# AVOID Docklands Prestige Residential
# AVOID DPS. THINK TWICE BEFORE TRUSTING THEM WITH YOUR TENANCY.
Where do I even begin?
My experience with DPS has been consistently appalling. The impression they have left me with is that once they have your money and a signed contract, they have very little interest in you as a tenant — until, of course, there's more money involved.
When property management repeatedly fails to maintain even basic amenities, DPS appears content to ignore correspondence rather than take responsibility, respond meaningfully or offer any support. Getting an answer, let alone a resolution, becomes a battle in itself.
**A particular word of warning regarding Konrad Tusinski.** In my experience, he disputed the terms of my legally binding tenancy agreement in an attempt to have me pay more rent than I believed I was contractually obliged to pay. When I challenged this and referred to the relevant legal position, he simply announced that he was terminating the conversation. No meaningful resolution, no accountability. I was left to seek independent legal advice and spend weeks dealing with unnecessary stress and uncertainty. What is the point of signing a legally binding tenancy agreement if the agency responsible for administering it appears unwilling to respect its terms?
And the problems don't end when your tenancy does.
Despite having paid my rent in full and on time, I continued receiving emails claiming that payments were overdue. Even after responding to clarify the situation, the emails continued. Apparently, even a completed tenancy isn't enough to bring the matter to a close.
During the move-out process, DPS agents also arranged property viewings around my availability, only to subsequently change or cancel them without informing me. There seemed to be little consideration for my time, plans or the basic courtesy of keeping me informed. Tenants are apparently expected to remain permanently available at the agency's convenience.
And finally, the deposit.
Despite having fulfilled my rental obligations, I found myself facing a dispute over alleged costs. When I requested supporting invoices, these were not provided. Instead, I was presented with claims that included £300 for removing just two nails from a wall. Yes, two nails. Thankfully, tenancy deposit protection provides an independent safeguard against deductions that tenants believe are unreasonable, but getting to that point is yet another unnecessary battle.
**The common thread throughout this entire experience has been a lack of communication, accountability and consideration for the tenant.**
From property maintenance and contractual disputes to rent records, property viewings and deposit deductions, every stage seemed to bring another problem and another fight to get a straightforward answer.
Renting a property is stressful enough without having to spend weeks defending your contractual rights and chasing an agency to do its job.
**My advice? Avoid DPS. There are plenty of letting agencies out there — don't put yourself through what I have experienced.**