission. I was absolutely livid and sent a complaint email. Linda later told me that her manager had agreed to waive the £35 booking fee on another cottage as a goodwill gesture. I told her that was nowhere near acceptable after what had happened and asked to speak to her manager, who was conveniently “busy.”

Absolutely appalling service. Do not book with this company. They should have honoured the advertised price. The mistake was entirely theirs, yet I was the one left disappointed and inconvenienced.