We have just started our contract with Virtual Landline. The onboarding has been really slick and Kieran has been really helpful, friendly and knowledgeable. The whole system seems cost effective, sim... Mehr ansehen
Unternehmen hat geantwortet
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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Kieran was very helpful in getting our new multi-user platform setup and us onboarded. He took the time to run through all the settings in detail, checking everything works as it should and showi... Mehr ansehen
Unternehmen hat geantwortet
had a great experience with Virtual Landline and especially Kieran, who was professional, responsive, and very helpful throughout the process. Everything was handled smoothly from start to fi... Mehr ansehen
Unternehmen hat geantwortet
I have been a customer of Virtual Landline for over 7 years now and they have been amazing. Service has been spot on and whenever I needed to contact customer service they have been amazing. I recentl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- Telekommunikationsunternehmen
- Telekommunikationsausrüster
- Telefongesellschaft
Vom Unternehmen geschrieben
Virtual Landline is a cloud-based UK (01/02/033/0800) telephone number that allows you to decide where to answer your incoming calls: On a free app, On your mobile, On another landline, On your PC or Mac. We offer local, national or freephone numbers so if you are looking for a landline number for the town you live in or our more popular 0207/0208/0203 and 0330 numbers we have a wide range to select from. Starting at only £4.50 per month for single users and £6.95 per month for multiusers, you get a new phone line that gives you all the flexibility you need at half the cost of a new BT line. There is even a free voicemail to email service to ensure you never miss a call. Your billed monthly so can cancel at any time which also makes Virtual Landline ideal for one off marketing projects or promotions where you want a number associated but don't want a fixed contract which lasts longer then the project.
Kontaktinformationen
Unit 6 Glenmore Business Park, BH16 6NL, Poole, Vereinigtes Königreich
- 0203 488 0088
- support@virtuallandline.co.uk
- virtuallandline.co.uk
4,6
Hervorragend
556 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Kieran Norris was great going through…
Kieran Norris was great going through the system and onboarding. Really clear and helpful
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Jo,
Thank you for taking the time to leave your review. We’re delighted to hear that Kieran provided a clear and helpful onboarding experience and guided you through the system effectively.
We’ll be sure to pass your kind feedback on to him. If you need any further assistance as you continue using the service, our team is always happy to help.
Thanks again for choosing Virtual Landline!
Kind Regards
The VL Team
Daniel was a great help quick…
Daniel was a great help quick communication through email and now im all set to recieve my calls
Thanks daniel i appreciate it
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Charlotte,
Thank you for your great review! We’re really pleased to hear that Daniel was able to help you quickly and get everything set up so you’re ready to receive your calls. Clear communication and smooth onboarding are exactly what we aim for, so it’s wonderful to know you had a positive experience.
If you ever need anything else, our team is always here to help.
Thanks again for choosing Virtual Landline!
Kind Regards
The VL Team
had a great experience with Virtual…
had a great experience with Virtual Landline and especially Kieran, who was professional, responsive, and very helpful throughout the process.
Everything was handled smoothly from start to finish, and any questions I had were answered quickly and clearly.
The service itself has been reliable and easy to set up, which made the whole experience even better.
It’s clear they value their customers and take pride in delivering a high standard of service.
I wouldn’t hesitate to recommend Virtual Landline to anyone looking for a dependable and efficient solution.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Hifzul,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that you had a great experience and that everything was handled smoothly from start to finish.
It’s especially wonderful to see your feedback about Kieran. His professionalism, responsiveness, and commitment to making the process clear and straightforward really reflect the high standards we aim to deliver, and we’ll be sure to pass your comments on to him.
We’re also pleased to hear that you’ve found the service reliable and easy to set up. Knowing that our customers feel supported and confident using the platform means a great deal to us.
Thank you again for your recommendation, it’s truly appreciated. If you ever need anything in the future, our team is always here to help.
Kind Regards
The VL Team
Happy onboarding!
We have just started our contract with Virtual Landline. The onboarding has been really slick and Kieran has been really helpful, friendly and knowledgeable. The whole system seems cost effective, simple but with so many features that will be useful for large and small businesses. So far so good, thank you!
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Sophie,
Thank you for taking the time to share your feedback! We’re delighted to hear that your onboarding experience has been smooth and that you’ve found the system both cost‑effective and feature‑rich.
It’s especially great to hear your kind comments about Kieran. His friendly, knowledgeable approach and commitment to making onboarding straightforward really reflect the standards we aim to deliver, and we’ll be sure to pass your feedback on to him.
We’re pleased to have you on board and look forward to supporting your business as you continue to explore and benefit from the platform.
Thank you again for choosing Virtual Landline, we’re glad to have you with us.
Kind Regards
The VL Team
perfect service
extremely helpful on the phone, and very slick transfer of landline number to my mobile
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Richard,
Thank you for your great review! We're really pleased to hear that you found our phone support extremely helpful and that the transfer of your landline number to your mobile went smoothly. Delivering a seamless setup experience is something we take pride in, so it’s wonderful to know everything worked as expected.
If you ever need any further help or have questions down the line, our team is always here to assist.
Thanks again for choosing Virtual Landline!
Kind Regards
The VL Team
Great onboarding experience with Kieran
Just had an onboarding session. Kieran was very clear about what we needed to do and how the system works. I feel completely confident that we can use it as demonstrated.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Nigel,
Thank you for sharing your feedback! We’re delighted to hear that your onboarding session went smoothly and that Kieran was able to clearly guide you through the setup and how everything works. Feeling confident with the system from day one is exactly what we aim for, so it’s great to know the session delivered just that.
If you have any questions as you get started, our team is always here and happy to help.
Thanks again for choosing Virtual Landline!
Kind Regards
The VL Team
Kieran was fantastic in explaining the…
Kieran was fantastic in explaining the system. It's intuitive and works well. Thankyou!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Alex,
Thank you for your lovely review! We're so pleased to hear that Kieran was able to clearly explain the system and that you’ve found it intuitive and easy to use. That’s exactly the experience we aim to deliver.
If you need any further help as you get started, our team is always here to support you.
Thank you for choosing Virtual Landline!
Kind Regards
The VL Team
A good company to deal with
A good company to deal with. I had the virtual landline set up for my new business - very easy to do, and the customer services are responsive too.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear A Cousins,
Thank you for your great review! We're delighted to hear that setting up your Virtual Landline for your new business was quick and easy. Providing a smooth onboarding experience is something we really focus on, so it’s wonderful to know it worked well for you.
We’re also pleased that you’ve found our customer service team responsive — they’re always here to help with anything you need as your business grows.
Thanks again for choosing Virtual Landline, and we wish you every success with your new venture!
Kind Regards
The VL Team
Amazing Service From The Start!!!
I have been a customer of Virtual Landline for over 7 years now and they have been amazing. Service has been spot on and whenever I needed to contact customer service they have been amazing. I recently had some business changes and I need to update the phone system, Kieran from the Multi User team had been amazing and talked me through all the options and helped set up everything for me. Thank you for your amazing support.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear JMA Creative Solutions,
Thank you so much for taking the time to leave such a fantastic review and for being a valued Virtual Landline customer for over 7 years. We truly appreciate your continued trust and support.
We’re delighted to hear that our service has consistently met your expectations and that our customer service team has been able to assist whenever needed. It’s also wonderful to hear that Kieran from our Multi User team was able to guide you through your recent system update and ensure everything was set up smoothly. We’ll be sure to pass your kind words on to him.
Supporting your business as it grows and evolves is hugely important to us, and we’re always here if you ever need further help or have any questions.
Thank you again for your loyalty and your kind feedback, it means a great deal to the whole team.
Kind Regards
The VL Team
Kieran was very helpful with our multi user platform
Kieran was very helpful in getting our new multi-user platform setup and us onboarded.
He took the time to run through all the settings in detail, checking everything works as it should and showing us where to make changes.
Having been a Virtual Landline single user for a few years now, the upgrade will enable us to have a lot more functionality as the business demands grow.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Alan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Kieran was able to support you through the setup of your new multi‑user platform and ensure everything was configured exactly as needed. He always aims to provide clear guidance and a smooth onboarding process, so it’s great to know his walkthrough of the settings and features was helpful.
We’re also really pleased that, after using our Single User service for several years, the upgrade to a multi‑user setup will give your business the additional functionality it needs as you continue to grow. Supporting that growth with flexible, reliable tools is exactly what we’re here for.
If you ever have any questions or need further assistance, our team is always happy to help.
Thanks again for your continued trust in Virtual Landline!
Kind Regards
The VL Team
It doesn’t work
It doesn’t work. I have had multiple issues, set up the app and it still doesn’t work, the caller rings me , I pick up and the line gets disconnected after a few moments despite having good signal. The customer service was ok, they replied to my email but when I asked for a refund because I had paid for months and not been able to use they wouldn’t give me one. I’m going to terminate my account.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Angela,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you’ve experienced ongoing issues with your service, that’s certainly not the experience we want for any of our customers.
Our team is always here to help, and we appreciate you working with us to troubleshoot the problems you encountered. We understand how frustrating it can be when calls don’t connect reliably, and we’re more than happy to continue investigating this further should you wish.
Regarding your refund request, we truly understand your disappointment. However, as explained by our support team, we’re unable to issue refunds after several months of service have passed.
We completely appreciate that this may not be the outcome you were hoping for, and we’re genuinely sorry that the service hasn’t worked as expected for you. If you decide to proceed with termination, we will ensure your account is closed smoothly.
If you would like us to take one more look at the call issues before you leave, we’d be more than happy to do so, our team is here to help in any way we can.
Thank you for giving us a try, and we wish you all the best moving forward.
Kind Regards
The VL Team
Lauren was great and helpful
learen was great and helpful
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Lee,
Thank you for your review! We're so pleased to hear that Lauren was great and able to help you. Delivering friendly and supportive service is something we truly value, and it’s wonderful to know she made a positive impression.
If you need anything else, please feel free to reach out — we're always here to assist.
Thanks again for choosing us!
Kind Regards
The VL Team
Kieran was a great help
Spoke with kieran who was very knowledgeable and help me come to a quick decision regarding a landline solution and memorable number
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Mr B,
Thank you for taking the time to share your feedback! We're delighted to hear that Kieran was able to assist you so efficiently. His knowledge and guidance are a real asset to our team, and it’s great to know he helped you quickly find the right landline solution and a memorable number.
If you need anything else as you get set up, please don’t hesitate to reach out — we’re always here to help.
Thanks again for choosing us!
Kind Regards
The VL Team
Kieran Norris was amazing
Kieran Norris was amazing! He was incredibly attentive and supportive from start to finish. He followed up with me until I felt completely comfortable with the line, helped set everything up, and showed me everything I needed to use it properly. I can’t recommend him enough!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Deafinitely Supportive,
Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that Kieran provided you with such attentive and supportive service throughout the entire setup process. Ensuring our customers feel fully comfortable and confident with their new line is incredibly important to us, and it’s great to know Kieran went above and beyond to make that happen.
We’ll be sure to pass your kind words on to him — feedback like this truly means a lot to the team.
If there’s anything else you ever need, we’re always here and happy to help.
Thank you again for choosing us!
Kind Regards
The VL Team
I absolutely loved the app there were a…
I absolutely loved the app there were a few minor inconveniences with connections you just have to make sure you're in a area with good Internet connection. Cheap plans great app would highly recommend virtual landline if you need to connect with anyone over seas. Daniel was kind to help me through the process thank you to the team and thank you for keeping me connected with loved ones during a really difficult time. Customer service was exceptional I would rate this app and customer service a 10 out of 10🙏🏼
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Jennifer,
Thank you so much for sharing such a thoughtful review. We’re truly delighted to hear that you’re enjoying the app and finding real value in our services. It’s great to know that our affordable plans and features are helping you stay connected with loved ones overseas — especially during a difficult time.
We really appreciate your feedback about the connection quality. While a stable internet connection is important for the best experience, we’re always working behind the scenes to make the service as reliable as possible.
Thank you for recognising Daniel — we’ll be sure to pass your kind words on to him and the rest of the team. Providing exceptional customer care is something we take pride in, so your 10/10 rating really means a lot to us.
If there’s ever anything more we can do to support you, we’re always here and happy to help.
Thank you again for choosing Virtual Landline.
Kind Regards,
The VL Team
Antwort von Virtual Landline
Dear Nope,
Thank you for your review! We're delighted to hear that your introduction with Kieran went so well.
If you need anything as you get up and running, please feel free to reach out — we're always here to help.
Kind Regards
The VL Team
Setup call really helpful
The setup call we had was really helpful. Everything was explained in great detail and all our questions were answered. A very friendly team to speak to.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Natasha,
Thank you so much for taking the time to share your feedback! We're delighted to hear that your setup call was helpful and that everything was clearly explained. Our team always aims to provide friendly, thorough support, so it’s wonderful to know we were able to answer all your questions and make the process easy.
If you ever need anything else or have more questions as you continue getting set up, we’re always here to help.
Thanks again for choosing us — we really appreciate it!
Kind Regards
The VL Team
Cor flippin' heck these folks are good
Cor flippin' heck these folks are good. I've used Skype for my VoIP number for years (YEARS!) until Microsoft killed it bcos stupid, so I was forced to port my number to A N Other supplier. I chose VLL after a bit of research and fired them off an email basically saying "Please port this number from Skype" and was unable to provide ANY details at all for the supplier (um, Microsoft? Redmond? shrug) and after about a ten day wait, IT JUST WORKED!! Like magic, they ported my number, set up my account, and now I'm a very happy chappy with my contact phone number preserved. I had a little issue with setting up my voicemail, so I tested out their support crew and Daniel sorted it real quick. Cannot fault them. Strong recomm from me :)
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Pedro,
Thank you so much for taking the time to leave such a fantastic review — this absolutely made our day!
We’re delighted to hear that your number porting experience went smoothly, especially given the challenges with limited information from the previous provider. Our team works hard behind the scenes to make the process feel as seamless as possible, so it’s great to know it all “just worked” for you.
It’s wonderful to hear you're happy with your new setup, and we’re especially pleased that Daniel was able to quickly resolve your voicemail issue. We’ll be sure to pass your kind words on to him.
We really appreciate your recommendation and are thrilled to have you on board. If you ever need anything at all, our support team is always here and happy to help.
Thanks again for choosing Virtual Landline!
Kind Regards,
The VL Team
Was introduced with Kieran today
Was introduced with Kieran today - very friendly. He set my account all up, super efficient very happy!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Buster36,
Thank you for your wonderful review! We're delighted to hear that your introduction with Kieran went so well. Providing friendly, efficient setup support is exactly what we aim for, so it's great to know you're happy with the experience.
If you need anything as you get up and running, please feel free to reach out — we're always here to help.
Thanks again for choosing us!
Kind Regards
The VL Team
Lauren was a great help and adds that…
Lauren was a great help and adds that real personal touch that's missing so often
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Virtual Landline
Dear Matthew,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Lauren was able to support you so well.
We’ll make sure your kind words are passed on to Lauren and the team. If there’s anything more we can help with, please don’t hesitate to reach out.
Thank you again for choosing us.
Kind Regards
The VL Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.