West & Willow Bewertungen 

The photo was cute of the dog, but I don’t recommend getting a proof of the order. I paid an extra $10 to review the photo before it was printed, when I saw the proof there was no where to approve it or make changes to it, no link or anything. I emailed the support team and when I finally heard back the item was already sent to print so if I had wanted anything changed it wouldn’t have mattered. It was also printed in the wrong color. I asked for dusty pink and it came white. Oh well, it was a grad gift and it came the day of the party so couldn’t fix it. Overall the print was cute.

Communications were terrible.
I paid extra for an artist preview and was not given any opportunity to comment or edit the product.
The picture was mailed as a gift without my approval.

It was a great experience. Beautifully made and the shipping is fast

West & Willow delivers truly exceptional work. The quality and care they put into their products really stand out, and what impressed me just as much is their commitment to making things right if something doesn’t meet expectations. Their team is responsive, thoughtful, and genuinely invested in creating a great experience. It feels like such a unique and personal service—I would recommend working with them even if you don’t currently have a pet, whether as a meaningful gift or a way to celebrate an animal you love.

My order was confirmed on 5/28/26. Since then I have heard basically nothing. I would have thought when there is no contact telephone # that the response to emails would be prompt. I am still waiting to hear where my order is. I also paid for the preview of my order. Nothing there either. This is all so frustrating as the picture is a bridal shower gift which is on Saturday.
Very disappointing all around.
I Would appreciate some information and not just a robotic answer to my email telling me I am now waiting in a queue.

I haven’t got my order and i emailed you guys to get an update and still haven’t got a follow up.

beautiful product, high quality -very responsive

it's been 10 days still no update about my order and i stupidly paid extra for "front of the line" i will be returning this immediately

Frame arrived damaged. After agreeing to a replacement, they ghosted me. I have not heard from them since.

The print is just ok. One dog (Max) looks gray haired when he had black hair. The cat (Meeka) is really disproportionately small and sickly looking. He was a big boy! Almost as big as the dogs and he looks very strange next to the dogs. I still hung it up, but it’s just not a great representation of our pets that have all passed away.

I still haven’t received my proof. I can’t get an answer from customer support. I have ordered several photos from this company in the past with no issues. But moving forward, I will no longer support this business nor recommend it.

I sent a picture in of my dog in his prime, he’s coming down to his last days now. They replicated it perfectly and it looks absolutely amazing. I’ll definitely be getting more work from West and Willow!!

I ordered two pictures; one for me and one as a gift. The gift dog image was perfect. My pic was a little off on the coloring and they happily agreed to fix and send me a new one! What great customer service. I’m very pleased.

You did a great job capturing K2, my brother's cat. He was very pleased.
Also, I changed the delivery after ordering and you very nicely made that change so the gift could go straight to my brother's home.
Lastly , it came right on his birthday so timing was perfect and in very good condition.

Both portraits look so good. My college kids were thrilled, as we got them each one of their dogs for their off-campus housing. They came quickly, also, in 10 days from ordering.

They did an amazing job

I paid to expedite my order. It has been 12 days and my order status has not changed from “awaiting fulfillment from the merchant”

I’m extremely disappointed with my experience with West & Willow. I placed my order with expedited shipping nearly two weeks before Mother’s Day specifically to make sure it would arrive on time, and I also paid extra for a proof preview. After constant back-and-forth with customer service and multiple emails trying to get updates, the proof was not even sent to me until the day before Mother’s Day — completely defeating the purpose of paying extra for it in the first place.
For a company charging premium prices for sentimental custom gifts, I expected much better organization, communication, and customer service. Missing a Mother’s Day deadline after paying extra for rush service is unacceptable, especially with the lack of communication and delays surrounding the proof approval process. Very frustrating experience overall.

Fast shipping, and the print is what I expected. I had a small issue w my order and had no issues replacing it. Replaced quickly and they were apologetic as well. Thank you!

The print is a matte finish on cardstock paper, not shiny photo paper just FYI