Welding & Welder Bewertungen 222

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I like your shop, but I was not happy to discover that the shipping costs were not clearly mentioned when placing the order. There was no indication of any additional shipping fees, and then 1–2 days... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Placed 2 orders now with Brian at Welding and Welder and cannot fault the service at all. Communication, technical assistance, price and speed of service is excellent. Will be definately be buying... Mehr ansehen

Unternehmensdetails

  1. Schweißbedarf
  2. Anbieter von Druckluftkompressoren
  3. Zulieferbetrieb für die Metallindustrie
  4. Geschäft für Schutzbekleidung
  5. Geschäft für Schutz- und Arbeitskleidung
  6. Anbieter von Schutzausrüstung

Vom Unternehmen geschrieben

Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

222 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

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Bewertet mit 2 von 5 Sternen

mis-priced items

had the wrong price in their online store

So asked me for to pay more that made it vastly more expensive then other online stores

so I asked them to cancel

ordered similar items for lower cost elsewhere

26. Oktober 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Hi Paul

Thank you for taking the time to leave us a review.

We do apologise in this instance, as a pricing mistake in our system did mean that the item you ordered was incorrect by almost 80%.

We did deliberate on whether to supply the goods to you anyway, despite the system error, but unfortunately we were not in a position to absorb the cost on your behalf.

For that reason we decided the best course of action was for us to advise of the error and offer a complete refund as one of the options.

We apologise for the inconvenience and realise that pricing errors are frustrating. We are always working to provide the best possible price for our customers.

Bewertet mit 3 von 5 Sternen

Delivery charge too expensive

Delivery charge too expensive

11. Oktober 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Hi Andrew

Thank you for taking the time to leave us a review.

We appreciate that at times shipping charges can be frustrating. In the case if the particular product on your order, we ship these direct from our supplier. That means we have to pass on the exact shipping cost to our own customer. This is not ideal and we are always looking for ways to improve our shipping charges and terms across our entire product range.

We hope this would not deter you from using Welding & Welder again and would encourage you to reach out to one of customer service advisors if you have a requirement which we may be able to help with.

Bewertet mit 5 von 5 Sternen

Friendly helpful staff

Friendly helpful staff, team had lots of a consumable that was very hard to find.
Team assisted with extremely short turn around with airfreight/logistics to australia.

13. August 2024
Bewertet mit 5 von 5 Sternen

Website easy to navigate and I found…

Website easy to navigate and I found what I wanted. Clear information about the product and Data Sheets. Fast delivery, no hesitation in recommending.

16. Juli 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thanks for leaving us great feedback Neil. Looking forward to helping you again in future.

Bewertet mit 5 von 5 Sternen

Great service

11. Juli 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thanks for taking the time to leave us a positive review James. We look forward to helping you again on your next project.

Bewertet mit 5 von 5 Sternen

Very helpful and great…communication

Very helpful and great communication.thanks.

11. April 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thanks for taking the time to leave us a review Andrew, we're pleased to hear your feedback and the reviews are very valuable to our business. We look forward to helping you again on future projects.

Bewertet mit 4 von 5 Sternen

Received the good eventually as it was…

Received the good eventually as it was delivered to the wrong address.

4. April 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thanks for leaving a considered review Neil, we really appreciate it. Good customer feedback is very important to us, and to our business. I hope we are able to assist you again in future.

Bewertet mit 1 von 5 Sternen

£15 quid delivery 1 week later still no goods.

You pay nearly £15 for delivery yet you still end up waiting a week for it. Had the cheek to send me this link to leave a review when I've not even received the goods. Fair enough it was a bank holiday weekend but its still a week waiting time when your paying a courier fee? Chances are these courier are actually infact working so don't understand why this is.

If you are charging £15 for courier delivery it should be as good as next day. At the end of the day the product will arrive 4 days after you have processed it if its taken from the 2nd, which I still feel is unacceptable for £15 delivery fees. Its not just amazon that can manage quicker deliveries than 4 days, I've used DPD,DHL,Evri and UPS have all done next day delivery for around the price that you are charging. If I had known this I would have went else where as I'm now holding back jobs awaiting this equipment. I still feel this warrants a one star review to alert others.

28. März 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Hi Andrew

I’m sorry you felt you needed to leave us a 1 star review.

We have checked our system and can see that you placed your order at 3pm on Thursday the 28th March, which would have been too late to process that day.

As you pointed out, we (and our suppliers) were then shut for 4 days over Easter bank holidays and reopened on Tuesday 2nd April. We note that you left your review on the 3rd April. This means we only had 2 working days to process your order and have it arrive with you in Glasgow (we are based in Plymouth).

We do understand that companies such as Amazon make this seem realistic, but even Amazon charge a monthly subscription for next day service and it is not available on all products either.

We use couriers to ensure security and reliability but we do not advertise, promise, or charge for a next day service.

Our review system does send review requests automatically 5 days after an order is placed which is normally appropriate, the 4 day bank holiday is an exceptional circumstance. We apologise if the automated review request caused you any distress.

We have been assured by our warehouse that your order will arrive with you tomorrow.

Bewertet mit 5 von 5 Sternen

Highly recommended

Highly recommended, very helpful, Elena's knowledge was so helpful to ensure I purchased the correct items and enabled me to repair my air compressor quickly and economically.

28. März 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thank you for taking the time to leave a positive review Andy, it is always great to hear!

We look forward to assisting you again with future projects.

Bewertet mit 5 von 5 Sternen

The immediate response from the sales…

The immediate response from the sales team, is critical with our end-user, the University, and the Training center.

24. Januar 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thank you for taking the time to leave us a review Joseph. I am pleased that you have had a positive experience with our team and we look forward to helping you again in the future.

Bewertet mit 4 von 5 Sternen

Most of the service was great

Most of the service was great. Price was good, really easy to order, communication was good, shame it was delivered 2 days late.

15. Januar 2024
Welding & Welder-Logo

Antwort von Welding & Welder

Thank you for leaving us a considered and positive review based on your experience Levi. We always aim to get goods to customers as fast as possible and appreciate that projects often make timing critical. I apologise if the delay had an impact on this occasion and hope you will consider us again in the future.

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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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