Viribus Bikes Bewertungen 119

TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... Mehr ansehen

Unternehmensdetails

  1. Fahrradgeschäft

Vom Unternehmen geschrieben

Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

119 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 62 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

Power to push through beach sand

After riding underpowered folding ebikes on the beach, I welcomed the power of the Viribus Getaway to move through most types of sand. While no fat tire bike is capable of negotiating loose sand, you need power and torque to get through the mushy sand that forms the boundary between the hard pack at the ocean edge and the loose sand above the high tide line. The Getaway had no problems - allowing me to extend my time on the beach (lol... get back before high tide pushes the water up to the loose sand!)

I had no problem loading the rear rack with all my surf fishing gear. The ebike had plenty of range for my purpose, could be quickly charged and fit inside my Prius when folded!

5. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The bike is good for the price and some…

The bike is good for the price and some of the extras. However there are a few smaller things missed. Seats are small and uncomfortable, no shock absorbers to alleviate bumps and gear ratios are way too low especially if using the electric. Regardless it is a decent price for what you are getting.

31. Oktober 2023
Bewertet mit 5 von 5 Sternen

Nice Trike!

Overall great packaging and shipping, assembly instructions/pictures are a bit lacking when it comes to putting it together but it seems to be a good quality trike. Thank you

21. Oktober 2023
Bewertet mit 5 von 5 Sternen

Love My Bike! (Comments from a Novice)

The bike was received quickly, within a week. I am a novice in putting bikes together. The videos made it seem so easy that I thought I would have no trouble. However, my bike came with the front fork facing backwards. It took me a while to realize it when the front wheel didn't go on. I was unsure what to do. I did try taking a wrench and unscrewing what looked like a large nut on the steering column but it was on very tight and I was afraid of forcing something that shouldn't be forced. I looked at the instruction booklet again and also reviewed the videos but nothing addressed what I was seeing. I called the company and was able to speak to someone immediately. My issue was redirected to a technician who would get back to me in 24 hrs. Which he did. But by then my husband who has had experience, helped me put the bike together. I definitely needed his strength in loosening the nut that I had initially worked on. We got the bike together and the brakes adjusted. It really was a simple process but for someone with no experience, I could have used a bit more information in the videos. I DO THINK the videos are an excellent way of showing the how. Oh, it would also have been a big help if the multi pronged wrench shown in the video could be included. I am super happy with the bike. It is just what I wanted.

25. Oktober 2023
Bewertet mit 1 von 5 Sternen

The bike arrived with a bent fork

The bike arrived with a bent fork. The front wheel doesn’t fit. Can’t use the bike.

25. Oktober 2023
Viribus Bikes-Logo

Antwort von Viribus Bikes

Dear Mr. Frayne,

We are sincerely sorry to hear about the issue you encountered. This is certainly not the experience we intended for you to have.

Our team has taken immediate action and has contacted you to resolve this issue. We have arranged to send you a new set of parts to replace the damaged fork and ensure your bike is in perfect working condition.

Please accept our apologies for any inconvenience this may have caused. We appreciate your patience and cooperation as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you!
Viribus Customer Support

Bewertet mit 3 von 5 Sternen

Putting it together

Didn’t like the fact that it came in one box in pieces and I had to try to find a neighbor to help put it together. It sat in my garage for almost 2 weeks before I could arrange for help.

25. Oktober 2023
Viribus Bikes-Logo

Antwort von Viribus Bikes

Hi James,
We sincerely apologize for the challenges you encountered while assembling our product. Your feedback is invaluable, and we have taken action by involving our product development team to address this issue and ensure future improvements.

We appreciate your input, as it helps us enhance our products and customer experience. Thank you for choosing our product and for your helpful review. Do not hesitate to contact us if you have any further questions and need assistance.

Thank you.
Viribus Customer Support

Bewertet mit 5 von 5 Sternen

Just what I wanted

Fast service, just as advertised, Customer Service was easy to contact when I had a question. They responded quickly, and then they resolved it immediately. I had bought a regular electric bike and was just too old to really ride it and enjoy it.
For a couple $100 more, I can join all my friends on their bikes. It's the latest thing at all the campgrounds and we camp regularly. If you are hesitating to order from this company, don't wait. I'm a real person. Nobody made me do this review, and I'm completely satisfied.

25. Oktober 2023
Bewertet mit 1 von 5 Sternen

The front brakes do not work after…

The front brakes do not work after multiple adjustments, the basket did not come with appropriate hardware, and I have been waiting for days for a live person to contact me about my issues

12. Oktober 2023
Viribus Bikes-Logo

Antwort von Viribus Bikes

Hello Wen Tung,
We truly apologize for your negative experience and will do everything we can to properly resolve the situation.

Your query has been sent to the associated department and they will be contacting you as soon as possible.

Thank you.
Viribus Customer Support

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