VS Eyewear Bewertungen 370

TrustScore 2.5 von 5

2,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Sent wrong glasses, website does not specify what glasses you want. I downloaded my prescription online like I’ve done before. They automatically send you glasses for distance, I spoke to a customer s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I email Mike Demasi owner emails after 2 weeks just checking in. Mike says quote he lost track of order he does not have frame maybe another week the 1-1/2 to make lens Been 3 weeks email Mike tellin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Well-made pair of glasses and overall excellent experience! It's clear that these glasses were made with a high level of care and competency. Thank you VS Eyewear! I've had several disappointing... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Third pair of Visionaries clip-ons I have purchased. Excellent products. Came in nice plastic cases. I would like to see a larger selection of non-polarized lenses. Some screens in devices I use are w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Brillen-Großhändler
  2. Bekleidungsgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.


Kontaktinformationen

2,5

Mangelhaft

TrustScore 2.5 von 5

370 Bewertungen

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Bewertet mit 1 von 5 Sternen

I recently ordered reader safety…

I recently ordered reader safety glasses. After 2 tries I cannot read with them. I received a nasty note from them telling me they are correct and go back to the eye doctor. FUNNY MY GLASSESFROM THE EYE DOCTOR I CAN READ JUST FINE. So much so I can see to send this review.

4. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Outrageous shipping charges

Outrageous shipping charges. For example: $19.95 USPS for a pair of clip-on sunglasses.

13. August 2022
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

We appreciate your business. We don't mark up the shipping charge at all from any of the carriers and we don't charge any handling or packaging fees. The rates we charge are directly from the individual carrier. I cannot find your order, because your name is not listed with the review, but I would think that is a UPS charge going to a residential address, not a USPS charge. Email me your order number and I will look into if for you.

Bewertet mit 5 von 5 Sternen

Great Service

I ordered a pair of safety glasses from VS Eyewear. I have a complicated prescription and I ordered transition lenses. I did mess up when I originally put in my prescription and contacted them immediately and I got a response immediately. They fixed my mistake and the glasses came in exactly right.

10. Mai 2022
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Thanks again for your order - We are very pleased everything worked out well with your prescription eyewear!

Bewertet mit 1 von 5 Sternen

I ordered a pair of safety glasses from…

I ordered a pair of safety glasses from VS Eyewear on 8/21/21.. I only had them on a few minutes before taking them off putting them back the original case sending them back a week and half later. After that it’s been the round around to get my back.
I need that money back I can pay for another pair my work is willing to pay for half because of the COVID-19 pandemic. It looks like I will be filing a dispute with my credit card company tomorrow 9/2/4/21 to get my money back. I won’t won’t not waste your time or money ordering from them.
Not to mention after I used my credit card a few days later it got hacked was used all back East…hmmm!!! I live on the west coast.

23. September 2021
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

You ordered SPECIAL made prescription safety glasses that were made to your specifications and shipped in approximately one week. These glasses are made specifically for you and cannot be used for anyone else. After receiving them, your company decided you can get glasses at a different place, so you want to return these for a full refund. I offered a refund for the frame, but stated there is no refund for the lenses, since they are useless to everyone else but you. We will dispute with your credit card company any chargeback, since it is clearly marked on our web site and definitely a special purchase made specifically for you.

Also we received your returned glasses with a copy of the prescription form from your Doctor. We made the glasses to how you filled out the form, the Doctor form is completely different than what was entered when you placed the order.

Our site is secure and safe. From my Web Host: Good Afternoon Mike,
I've looked into your backend to verify that there isn't a Credit Card Saving Feature on any of your payment methods, which would be the only reason that Credit Cards could get manipulated. I've also made sure that any plugins that could be updated are updated for you. (There are a few that we need to address that don't affect this issue, but will need you to purchase to keep them up to date).

Please Note: In case of any compromise that may come from your site, you do have an active SSL which deems your site secure.

Bewertet mit 5 von 5 Sternen

10 out of 10 Order# 187871

I recently ordered a pair of prescription night driving/safety glasses from VS Eyewear. I had previously searched several other online sites. None were as user friendly as VS Eyewear or had such a large selection of glasses. This site had every option that I could look for. When I finally made my selections, input my prescription, and finalized my purchase I was informed that prescription eyewear normally ship within 10 business days. Not only did they ship within the given time frame but they were delivered before the 10th business day. What I received was an extremely high quality product. The prescription is on point. I paid a fair amount for theses glasses and from what I can see so far they are definitely worth the money. VS Eyewear most certainly has a return customer in me. Thank you for a quality product and great service!!!!

28. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Prescription goggles that work

Ordered a pair of safety goggles with prescription inserts at the start of May and received them today. I had issues with wearing goggles over my prescription glasses as I would always fog up. Goggles fit perfectly, lenses are correct which I was nervous about due to my strong prescription (+8). I haven’t had the opportunity to use them at work yet (paramedic) and we’re required to wear goggles with every patient but I have high hopes. I would like to see possibly a bit of an updated system where you are able to track your order while in production but when I reached out to inquire about my order, I heard back in moments. Roughly 19 days from ordering to receiving the goggles at my doorstep in Canada. Overall very satisfied and will be sure to order again in the future.

20. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Never again never against…

Never again never against neeeeeeeverrrrrrrrrrr

1. April 2021
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

You ordered special made prescription safety sunglasses with a dark tint. We made them up and shipped within a week. You sent the glasses back with no paper work or anything inside the box. We emailed and phoned numerous times with no response from you on what you wanted done with the glasses. Finally you responded saying you need clear lenses. I quoted you a heavily discounted price to make up your glasses and you declined. Sorry but these glasses were made exactly the way you ordered them. It is not like they are a standard item that we can just put back on the shelf, it has the special prescription lenses.

Bewertet mit 1 von 5 Sternen

Bad experience, dismissive and unkind service

I had a very bad experience with Vseyewear.
I contacted the agent that answer chat online on the official website, during a period of 3 days or so, his name is Mike. Also Have sent emails when the agent was not available for chat.
I never received reply to my emails, even if at one time on a chat he requested me to send him information through email, but he never replied.

I was requesting a service for radiation protective glasses, that he told me the first time, he can take care of it, the first time I found the price too much expensive while I was just writing that comment, I didn't even finish my sentence, and he did already wrote I am sorry and closed the chat instantaneously!
I came back to write to him 2 days later, mentioning that I am willing to go ahead and pay for the service that I needed. I was shocked that he crashed in his reply, saying no we don't offer that service for these glasses and closed the chat right away!
I felt I was disrespected, not treated with dignity. It is not like I was begging someone money.
I persisted as I was serious about making my request/purchase through the VSEYEWEAR company, I opened another chat. He eventually replied to my messages, said will send me a quote the following day. But he didn't. I contacted him on the afternoon of the following day, and wrote that I am waiting for the quote and ready to pay and ship my glasses that needed a radiation protective lens replacement. He washed in his reply, said he was busy, he didn't yet have the quote and he has to go. And again closed the chat !!! did even wait a second for my reply!
We are today 3 days later, and still no reply/no email, no thing from that agent.
Really disappointing. I would definitely not recommend such unkind and dismissive service.

22. März 2021
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

I am very sorry about the experience you had with this request and for the delay in getting you your answers. I unfortunately didn't have all the answers you needed and the price. These are special made Lead glasses that my manufacture doesn't work with. I needed and exact price from them and to see if they wanted to do the job. I didn't want you to waste your time and money and send them to us, if my manufacture didn't want to or couldn't make the lens for your frames that are discontinued. I didn't reply to all your requests, because they kept coming and I couldn't get the answer you required. I again apologize and best wishes for your future.

Bewertet mit 1 von 5 Sternen

Worst experience I've had.

Ordering glasses from here has been a nightmare. Ordered 3 pair, got 2. The 2 I got have lenses cut differently, so I can't use both. The ones I've been trying to wear make me feel like I'm seeing on 2 different planes. And the best part is it took almost 2 months to get the glasses I did get, and no communication from anyone there about delays, out of stock, nothing. Been wearing glasses for 40 years and this is by far the worst experience I've had. Bought glasses from a local optometrist with the same script and see great..... Now.

6. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible customer support amiss this…

Terrible customer support amiss this whole Covid-19 thing. no one could give a answer on when the glasses would ship out until it was past there "Can not be canceled point" of the sale. Glasses had well over a month to be delivered before i needed them and only went with this company because it appeared they could deliver... wrong!! Not only did they not show up when i need them, they did not show up at all. 2 whole months and $112USD later not only did i get shafted in having to buy a local pair, im out $112 American and never even got a refund from these crooks.

27. August 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Thanks for the order and sorry about your frustration with the order! We shipped special made prescription safety glasses in 14 days. Normally they would ship sooner, but during this stretch, our supplier was backed logged and very short handed. We shipped via the method you selected and the glasses were delivered to you on July 10th as per the tracking information. I wish we could have shipped quicker and wish the transportation went quicker.

Bewertet mit 5 von 5 Sternen

Just received my pair of RX-70PC and…

Just received my pair of RX-70PC and they are perfect. Fit great, prescription is spot on, and they shipped way faster than I thought they would as I live in Canada. Had no idea it came with such a nice hard case, cleaning cloth/bag & head strap. There was a website issue when I was ordering, I spoke with someone using the chat feature and they were very responsive and helpful. First time ordering from here and wont be the last!

1. August 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Thanks again for the order, glad you were happy with your shopping experience

Bewertet mit 5 von 5 Sternen

This is my second pair from the company…

This is my second pair from the company and I love them. Always the perfect prescription and when I needed to do an address change it was super easy. I always recommend this place to people who ask me where I get my safety glasses from.

22. Juli 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Thanks again for the order and the kind words! So glad we were able to assist you with your purchase. Also we greatly appreciate you spreading the word about our company to your friends!

Bewertet mit 5 von 5 Sternen

I had never ordered from this vendor…

I had never ordered from this vendor before. I placed my order and it shipped fast. I received the order and it was well packaged. I am pleased with my service.

24. Februar 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Thanks again for the order Kerry - glad everything was up to your expectations

Bewertet mit 5 von 5 Sternen

They fit well

They fit well. Just what I was looking for. It's also nice that they come with a case.

21. Februar 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Perfect - glad they fit your glasses well!

Bewertet mit 5 von 5 Sternen

Good review

The Items I received were of good quality, received timely, and as described in the VS Eyewear online catalog.

21. Februar 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Thanks again for the orders - hope those night driving glasses assist your travels.

Bewertet mit 5 von 5 Sternen

Easy to shop on website and great…

Easy to shop on website and great personal rep when I called in to comfirm order. Also, everything came quickly.

20. Februar 2020
Bewertung ohne vorherige Einladung
VS Eyewear-Logo

Antwort von VS Eyewear

Glad all went well with your shopping experience and thanks again for the order!

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