Viper-tec Dwarfs the competition not only in product, but Customer Service as well
For me, it's all about backing your product and Viper-tec does exactly that. They have a lifetime guarantee on any of their products and when they say lifetime they mean it. About a year ago I broke the blade off of one of my Viper-Tec knives contacted Viper-tec to Purchase a replacement blade and they didn't just replace the blade they replace the entire knife. Free of charge. No shipping charge nothing. And then two days ago I wanted to buy another blade and asked for an invoice and I received an email stating that they were sending me a One time, complementary blade and it's already been shipped. So I contacted them and let them know that they had already replaced my knife and that I would be more than happy to pay for the new replacement blade. But that was not the case they refused, and said that it was fine this is what they do and they're happy to do it. this is VIP service and every level Viper-tec goes above and beyond what customers can expect. Thank ~You Viper-tec I am a customer for life.








