I decided to return the shoes I ordered and the team was very helpful with my request. They responded to every email quickly so I was able to complete the steps needed to return the package to them.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material,... Mehr ansehen
Unternehmen hat geantwortet
Poor quality goods. Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at ch... Mehr ansehen
Unternehmen hat geantwortet
Be careful before you buy products from this company. If you want to return a product, you must pay the shipping cost to China (even if the product has not been removed from its original packa... Mehr ansehen
Unternehmen hat geantwortet
2,2
Mangelhaft
24 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Trying to return merch to this company is an ordeal. The shoes were sent back to me and now I don’t know how to return them. Awful company!,
I decided to return the shoes I ordered and the team was very helpful with my request. They responded to every email quickly so I was able to complete the steps needed to return the package to them.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Lisa,
Thank you for taking the time to share your experience. We’re very pleased to hear that our team was able to assist you promptly throughout the return process and that you received quick responses to your emails.
We appreciate your feedback and are glad we could help make the necessary return steps clear and straightforward. We’ll continue working to provide helpful and responsive support whenever it’s needed.
If there’s anything else we can assist you with, we’re always available and happy to help at info@vivano-london.uk.
Kind regards,
The Vivano London Team
Wanted a return label for items that…
Wanted a return label for items that were not as described and very poor quality. No response to emails and phone disconnected.
Do no use this company!!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Betty,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations, particularly regarding the quality of the items and the difficulty you experienced when trying to contact us for a return label.
We take your concerns seriously and will look into this matter to understand what happened and ensure it is addressed. We sincerely apologize for the frustration this has caused.
If you still need assistance with your return, please contact us directly at info@vivano-london.uk. Our team will be happy to assist you and work toward a resolution.
Kind regards,
The Vivano London Team
Avoid this fake company
Avoid this fake company. No contact and didn’t receive my products so raised a dispute with my bank. Shocking
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Salvatore,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been not to receive your order or be able to get in touch with us.
We take your concerns seriously and will investigate what happened to better understand the situation and address any issues. Your feedback is important to us and helps us improve our service.
If you still need assistance or would like us to look into your case directly, please don't hesitate to contact us at info@vivano-london.uk. We'll be happy to help.
Kind regards,
The Vivano London Team
No response from Vivano
Ordered some ballet flats and looking to return. Sent an email on 9th June requesting a return label and I haven’t heard anything yet. It’s been 10 days! It’s a lot of money I’m looking to refund as I ordered multiple colours and sizes.
I wouldn’t trust to buy from Vivano again if I cannot get in touch with the customer service team. If they even have one
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Niyati,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to wait for a response, especially when you're trying to arrange a return for a significant order.
We take your concerns seriously and will look into what happened with your return request to understand why you did not receive a reply. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Please don't hesitate to contact us directly at info@vivano-london.uk if you still need assistance with your return. We'll be happy to help you and ensure your request is handled as quickly as possible.
Kind regards,
The Vivano London Team
Ordered a henley shirt
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material, there is no label in it to confim fabric or how to wash. Best guess is this has come direct from China.....very poor quality, awaiting response to my complaint/request to return
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear James,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your henley shirt did not meet your expectations, both in terms of the delivery time and the product quality. We understand how disappointing it is when an item differs from what you expected.
We take your concerns seriously and are looking into the issues you've raised regarding the fabric, the shirt's construction, and the missing care label. We also understand that you're awaiting a response to your return request, and we're working to ensure this is handled as quickly as possible.
If you need any further assistance or would like to follow up on your case, please don't hesitate to contact us at info@vivano-london.uk. Our team will be happy to help.
Kind regards,
The Vivano London Team
Pathetic return policy
Take note: do not order unless you know for sure that the item will fit -- if you have to return it, ALL THE RETURN COST IS ON YOU -- the coat I ordered doesn't fit, but the cost of returning it to CHINA (not London, UK) is the same as the cost of the coat, so I'm basically out the money I paid.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Darlene,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the sizing and the return process — we understand how frustrating this situation must be.
We take your concerns seriously and will review this matter internally, especially regarding return costs and clarity of our policies. Your feedback is important and helps us identify where improvements are needed.
Please don’t hesitate to reach out to us directly so we can look into your specific case and see how we can assist you further. You can contact us at info@vivano-london.uk
, and our team will be happy to help.
Best regards,
The Vivano London Team
Avoid Avoid!!
You need to avoid ordering from this company at all costs! The boots I thought I ordered looked great quality on the images…then when they arrived a month later (from China!!!) they were so plastic, smelt synthetic, did not represent the original image at all and when I requested a refund they required postage back to China (at customer’s expense) but offered a ‘goodwill’ refund of 15% if I didn’t want to ship back to China - evidence that this company so knows what they are doing - such a shame that there is this unauthentic behavior in the world these days…
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Sonya,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to receive an item that did not match what you anticipated, especially after waiting for delivery.
Please know that we take concerns like yours very seriously. We are reviewing the situation internally, including the product quality and the return process you described, to ensure everything aligns with our standards and policies. Your comments are important to us and help us improve.
We would really appreciate the opportunity to look into your specific case further and assist you directly. Please feel free to contact us at info@vivano-london.uk
, and our support team will be happy to help.
Kind regards,
The Vivano Team
I would put zero if it would let me
I would put zero if it would let me . Two months for order to arrive only to find it was shoes that were two sizes too small and not what I ordered . Constant emails and no responses . And phone number not in use Do not buy from this company ever ever
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Miss P,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve faced with your order, especially regarding the long delivery time, receiving the wrong item and size, and the difficulty reaching us. We completely understand how disappointing this must have been.
Please be assured that we take your feedback very seriously. We will look into this matter internally to understand what went wrong and to prevent this from happening again. This is certainly not the experience we want for our customers.
We would really appreciate the opportunity to resolve this for you. Please contact us directly at info@vivano-london.uk
, and include your order details so we can assist you as quickly as possible.
We’re here to help and look forward to making this right.
Best regards,
The Vivano UK Team
Ordered 4 winter hats on2 feb no…
Ordered 4 winter hats on2 feb no delivery by 12. Feb no communication after emails from me—— don’t buy anything here
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Mr. McArthur,
Thank you for your feedback and for bringing this to our attention. We’re truly sorry to hear that you have not yet received your order and that you experienced a lack of communication after reaching out to us. We understand how frustrating this must be.
Please rest assured that we take this matter seriously and will be looking into your order and the communication issue as a priority to understand what went wrong and ensure it is resolved as quickly as possible.
Your satisfaction is very important to us, and we would appreciate the opportunity to make this right. Please contact us directly at info@vivano-london.uk, and our support team will be happy to assist you further and provide an update on your order.
Kind regards,
The Vivano UK Team
Misleading “London” branding, returns sent to China
Poor quality goods. Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at checkout.
When I requested a return for size, I was met with delays, requests for photos, and then offered a partial refund to avoid returning the item.
Had the true return location been made clear upfront, I would not have purchased. Not transparent. Would not recommend.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Clint,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations were not met and that you felt misled regarding our branding and return process.
We understand how frustrating it must have been to discover the return location after your purchase, as well as to experience delays and additional requests during your return inquiry. That is certainly not the experience we aim to provide. We take your feedback about transparency and communication very seriously and will be reviewing this matter internally to ensure our policies and processes are clearly communicated and handled appropriately.
Our intention is always to offer fair and supportive solutions, and we regret that this was not how your situation felt. Your comments are valuable and help us improve.
If you would be willing to share further details, we would appreciate the opportunity to look into your case more closely. Please feel free to contact us directly at info@vivano-london.uk
, and we’ll be happy to assist you further.
Kind regards,
The Vivano Team
A scam
After Vivano replied to this review offering further help due to my unhappiness with my order I contacted them again and they told me I’d waited too long for them to help and they are unwilling to help in any way. So their reply to this review was just another example of their deceptive business practices. Once again do not order from this company.
Do not order from this company it is a scam. I ordered leather boots that had been supposedly reduced from over £100 to around £50. They sent the cheapest pair of boots obviously straight from China and the wrong size. I could have bought similar boots from Temu for around £10. When I asked to send them back they offered a 15% refund or I could send them back to China.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Sean,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to receive an item that didn’t meet your expectations, especially regarding quality, sizing, and the return process.
We take concerns like yours very seriously. What you’ve described is not the experience we aim to provide, and we will look into this matter further to review what went wrong and how it was handled. Your feedback helps us identify areas that need improvement.
If you’re still in need of assistance or would like us to review your case in more detail, please don’t hesitate to contact our support team directly at info@vivano-london.uk
. We’re available and happy to help.
Kind regards,
The Vivano Team
Honestly this gave me confidence i…
Honestly this gave me confidence i didn’t know i needed. stepped outside and felt weirdly comfortable the whole day
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Hi Dotty,
Thank you so much for sharing this lovely feedback. We’re really happy to hear that our product gave you a boost of confidence and helped you feel comfortable throughout the day — that truly means a lot to us.
Your experience has been noted, and it’s great to know that it made a positive difference for you. If you ever have any questions or need support, we’re always here and happy to help.
You can reach us anytime at info@vivano-london.uk
.
Warm regards,
The Vivano Team
Awful company!!!
If I could put no stars I would!I ordered a coat that was very delayed and wasn't delivered in the time frame. The company apologised for this and admitted their wrong doing. I had to purchase a coat from another company and therefore required to send the vivano one back. I have had to pay nearly £30 to send back and have been told I won't get the return fee back!!this company are awful and are very unreliable
Update: they have refused to answer questions that trading standards have gave me and have stopped responding to emails!DO NOT USE THIS COMPANY
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Lynne,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the delay with your coat and the frustration this situation has caused, especially as it led you to purchase an alternative and then incur return shipping costs. We understand how disappointing this must have been.
We take your feedback seriously and will review what happened in your case, including the delivery delay and the return process, to see where improvements can be made. Your comments are important to us and help us improve our service going forward.
If you would like us to look into this further or provide any additional details, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always available and happy to help.
Kind regards,
The Vivano Team
Wrong size boots.
I ordered boots size 9 and got size 7. When I requested an exchange I was offered a 50% discount on my next order instead. Eventually they told me it was my fault because they sent the size I ordered. This was not true and I was able to evidence this. I still do not know how this little saga will end. PS I saw this in another review: 'To be fair the customer services person named Sophie was always polite during the vast email exchange that took place from start to finish' I think Sophie is an AI assistant. She dealt with my complaint too. lol!
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Tony,
Thank you for taking the time to share your experience and for explaining the situation in such detail. We’re truly sorry for the frustration caused by receiving the wrong boot size and for how the exchange process unfolded. We understand how disappointing and tiring this must have been, especially when you had to go back and forth to clarify what happened.
We appreciate you also mentioning your interaction with Sophie. To clarify, Sophie is indeed a member of our customer support team, and we’re glad to hear she remained polite and respectful throughout your correspondence. Even with careful handling, mistakes can unfortunately happen, and this is something we take seriously. We are reviewing the case internally to better understand where the process went wrong and how we can prevent similar situations in the future.
Thank you again for your feedback — it helps us improve. If you would like to follow up or need further assistance, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano Team
Be careful before you buy products from…
Be careful before you buy products from this company. If you want to return a product, you must pay the shipping cost to China (even if the product has not been removed from its original packaging):
Room 304, Unit 2, Building 9, Phase 2
Jinxiu Jiangnan, Minzhi, Longhua District
Shenzhen, Guangdong, China
Postal code: 518000
I will not buy products from this company again, and certainly don't recommend it.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Kareem,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with our return process was disappointing and that it led to frustration. We understand your concerns regarding return shipping costs and destination, and we appreciate you bringing this to our attention.
Please know that we take feedback like yours seriously and will review how this information is communicated to ensure it’s as clear and transparent as possible for our customers. Your comments help us identify areas where we can improve.
If you would like us to look into your specific case or if you have any further questions, we’re always available and happy to help. You can contact our support team directly at info@vivano-london.uk
, and we’ll do our best to assist you.
Kind regards,
The Vivano-London Team
Not impressed!
I received the boots on Saturday. It's huge. I was sent a size 40 (UK 7). I am actually a size 37 (UK 4). The issue is I want to exchange it for a 37. So far, I am not impressed as I have messaged them 4 times and I haven't received a response from this company. I even tried contacting through the number they provided. They advertised the boots as leather, but these are not leather boots. I do like the color of the boots and just to save my purchase thought maybe I could exchange it. I agree with the other reviews. This company has shown its not to be trusted.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Chris,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the size issue with your boots, the delay in our responses, and the concerns you’ve raised regarding the material. We understand how frustrating this must be, especially when you were hoping for a simple exchange.
Please accept our apologies for the lack of communication so far — this is not the level of service we aim to provide. We are looking into your case and the messages you’ve sent so we can understand what went wrong and make sure this is addressed properly. Your feedback about the product description is also taken seriously and will be reviewed.
We would really like the opportunity to help resolve this for you. Our support team is available and happy to assist you directly via info@vivano-london.uk
, where we can look into an exchange and any other concerns you may have.
Kind regards,
The Vivano Team
Be warned!
Dreadful company please avoid like the plague! The goods come from china and are extremely inferior to the ones advertised. Delivery took ages and then the item was so disappointing when it finally arrived.
To top it all I was sent the wrong size but was glad that I had grounds for a full refund. Even with photographic proof, they tried to claim that I had been sent the size I’d ordered (untrue), and offered me only a 15% refund! Naturally, I didn’t accept this and threatened legal at which point I received my full refund - incidentally they told me to keep the footwear as I’d insisted on pre-paid return slip. To be fair the customer services person named Sophie was always polite during the vast email exchange that took place from start to finish, but this company is not what it seems - wish I’d have checked the reviews on here BEFORE I ordered from them - lessons learned…. Please do beware!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Jackie,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the disappointment and frustration you experienced with your order, from the delivery time and product quality to receiving the incorrect size. We understand how upsetting this must have been and appreciate you explaining the situation so clearly.
We take your comments seriously and have reviewed the case to ensure that the matter has been properly resolved. We’re glad that the refund was ultimately processed and appreciate your acknowledgment of our colleague’s polite communication during the correspondence. Your feedback helps us identify where improvements are needed, and we are looking into this to prevent similar situations in the future.
If you have any further questions or would like to discuss this in more detail, please don’t hesitate to contact us. We’re always available and happy to help via info@vivano-london.uk
.
Kind regards,
The Vivano Team
Excellent
Excellent, had an issue with delivery which the team sorted promptly and efficiently.
Great service. Thanks
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Terry,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that, despite the delivery issue, our team was able to resolve everything promptly and efficiently. Providing reliable and responsive service is very important to us, so your kind words mean a lot.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always happy to help. You can contact us directly at info@vivano-london.uk
.
Best regards,
The Vivano Team
Delivery times several days late.
I ordered a hat for a Christmas present on 9/12/25. The estimated delivery time was up to ten days so should have arrived on the 19/12/25. It arrived on the 27/12/25 so I could not give it to my partner on Christmas Day.
I read other reviews where the delivery time was late but they had five more days to deliver it by Christmas Day after their delivery date.
I complained to Vivano and all they could do was apologise. That is not good enough- I want an explanation.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Ian,
Thank you for taking the time to share your experience with us. We’re very sorry to hear that your order arrived later than expected and that this affected your Christmas plans — we completely understand how disappointing that must have been, especially when the item was intended as a gift.
We appreciate you raising this and we want to clarify the situation. As outlined in our shipping policy, delivery times are estimates and can occasionally be affected by external factors, particularly during peak periods such as the Christmas season. You can find the full details here:
https://vivano-london.uk/policies/shipping-policy
That said, we understand that this does not change the inconvenience you experienced. We have taken your feedback seriously and are reviewing how delivery expectations are communicated so we can be clearer and avoid similar situations in the future.
If you would like us to look into your specific order in more detail or if you need further clarification, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano Team
The scarf I ordered is beautiful
The scarf I ordered is beautiful. Soft, warm and with a delicate side pattern. My problem is with the length of time delivery took. The website is not clear on how long it takes packages to arrive. I had to go out and buy another present as scarf did not arrive on time for a birthday. It just made it for Xmas.
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vivano London
Dear Mary,
Thank you for taking the time to share your feedback with us. We’re really happy to hear that you loved the scarf itself and found it soft, warm, and beautifully detailed.
At the same time, we’re sorry to hear about the delivery timing and the inconvenience it caused, especially as it was meant to be a birthday gift. We completely understand how disappointing that can be. We appreciate you pointing this out, and we’d like to clarify that our estimated shipping times are outlined in our shipping policy here:
https://vivano-london.uk/policies/shipping-policy
That said, your feedback is very valuable, and we will continue reviewing how clearly this information is communicated on our website so expectations are set as transparently as possible.
If you have any further questions or would like us to look into your order in more detail, please don’t hesitate to contact us at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano-London Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.