My order was delivered really quickly. There were some items out of stock and one item that hadn't been included, but Viva were so apologetic and resolved the issues really quickly and very profession... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very helpful response to my question about what I needed in terms of instruments. It took a week or so to arrive and when it did - a pair of nail clippers - they were clearly excellent quality. Th... Mehr ansehen
Cuticle scissors arrived quickly, very well packaged. They look smart, feel weighty and solid, and are seriously sharp. Overall the quality seems excellent. Previous scissors from other suppliers have... Mehr ansehen
You may recall that I wrote you a review in September 2025 (Duncan Paterson), having purchased a Toenail Clipper VP107 that I was ABSOLUTELY DELIGHTED with, in MANY RESPECTS.. (See Review). WELL, I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Viva Instruments is a trusted manufacturer and supplier of premium chiropody/podiatry tools, manicure/pedicure instruments, and professional hair shears. Designed for clinicians, salons, and stylists, our products combine precision craftsmanship, durability, and ergonomic comfort—all at competitive prices. Experience the Viva difference: quality you can trust, delivered reliably.
Kontaktinformationen
Unit 18 - 26 Greenhill House, Greenhill Crescent , WD18 8JA, Watford, Vereinigtes Königreich
- 020 3488 0546
- info@vivainstruments.co.uk
- vivainstruments.co.uk
4,7
Hervorragend
315 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Found toe clippers awkward to use.
Found toe clippers awkward to use.
The cutting point seam to fst and slides off the toe nail when you try to cut.
Not impressed bad bye cannot use
27. September 2025
Antwort von vivainstruments.co.uk
Dear Ann,
Thank you for taking the time to share your feedback, we’re really sorry to hear that you found the toe clippers awkward to use. We completely understand how frustrating that must be.
We’ve sent you an email so we can resolve this for you quickly.
We look forward to getting this sorted for you soon.
Thank you
Viav Instruments
Excellent quality and smooth experience
I bought a nail clipper from Viva Instruments and couldn’t be happier with it. The quality is outstanding — sharp, precise, and easy to use. Delivery was fast, and the packaging was neat and professional. It feels like a premium product at a great price. Highly recommend Viva Instruments for anyone looking for reliable tools!
23. Oktober 2025
Great products with first class service.
First pair of toe nail clippers were unsatisfactory.
Viva Instruments customer service was second to none by replacing with more suitable clippers within the week.
23. September 2025
Really nice quality very please and…
Really nice quality very please and fast delivery
22. September 2025
Good quality products
Good quality products, prompt dispatch and good value. Happy to recommend.
19. September 2025
Very good customer service
I purchased a piece of equipment that was faulty. The company replaced the item promptly and courteously, with the identical model that worked perfectly.
11. September 2025
Bewertung ohne vorherige Einladung
Scratched, tarnished and not in a new condition
Viva Instruments had very good reviews and I was looking forward to receiving my thinning scissors. I was so disappointed when they arrived. They were scratched, tarnished and the cutting blade was distorted so that the bite was not complete along the full length of the blades. Hardly a precision instrument and I do not believe the scissors were in a new condition. Upon raising this with Viva they immediately refunded the full price paid, which I appreciated, however this does not detract from the disappointment I experienced in both the scissors themselves and the Company who were clearly happy to send them out in that condition. I will never use Viva Instruments again
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von vivainstruments.co.uk
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry that the scissors you received did not meet your expectations. As soon as you contacted us, we immediately issued a full refund within minutes and did not ask you to return the item, as we wanted to resolve the matter as quickly and fairly as possible.
As we mentioned in our email, we only had one pair of that particular item left in stock, so unfortunately, we were unable to offer you a replacement. We understand your disappointment, but we hope it’s clear that we acted promptly and in good faith to make things right.
We are very proud of our reputation and the many positive reviews we’ve received, and we regret that your experience did not reflect the standard we strive for. Your feedback is important to us, and we will continue to improve to ensure this does not happen again.
Kind regards,
The Viva Instruments Team
All good but not used them yet
All good but not used them yet, let you know more after a month or two.
23. August 2025
Scissors look good and sharp
5. August 2025
Bewertung ohne vorherige Einladung
I am a old man and could use the web…
I am a old man and could use the web sight with ease
24. Juli 2025
Antwort von vivainstruments.co.uk
Dear David,
Thank you for your kind review! We’re so glad you’re happy with the quality, price, and delivery of your order. Providing great products and service is our top priority, and we truly appreciate your feedback. Hope to serve you again soon!
Thank you,
Viva Instruments
Antwort von vivainstruments.co.uk
Dear James,
Thank you for your positive feedback! We’re thrilled to hear you were satisfied with our efficiency, service, and product quality. Your satisfaction is our motivation, and we look forward to serving you again soon!
Thank you,
Viva Instruments
Shop states it was delivered but not…
Shop states it was delivered but not the case.
I have 3 security cameras covering the front of the house and can verify no delivery. Also checked mailbox and nothing there either.
Update: Viva Instruments acknowledge shipment still in transit and advise that delivery should occur this week. Time will tell.
20. Juli 2025
Antwort von vivainstruments.co.uk
Dear John,
Thank you for bringing this to our attention. We can confirm that your order was dispatched on time, and once it’s out for delivery, it’s handled by the courier. However, we’re very sorry to hear that you haven’t received your items despite the shop’s confirmation of delivery.
We take this matter seriously and have already begun investigating the issue with the courier. Our team will reach out to you directly via email to gather further details and work toward resolving this as quickly as possible.
In the meantime, we appreciate your vigilance in checking your security cameras and mailbox. Your cooperation will help us get to the bottom of this. Please rest assured, we’re committed to ensuring you receive your order or a suitable resolution.
Thank you for your patience, and we’ll be in touch soon.
Viva Instruments
Seamless transaction.
28. Juni 2025
Antwort von vivainstruments.co.uk
Dear Patrick,
Thank you for your review! We’re delighted to hear your experience was seamless—that’s exactly what we strive for. We appreciate your trust and look forward to serving you again!
Thank you,
Viva Instruments
Pleasantly surprised with value and quality
After disappointment with another supplier, I wanted to try somewhere new. I found Viva online, was impressed by the range, and ordered 2 sets of clippers as a trial. They arrived in very quick time, were excellent quality, and much better than more expensive clippers I had been using. I would definitely recommend based on this purchase alone.
20. Juni 2025
Antwort von vivainstruments.co.uk
Dear Pamela,
Thank you for taking the time to share your experience! We’re so glad you gave us a try and were impressed with the quality and speed of your order—especially after previous disappointments. It means a lot to hear that our clippers outperformed even more expensive options, and we truly appreciate your recommendation. Looking forward to serving you again soon!
Thank you,
Viva Instruments
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.