Where do I start! We have tried to have our hire car replaced and have been given 3 collection and replacement dates, but on each occasion no-one has turned up. We have called and asked for an expla... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just had a Suzuki Swift courtesy car dropped off by Jeff and Roger. Both of them were extremely professional and helpful. They also did us a huge favour by dropping the car off on Thursday (...after o... Mehr ansehen
Had a courtesy car delivered as cover while mine was repaired following an accident. Vmobility arrived when they said they would and the car was an equivalent size to mine. Ben who delivered the car w... Mehr ansehen
This review is solely for the fleet driver of my hire vehicle - he honestly gave a first class handover and collection from start to finish. Polite, friendly, informative and just simply a caring gent... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.
Kontaktinformationen
2010 The Crescent, Solihull Parkway, Birmingham Business Park, B37 7YS, Birmingham, Vereinigtes Königreich
- 0121 289 2689
- info@vmobilitygroup.com
- vmobilitygroup.com
4,4
Hervorragend
204 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Nasir was extremely helpful
Nasir was extremely helpful. I really appreciate his support.
10. Juni 2025
Bewertung ohne vorherige Einladung
Excellent service
Excellent service as usual, highly recommend. Seamless process from start to finish!
7. Juni 2025
Bewertung ohne vorherige Einladung
Hassle free and friendly
I had Nasir assisting me and he couldn’t be more helpful. Efficient service , happy to help and all round great experience. Highly recommend this company.
5. Juni 2025
Bewertung ohne vorherige Einladung
Vmobility has helped me source a van…
Vmobility has helped me source a van last minute on two occasions.
Their call handlers have been very good and work quickly to get an appropriate vehicle dropped to the door without any fuss.
Recommend.
4. Juni 2025
Bewertung ohne vorherige Einladung
Great service whilst vehicle in for…
Great service whilst vehicle in for repair, good & regular communication throughout.
19. Mai 2025
Bewertung ohne vorherige Einladung
I had an issue with my hire car
I had an issue with my hire car , which he alerted me to and also got back to me in a swift manor. We managed to resolve the issue. Great communication skills ...
Well done Muhammed 👏
26. April 2025
Bewertung ohne vorherige Einladung
Superbly helpful service in arranging a…
Superbly helpful service in arranging a vehicle for me and made the whole process really easy. Staff are great to deal with and very friendly and helpful.
I would highly recommend and suggest anyone in need of a vehicle use them, Libby was really good on the phone.
17. April 2025
Bewertung ohne vorherige Einladung
5 days without a vehicle
5 days without a vehicle, the company are unprofessional and terrible at communicating.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von vMobility Group
Dear Adam,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
We have examined your file and can see that we were waiting to confirm your insurance and booking information which delayed delivery of your vehicle. As a business it is essential that we are able to confirm all information before the vehicle is provided.
Please feel free to reach out to us at 0121 289 2689 or email us at info@vmobilitygroup.com at your earliest convenience to discuss your concerns.
We look forward to hearing from you.
Special thanks to Aidan for making me…
Special thanks to Aidan for making me feel comfortable and explaining everything clearly. A very positive and helpful experience. Defo recommend.
10. April 2025
Bewertung ohne vorherige Einladung
Great Customers service
Great Customers service, answered all my questions and I will be quick to recommend to others.
9. April 2025
Bewertung ohne vorherige Einladung
Great service
Thank you for your help with providing a replacement. Mohammed was excellent.
31. März 2025
Bewertung ohne vorherige Einladung
Professional service
Aidan delt with my replacement car efficiently. He kept me informed from start to finish. Thank you Aidan!
7. April 2025
Bewertung ohne vorherige Einladung
Fantastic service
Aidan was extremely helpful and knowledgeable while dealing with my hire car. He explained every step and made sure I understood the entire process. A pleasure to deal with. Thank you.
4. April 2025
Bewertung ohne vorherige Einladung
Bad experience continues
Bad experience continues. They wouldn't reply to you emails. Not take any actions, resulting in confusion and delays.
Extremely unprofessional. My emails are still unanswered
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von vMobility Group
Dear Pradeep,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
We have attempted to contact you today at the phone number we have on file, but unfortunately, we were unable to reach you. We’d really appreciate the opportunity to understand what went wrong and work towards a resolution.
Please feel free to reach out to us at 0121 289 2689 or email us at info@vmobilitygroup.com at your earliest convenience. Your satisfaction is important to us, and we’d love the chance to make things right.
We look forward to hearing from you.
A Fantastic Experience from start to finish
Fantastic service from start to finish. Great replacement car delivered in exceptional time. Would defiantly use your service again and recommend to others. 5*
28. März 2025
Bewertung ohne vorherige Einladung
Really helpful
Really helpful, arranged for a replacement car to be delivered a few hours after speaking with Mo.
25. März 2025
Bewertung ohne vorherige Einladung
Helpful
Georgia was really helpful , fast turn around time and answered all my questions
28. Februar 2025
Bewertung ohne vorherige Einladung
The service was easy to use from start…
The service was easy to use from start to finish. The communication was excellent. Within 4 hours i had a brand New Volkswagen Golf delivered to me. Would highly recommend this company and the staff are super friendly and professional.
10. Februar 2025
Bewertung ohne vorherige Einladung
Great service
Great service, I was directed to vMobility after enterprise were unable to deliver me a large SUV the same day. I dealt with Megan who arranged for a vehicle to be delivered between 4 & 6pm. After a somewhat frustrating experience following my accident, I'm finally in a car which can fit my family.
20. Februar 2025
Bewertung ohne vorherige Einladung
Great service
Great service, best company iv used for hire, very user friendly and friendly staff, will definitely be using them again.
19. Februar 2025
Bewertung ohne vorherige Einladung
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