2* because when the bike is working it is great and could easily be 5* but also could be 1* given the facts below!

I have had my bike for a little over 2 years and totally understand that a 2 year warranty comes with the bike, however after some very slow communication with Wattbike Customer Services they have diagnosed my bike as have a broken "strain gauge" as the cadence is still showing as correct but getting 0W on the power. They have quoted £290 to fix that (in 6 weeks) but recommend that I pay £450 to include a service with this.

For a premium level product costing almost £2500, and having only used the bike for 23hrs (ride time) I would not expect for a defect to occur so quickly on a product of this quality. And all they can say is,

"Electronic components can fail for a variety of reasons over time, even with relatively low recorded usage, and this is precisely why they are covered by a defined manufacturer’s warranty period."

Very disappointed Wattbike and I highly doubt I would be recommending you or your products for these reasons.

Amazing telephone support, rapid diagnosis of problem and rapid dispatch of spare parts.

The item that needed fixing was the seat post lever. Whilst this has been replaced it is still a very poor component of the Wattbike Atom. It doesn't grip very well, the seat post slips down when you are training causing problems and strips the coating of the seat post. This has started happening immediately after the repair.

Just had my Wattbike Atom serviced by Edward. Easy to book and Edward called to confirm time. No AI or chatbots- refreshing! New chain and batteries and overall check. Apparently my bike was very clean inside. Probably down to lack of use on my part!Time to get riding fit. Thanks for the old school personal service and the bike is as new.

After a false start the team have pulled it around with great follow up service to get the issue sorted. Well done to the customer service tem.

Good informative service from the technician when he arrived.

Excellent service. Repair required. Smooth process, fixed and returned. Good as new. Thank you.

Another (hour long) ride completed and again you are immediately prompted with the popup to login or upgrade the app and the whole ride data is lost again. This is not the first time this has happened. Nothing is intuitive. Avoid.

Got a great deal on my Wattbike and good communication on delivery time. Wattbike easy to set up and connect. It is my second Wattbike and been very pleased with both.
Good communication on Wattbike Hub+ offer and other apps

Quick delivery. Easy setup and the automated communication was easy to follow. I was setup and ready to ride in 30 minutes.

Edward had a very busy schedule and managed to fit me in.
He talked me through all the possible causes of the fault my Wattbike had , then worked through them and fixed it.
Nice person to have around. Fast and efficient.
Very good experience.

Very helpful and responsive; user-friendly and efficient. Real people to speak to, rather than chat-bots.

Edward was extremely helpful and knowledgeable. As promised on the Wattbike website, the service has improved the bike incredibly, it really is like new again. Well worth the cost of the service, highly recommended

I got off to a bit of a tricky start with the Proton Watt Bike as we couldn’t quite understand the requirements of the hub and the information we needed to input to use the bike at our level. However, after some very helpful input from their customer service team, we are loving the bike and using it to our abilities. Once customer services were able to help, we were literally up and running.
The bike itself feels great and the range of settings is really extensive so each member of the family is opting to do their own training program.

Engineered turned up in time, had all the necessary tools and parts and completed works accordingly

Did plenty of research before deciding to thank the plunge and order the Wattbike Proton for use by myself and my wife. I wanted something to help maintain cycling fitness during the poor weather whilst my wife just wanted to improve her general fitness level. After ordering the bike arrived within the allotted time and was very easy to set up. Whilst still very new we have both used it several times and are very pleased with it. I have had a few issues with the Wattbike hub disconnecting or not uploading a session but have put this down to teething issues and I’m sure I’ll sort it out. Other than this very pleased.

It ok, but long time waiting for service as they do not supply the parts for bike without booking the engineer even you know what needs to be replaced and how to do it. Month waiting for engineer to come is a bit to long.

Delighted with my bike - company were excellent to deal with

Responsive, polite and accommodating
Top class Edward!