Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I like your shop, but I was not happy to discover that the shipping costs were not clearly mentioned when placing the order. There was no indication of any additional shipping fees, and then 1–2 days... Mehr ansehen
Unternehmen hat geantwortet
Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... Mehr ansehen
Unternehmen hat geantwortet
Placed 2 orders now with Brian at Welding and Welder and cannot fault the service at all. Communication, technical assistance, price and speed of service is excellent. Will be definately be buying... Mehr ansehen
Unternehmensdetails
- Schweißbedarf
- Anbieter von Druckluftkompressoren
- Zulieferbetrieb für die Metallindustrie
- Geschäft für Schutzbekleidung
- Geschäft für Schutz- und Arbeitskleidung
- Anbieter von Schutzausrüstung
Vom Unternehmen geschrieben
Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.
Kontaktinformationen
12 Mary Seacole Road, PL1 3JY, Plymouth, Vereinigtes Königreich
- 01752936028
- sales@weldingandwelder.com
- weldingandwelder.com
4,6
Hervorragend
222 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
mis-priced items
had the wrong price in their online store
So asked me for to pay more that made it vastly more expensive then other online stores
so I asked them to cancel
ordered similar items for lower cost elsewhere
26. Oktober 2024
Antwort von Welding & Welder
Hi Paul
Thank you for taking the time to leave us a review.
We do apologise in this instance, as a pricing mistake in our system did mean that the item you ordered was incorrect by almost 80%.
We did deliberate on whether to supply the goods to you anyway, despite the system error, but unfortunately we were not in a position to absorb the cost on your behalf.
For that reason we decided the best course of action was for us to advise of the error and offer a complete refund as one of the options.
We apologise for the inconvenience and realise that pricing errors are frustrating. We are always working to provide the best possible price for our customers.
Antwort von Welding & Welder
Hi Andrew
Thank you for taking the time to leave us a review.
We appreciate that at times shipping charges can be frustrating. In the case if the particular product on your order, we ship these direct from our supplier. That means we have to pass on the exact shipping cost to our own customer. This is not ideal and we are always looking for ways to improve our shipping charges and terms across our entire product range.
We hope this would not deter you from using Welding & Welder again and would encourage you to reach out to one of customer service advisors if you have a requirement which we may be able to help with.
i have not recieved them yet
10. September 2024
Quick service and great price.
Quick service and great price.
May be helpful to have larger sizes available.
6. September 2024
Friendly helpful staff
Friendly helpful staff, team had lots of a consumable that was very hard to find.
Team assisted with extremely short turn around with airfreight/logistics to australia.
13. August 2024
customer service
1. August 2024
Website easy to navigate and I found…
Website easy to navigate and I found what I wanted. Clear information about the product and Data Sheets. Fast delivery, no hesitation in recommending.
16. Juli 2024
Antwort von Welding & Welder
Thanks for leaving us great feedback Neil. Looking forward to helping you again in future.
Great service
11. Juli 2024
Antwort von Welding & Welder
Thanks for taking the time to leave us a positive review James. We look forward to helping you again on your next project.
Very good service and my inquiry was swiftly dealt with
Very good service and my inquiries
13. Juni 2024
Antwort von Welding & Welder
Thank you for your positive review, I hope we can assist you again on your next project.
Excellent service and prompt delivery.
Prompt service and delivery. Excellent packaging. Customer service superb!
Thoroughly recommend.
30. Mai 2024
Antwort von Welding & Welder
Thank you Douglas, we look forward to helping you again in future.
Very easy to order from the website
Very easy to order from the website. Part number search was excellent.
17. April 2024
Antwort von Welding & Welder
Thanks for taking the time to leave us a review Andrew, we're pleased to hear your feedback and the reviews are very valuable to our business. We look forward to helping you again on future projects.
Received the good eventually as it was…
Received the good eventually as it was delivered to the wrong address.
4. April 2024
Antwort von Welding & Welder
Thanks for leaving a considered review Neil, we really appreciate it. Good customer feedback is very important to us, and to our business. I hope we are able to assist you again in future.
£15 quid delivery 1 week later still no goods.
You pay nearly £15 for delivery yet you still end up waiting a week for it. Had the cheek to send me this link to leave a review when I've not even received the goods. Fair enough it was a bank holiday weekend but its still a week waiting time when your paying a courier fee? Chances are these courier are actually infact working so don't understand why this is.
If you are charging £15 for courier delivery it should be as good as next day. At the end of the day the product will arrive 4 days after you have processed it if its taken from the 2nd, which I still feel is unacceptable for £15 delivery fees. Its not just amazon that can manage quicker deliveries than 4 days, I've used DPD,DHL,Evri and UPS have all done next day delivery for around the price that you are charging. If I had known this I would have went else where as I'm now holding back jobs awaiting this equipment. I still feel this warrants a one star review to alert others.
28. März 2024
Antwort von Welding & Welder
Hi Andrew
I’m sorry you felt you needed to leave us a 1 star review.
We have checked our system and can see that you placed your order at 3pm on Thursday the 28th March, which would have been too late to process that day.
As you pointed out, we (and our suppliers) were then shut for 4 days over Easter bank holidays and reopened on Tuesday 2nd April. We note that you left your review on the 3rd April. This means we only had 2 working days to process your order and have it arrive with you in Glasgow (we are based in Plymouth).
We do understand that companies such as Amazon make this seem realistic, but even Amazon charge a monthly subscription for next day service and it is not available on all products either.
We use couriers to ensure security and reliability but we do not advertise, promise, or charge for a next day service.
Our review system does send review requests automatically 5 days after an order is placed which is normally appropriate, the 4 day bank holiday is an exceptional circumstance. We apologise if the automated review request caused you any distress.
We have been assured by our warehouse that your order will arrive with you tomorrow.
Highly recommended
Highly recommended, very helpful, Elena's knowledge was so helpful to ensure I purchased the correct items and enabled me to repair my air compressor quickly and economically.
28. März 2024
Antwort von Welding & Welder
Thank you for taking the time to leave a positive review Andy, it is always great to hear!
We look forward to assisting you again with future projects.
The immediate response from the sales…
The immediate response from the sales team, is critical with our end-user, the University, and the Training center.
24. Januar 2024
Antwort von Welding & Welder
Thank you for taking the time to leave us a review Joseph. I am pleased that you have had a positive experience with our team and we look forward to helping you again in the future.
Very helpful especially in sourcing an…
Very helpful especially in sourcing an out-of-stock item.
23. Januar 2024
Antwort von Welding & Welder
Thank you for your positive review Tim, these are important to our business and we appreciate you taking the time.
Most of the service was great
Most of the service was great. Price was good, really easy to order, communication was good, shame it was delivered 2 days late.
15. Januar 2024
Antwort von Welding & Welder
Thank you for leaving us a considered and positive review based on your experience Levi. We always aim to get goods to customers as fast as possible and appreciate that projects often make timing critical. I apologise if the delay had an impact on this occasion and hope you will consider us again in the future.
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