WestJet Bewertungen 381

I flew from Halifax NS to Edmonton Alberta. I have family in Edmonton and travel there twice or once a year. West jet NEVER fails to lose my luggage. I am terribly disappointed and angry with west jet I don’t understand how they are still in business. I landed in Edmonton Feb 26 at 9:30am and my suitcase didn’t come around. I went to the west jet customer service support where they told me they will track it down and have it delivered to the adress I’m staying at. It is February 27th 9pm my suitcase still hasn’t been delivered and they won’t answer phone calls and aren’t even putting an effort to search for it. I am so disappointed and angry I can’t put my frustration into words. I have many designer clothes and expensive things in my suitcase and I’ve been worried and stressed out and left with 0 clothes. DO BETTER!

A whole month has passed since my carry-on luggage was lost after it was requested by the male flight attendant at the gate of the airplane on Flight WestJet WS-115 from Calgary YYC to Vancouver YVR on January 25, 2026, Gate 58.
My carry-on luggage was requested by the flight attendant due to lack of space on the luggage compartment, I did surrender him the luggage and in the rush for onboarding the full passenger flight he didn’t provided me with any tag or ticket to claim the luggage at the Vancouver airport.
After the plane landed, I went to the conveyor belt but it never showed up there. After that I went to baggage claim and explained the situation to one of the clerks at the counter, he created a ticket, reference number # YVRWS89172, I gave him the address and phone number of the hotel in which I was staying for 1 night in Vancouver and went to the Conference I was supposed to attend, the luggage was not sent in any upcoming flights from Calgary to Vancouver. When I returned to the YVR Airport the following day I went again to baggage claim and confirmed that the luggage was not delivered to Vancouver.
I returned to Calgary and went directly to baggage claim and explained the clerk on the counter the whole story, then he gave me another reference number # TN9838913207 and a lost and found ID # 43875634, this person recommended me to go to YYC lost and found office in entrance 9, when objects are left at the gates they are retuned there, nothing was left there either.
Several phone numbers were provided, 403-444-2557, 403-444-2581, 1-866-666-6224 however it is very difficult to speak to someone in those numbers, even waiting in line or expecting a return call.
Baggage delays self service website is completely useless with no updates whatsoever.
On Friday January 30th, 2026 I received an email from CBS Claims a person identified as Naz, Senior Specialist -Central Baggage Service, with the details to process my claim, I did submit all the required information and since then I haven’t heard anything, meaning 17 days since the last communication.
Needless to say, that I am very dissatisfied and disappointed with WestJet, its customer support and careless on-board personnel.

To summarize my experience this week with Westjet as bad would be an understatement. TBH I am still confused of how this place stays in business. Since Onex they have steadily gotten worse and I have avoided using their domestic flights for some time now. This weeks escapade was over a vacation. I dealt with 3 representatives over the week. One was great, one was high I think judging by the giggling, and todays was awful. Quantify awful you say. After 3.5 hours on the phone with the great person the line was disconnected. No call back, no update in my profile, all of the details of a changed trip were confirmed. 2.5 more hours on hold led me to the worst situation I have experienced for some time. A customer rep that would only identify themself by a first name, which I think was fake, being told nobody else at the call centre could make decisions above them, ignoring my previous booking and trying to charge me 100% more than my booking and when I requested they place me on hold and go talk to someone about my call I waited over 30 minutes and then had my original booking honored. Am I traveling with Westjet again? Not unless it is life or death. Should that person be dealing with customers? No not anywhere. There is a great respect in the answer "I don't know let me find that out for you" instead of "I am the final answer". Especially when we all know there is always someone else to speak to. Being disrespected and told what to think is not an acceptable response.

I’ve travelled on almost every major airline and although sometimes issues occur, consistently WestJet steps up and does what is required to make things right!!!
They have purchased and are running former Sunwing and Swoop and provide far superior customer service.

Pick a different airline. This company’s greed in adding extra seating rows has trumped customer experience or comfort. Last flight with this airline. The

I had a very disappointing experience with WestJet related to a cancelled direct flight from Halifax to Edmonton on February 25.

While I understand that cancellations can happen, I was automatically rebooked onto an extremely long itinerary with three stops. After spending hours trying to reach customer service by phone, I changed my booking myself to a shorter option departing on February 25. This still resulted in an additional overnight stay and extra personal expenses.

The most troubling part of this experience occurred at Halifax Stanfield Airport when I approached the WestJet service desk around 11:30 a.m. to ask how to submit a compensation or reimbursement claim. I politely requested guidance on where to find the claim form on the website, as I could not locate it.

Instead of receiving assistance, I was met with dismissive and unprofessional behavior. One agent told me that if I could not find it online, it was my problem. Another agent spoke to me in a confrontational manner, and I overheard a comment suggesting they were waiting for me to leave. I felt embarrassed, disrespected, and unsupported during an already stressful situation.

Airline staff should demonstrate empathy and professionalism, especially when passengers are affected by significant disruptions. Unfortunately, this was the opposite of what I experienced.

Because of this incident, I have lost confidence in WestJet and will seriously reconsider flying with this airline in the future. I hope management reviews this situation and provides better customer service training to ensure other travelers are not treated the same way.

I am extremely disappointed with how WestJet treats its rewards members, especially when it comes to honoring the perks we work so hard to earn. Achieving tier status takes time, loyalty, and significant spending. However, it feels like once we reach that level, the benefits are inconsistent and sometimes restricted without clear communication.

For example, baggage perks that are supposed to be included with our tier status are not always honored. It seems that when there is a focus on promoting cargo or managing capacity, rewards members are the ones who lose out. We are suddenly told we cannot bring our full entitled number of bags, despite this being a key benefit of our status.
These perks are not gifts — they are earned through loyalty and commitment to the airline. When those benefits are limited or paused, it feels unfair and misleading. We work hard to maintain our tier levels, only to find that we cannot fully enjoy the privileges that were promised.
As a loyal member, I feel frustrated and honestly robbed of the value I earned. WestJet needs to provide consistent treatment and honor the benefits tied to rewards status year-round, without exceptions that disadvantage the very customers who support the airline the most.

I was flying Vic > Calgary > Los Angeles, and my first leg was delayed so many times that I was going to miss my connecting flight to LA. Instead of lying farther from home and having to stay in a hotel in Calgary, I stayed in Vic until the next day, which is when my flight was rescheduled for. I waited on hold for hours the day of my original flight, and was told I could get vouchers for hotel/food/transport. After waiting on hold for another hour for that, I was told by the staffer that he was unable to reach the dept for vouchers, but that I could just save my receipts and file for a claim. A few days after I got home, I filed the claim and received confirmation email saying I'd hear back within 30 days. Over 30 days later, I received an email saying I'm still in the queue. There is no phone number to call for claims. Overall, incredibly infuriating and time-consuming.

I have never felt more disgusted walking off a plane than I did on WestJet flight WS 648 from Calgary to Toronto on Friday, February 13th (scheduled 5:15 PM departure, delayed to 6:30 PM).

What should have been a routine domestic flight turned into an embarrassing display of disrespect and hostility by a member of the cabin crew.

I was seated in the aisle next to a friendly couple. During beverage and snack service, they needed to use the washroom. One of the flight attendants serving snacks and drinks specifically instructed them to use the bathrooms at the front of the plane so they wouldn’t get stuck behind the beverage cart.

They politely said thank you and followed her instructions.

The woman was allowed to use the front washroom without issue.

The man — her partner — was abruptly stopped and told he was not allowed to use the front washroom and had to walk all the way to the back of the plane instead.

There was no explanation. No courtesy. No consistency.

Just a cold, dismissive refusal.

It is important to note that both individuals are people of colour. Watching him be singled out and redirected after following the exact instructions given to them was uncomfortable at best — and deeply disturbing at worst.

The treatment did not stop there.

When we landed and began deplaning, the female partner attempted to calmly address the issue with the flight attendant responsible — Emily. Instead of showing professionalism, empathy, or even basic customer service, Emily responded with shocking indifference:

“Keep walking. File a complaint if you want. I don’t care.”

“I don’t care.”

Those are the words she chose.

That statement alone speaks volumes about the culture being tolerated onboard.

Passengers are not inconveniences. They are not interruptions. They are not disposable. They are human beings who deserve respect — especially when they are simply following instructions given by staff.

This was not just poor service. It was hostility. It was dismissiveness. It was completely inappropriate conduct from someone representing a national airline.

WestJet markets itself as friendly, welcoming, and proudly Canadian. What I witnessed was the opposite: arrogance, rudeness, and a complete lack of accountability.

If this is the standard of professionalism being upheld, travelers deserve to know.

I expect WestJet to take this seriously, investigate the conduct of this crew member, and explain how a passenger following direct instructions can be treated this way — and then told “I don’t care” when raising a concern.

Because passengers do care.

And after this experience, many of us will think twice before choosing WestJet again.

I used to really like Westjet. Their credit card was good with points and the companion ticket was worth while. Now it had gone to crap. Our flight in August of last year didn't go and we had to stay in Calgary. No compensation except hotel and food. We lost money with hotel etc. On a flight right now to Liberia Costa Rica and it's horrible....6.5 hour flight and seats don't recline, and it's an overnighter!!!! No sleep tonight. Also no food on a flight this long!!! I'll be switching to another credit card as westjet had lost its way!!! They are definitely using the swoop planes for these longer flights and charging premium process

Terrible customer service and zero positive interactions.

They are my last choice as an airline and I travel monthly with business 8 months out of the year in Canada.

Even as a Platinum level client the support from WestJet is useless. They are non responsive, provide minimal solutions, and simply don't care about rebuilding customer base and relationships.

If possible choose Air Canada.

The flight attendants were legitimately SO rude, and for no reason. I purchased a prosecco with my food the first time the drink cart came around, and at that time I asked them if I could actually claim it later as I wanted to eat first, it was just more convenient to pay for them both at once. They said sure, no problem. I ate and napped and woke up wanting my drink, so I walked to the back with my little voucher to ask for it. They were like, you were supposed to get that during the second drink service. And I was like, sorry I ended up napping, I was hoping I could grab it now, and they were like, we're busy, you'll have to wait till we come back again. It's like...I was standing there, I can literally see the drink, but you're too busy to pass it to me? They were just so glum and miserable the whole time, and it was on a flight to Mexico where everyone is chill and in a good mood waiting to go on vacation. And like I get that they are having labour disputes with WestJet, but it's like, everyone on this plane works and puts up with their own BS, and we have scrapped together money to get away for a week, and then to just be met with such unnecessarily sour energy was such a bummer. I feel like professionalism in customer service is dead.

I put a 1 star but I would rate ir at a -5 star - paid extra for extra legroom seats and they gave them to someone else - they said they will reimburse us but why couldn't they reimburse the other people and let us have our seats? First time ever flying woth weetjet and I promise you it is the last time! Airport hostesses dont give a crap - sorry there is nothing we can do!!!!!!!! Customer service- absolutely non existent

WestJet used to be one of the best airlines. Now It's one of the worst! They changed our prepaid seat selections without notice, ruining our seat selections. As a family of 5, 4 adults and a 3 year old child, we booked our Feb. trip through SunWing last August and prepaid for seat selection. On the first day selection was available we booked the front row seats, 1A, 1B, 1D, 1E, and 1F, We wanted to be together as close to the front of the aircraft as possible.

Everything was fine until we went to check in the day before the flight. We found that the aircraft type had changed, our seat selections had been negated and we were moved far back in the airplane. As a result, I changed seat selection, paying extra for seats in an emergency row. The only problem was that they wouldn't allow our 3 year old to be seated there. So our boarding passes now show have 4 adults seated in emergency row 13 and our three year old seated by herself in row 26.

There is nothing we can do but wait until tomorrow morning at the airport for WestJet to sort it out.

The fact that WestJet can arbitrarily change our prepaid seat selections without consultation or notification is unforgivable, and shows that they don't care a whit about their passengers' preferences. All they care about is maximizing bums in seats. It seems that, as passengers, have no recourse.

Minus 5!

WestJet is the worst airline. ever.
I made a booking yesterday but found that my circumstances had changed this morning.
Their website is abominable but I
managed to find a way to cancel my booking today and found to my shock that they will not refund my fare. Not some of it. all of it! Some nonsense about a Travel Bank. I am a senior with a disability. You can't speak to someone directly, you have to use chat. I hate chat.
Chat is what businesses use to hide behind.
Those robots treat people very badly.

They stick to their policy of no refund even when you have a valid case. As far as I'm concerned, they are thieves. They stole my money. Did I mention I was a senior. .. yes.. I was treated like dirt. Do they actually think seniors are going to remember that their money is in THEIR BANK, not our banks. They stole 516.00 from me. This is a *fraud and should be illegal.
I don't care what their "policy" is, it isn't right.
It's fraud because it means I have to fly with them to use my money. What happens when the elderly and disabled are never able to fly again. After 12 months they keep your money! gone!
Despicable.

I see here on Trustpilot that there are many complaints. Westjet doesn't care, I guess they are simply stealing enough money to keep from going bankrupt.

I wish I had looked at Trustpilot before I booked WestJet.

Please people, *do not fly with WestJet*.

Trying to check in was beyond a hassle, the check in computer did not work and wouldn’t allow us to pay for our luggage. Originally it said 50$ per person for a bag but when we finally got to the desk to try and pay it was 60$ a person? Almost no help checking in, once on the plane, our seats were filthy, garbage stuffed in the ceiling? Stains and grease just gross. But the coffee was good that is there one star.

Wj 433 cabin staff were Very rude.
Due to connecting flights we almost missed our flight. When we got there we were rudy told we had to sit by the rear by the toilet even though we had booked front seats. There were alot of empty seats up front and the back was very crowded.

I am extremely disappointed with my recent experience with WestJet Vacations. I booked a vacation package that was advertised as “All-inclusive: Included”, but after purchase, my invoice showed room-only. Despite providing screenshots showing the advertised all-inclusive plan, I was repeatedly told it was not available.

Rather than correcting the mistake, the WestJet agent cancelled my booking without offering a fair solution or meaningful alternatives. This left me without a trip, facing increased costs to rebook, and dealing with unnecessary stress.

As a long-time customer, I expected better communication, accountability, and support. This experience has caused significant frustration and damaged my trust in WestJet Vacations.

I hope WestJet addresses this issue and takes steps to improve their customer care and accuracy in advertising. I want WestJet to reach out to me to make this better. As what was advertised on their site was misrepresentation. We have officially logged formal complaints with WestJet, ad complaints, and false or misleading representations and deceptive marketing practices through the government of Canada.

They gave someone else our seats and did not tell us, spent 3.5 hours on phone to realize what they did, good thing I tried checking in 34 hours before our flight, because they moved us to the following day, glad I did not drive that far to airport for nothing, that would have been even worse. then the following day, tried to check in and they tried to charge me for 3 checked bags, when it was suppose to be free, spent another 2.5 hours on phone to correct my checked bag issue. Because they did not notify me of the changes, I was not able to get a rebate and change my parking situation, so that's another $30 I lost, then wasted another half hour at parking because the ticket did not match the times I originally paid for, 6.5 hours of my life I will never get back, they offered me no reimbursement at all for the day that we lost, our flight was not canceled they just put us on a flight the next day instead without even telling us, like I said good thing I checked in online and not at the airport. and let's not even talk about the huge argument I had with my wife about them screwing our vacation up.

Before boarding, an announcement was made asking passengers to check carry-on baggage due to limited overhead bin space. We had already checked our luggage (that was carry-on on the way to our holiday) and even offered to check my husband’s suit bag. I did carry on my motorcycle helmet and armoured jacket, didn’t have a way to check them.

Once seated, a flight attendant handed me my motorcycle helmet and armored jacket from the overhead and instructed me to place them under the seat. However, I already had a small duty-free bag there from in flight from layover purchase. She then pointed to the feet of the passenger in front of me and said, “Put it there.” I was shocked. That passenger already had her own jacket under the seat, and it felt completely inappropriate to be told to crowd another passenger with my belongings.

When I questioned this, the attendant was dismissive and rude, repeating that the helmet and jacket were considered a “personal item.” The reality is that a hard motorcycle helmet and armored jacket do not compress like a coat or backpack. I ended up having to cross my legs for the entire flight because nothing fit properly under the seat it sat in my foot space - free to bounce around during turbulence and was almost through the whole flight. I didn’t even have a regular coat with me—just safety gear.

What made this more frustrating is that crew members later walked past, clearly seeing the situation and the items that supposedly had to be under the seat, and no effort was made to resolve it, causing a safety issue.

Thankfully, this flight was just over an hour. After spending more than 22 hours flying with Korean Air—where service and consideration were excellent—the contrast was stark. This experience was disappointing and uncomfortable, and the lack of professionalism from the attendant made it worse.