Viabenefits Bewertungen 210

I am a Kraft Heinz retiree and have to go through VIA for all insurance. United Healthcare and VIA were having issues this year, so I had to call and make sure all was good and I would get auto reimbursement. I made an appointment and had to wait over an hour for someone to get on the phone. Why in the heck did I have to make appointment and then wait over an hour. Stupid and then the lady really didn't know the answer to my question. Just told me it would be okay..

This company provides my company retirees in selecting health benefits (as needed). I called customer service to talk to a benefit expert a month ago for which I was given an appointment date and time (12/4/2025 at noontime). I called back exactly at noontime on 12/4/2025 and an unmanned system answered my call and after 55 minutes holding/waiting a human answered my call. All they do is refer us back to their website for assistance. In my opinion, this is a worst of the worst company.

My former employer (Schlumberger) contracted ViaBenefits to administer Medicare reimbursement. You have to sign up for a Medicare plan with ViaBenefits in order to qualify. ViaBenefits severely restricts the Medicare Advantage plan options ($ motives?) whereas there are tons more choices available on Medicare.gov. My Primary Care Provider becomes the casualty for 2026. ViaBenefits does not staff up to handle the call volume during Open Enrollment. First the long wait to get to the Customer Service, then another long hold to transfer to a "licensed" agent. The callback feature basically is somewhat of a joke. Some of their reps are probably located offshore. Scratchy phone line and poor English do NOT help with communication. I just don't see how ViaBenefits get ahold of big accounts from large employers.

Waited 2 hours 45 minutes on hold yesterday and was then disconnected. Waited 3 hours on hold today and the rep could not answer my questions and transfered me to another department which has a "107 minutes" delay (supposedly). It's certain to be longer than that (if I don't get disconnected first). Wells Fargo threw it's retirees into this dumpster fire.

VIA Benefits is a terrible company. The University of Minnesota engaged VIA Benefits when the U cancelled all their Medicare plans as of December 31st, 2025. The agents are clueless. I was given wrong information on more than one occasion. I was advised to sign up with a Medigap plan based on my parties medical needs. I did since I was told I could easily sign up for a part D prescription drug plan separately. That was not the case on VIA. My parties pharmacy was out of network or did not cover the medications needed. I was told I would need to get an exception for drug coverage. I called some organizations to try and figure out what to do. It is open enrollment, so I went to Medicare's site. I ended up enrolling in an Advantage plan. I enrolled 24 hours after signing up with VIA. I called VIA right after enrolling in the Advantage plan to have the pending VIA transaction cancelled. VIA kept claiming the pending application could not be cancelled even though I had signed up only 24 hours ago. Several calls later and over 2 hour wait times, each time, the pending plan has still not been cancelled. It is now almost a month later. I contacted the insurance company and sent a disenrollment form to them, regarding the VIA policy, so the pending application would not supercede my enrollment into the Advantage plan. I have spent several hours trying to deal with this situation. It has been very stressful. You do not want to do business with Via Benefits.

Absolutely horrible customer service. They have a so called “appointment system” that you can make an appointment to speak to an agent. But when you call in at your appointment time you go into the general customer service call queue. I called at my appointment time but an automated voice told me estimate wait time is 53 minutes. What is the point of making an appointment then? If I was not forced to use them I would drop them in a flash.
Update: 53 minutes ran into over an hour and it was after their office hours and my call was dropped.

ViaBenefits unnecessarily delays valid, monthly reimbursement payments for and additional 7-10 business days with bogus excuses everytime. Given the huge number of retirees stuck with this terrible company because our former employers dumped us there, and the billions of dollars funneling thru them, it is clear they are making millions of dollars in interest by unnecessarily holding money everyday instead of reimbursing us hostages in a timely manner. Seems like a good class action candidate. Also, their service is the absolute worst.....couldn't be worse. They have an insufficient and untrained workforce.

I enrolled in Medicare Advantage and Dental coverage through Via Benefits in September as I became eligible Dec. 1. The Medical plan went through but then didn't appear when enrolling for 2026 coverage. Ultimately I had to confirm with the Insurer that I am still enrolled for 2026 because when I called Via the rep was clueless and said I am probably still enrolled but should check with them. On Dec. 1, I found out that my dental policy is still pending for 2025, effective Dec. 1. I called, waited on hold, opted for the callback instead of waiting 60 + minutes and they never called back. Called again, was on hold for 30m minutes, and when I explained the problem, the rep told me I needed to speak with a "licensed" benefits advisor. Told me they would put me on hold again but not to select to request a call back if prompted because that was not working and they weren't calling people back. Waited another 2 hours on hold and the "licensed" rep told me that I needed to call the insurer because they cannot help me. Apparently the company makes money by getting people to enroll in plans but can't do much else.

The University of of Minnesota dumped all their retirees and we were forced to use VIA. Mn Aging Pathways and all other brokers could not work with us. Three days in a row zi was told I’d receive a call back in 244 minutes or other wild times. Never received a call. Today I tried to fill out an application and turns out she wasn’t a benefit specialist and knew less than I did. Basically from my 1st call this am at 8:30 I was tied up with VIA until 5:30. University of Minnesota sure showed that they don’t care about their retired professors- kick em to the curb!!!

Absolutely sucks. you will collect your life ins policy before you can get some on to answer the phone in customer service. Probable the worst company on the planet.

The whole organization seems to be incompetent. Their lack of knowledge cost me over $2000 this year.
Because of a simple error, I’ve been on the phone with them for over an hour just completing my application

Via Benifits is a disaster. Their customer service is awful and then some. If people weren’t forced by employers to use Via, they would go out of business.
Seriously they are AWFUL

I am still on hold for my scheduled call for 64 minutes ago, and the prompt says I have a 234 minute wait. Why schedule a call if there is no schedule process ? I have looped back through the front desk lines a 2nd time, and they "send" my call through, but I am still in the wait process - it is crazy. Can't talk with a person, but rep on chat line says she cannot tell me where I am at in "scheduled call" delay queue.

Via Benefits is as bad as it gets when it comes to customer service. If you actually need help selecting a plan, getting questions answered, and navigating the healthcare maze, you will be frustrated repeatedly. And heaven help you if you are not adept at using a computer to select a plan.

I just spent 2 hours waiting to speak to someone with questions about switching back to Original Medicare since my plan is being dropped and after about 3 minutes, the line went dead. Assume she hung up on me because it was past 5:00pm and she didn't want to deal with it. Unacceptable! Will try again tomorrow and hopefully get a more helpful person, but from reading these other reviews, I'm not hopeful. May skip the addition to my HSA and go with a more responsibile company to sign up this year.

Terrible customer service! Their "triage" system routes you thru two unhelpful people, each time waiting 15 minutes or more, finally sending you to a "licensed benefits specialist" which requires waiting on-hold for AT LEAST 2 hours without a call-back option. When I was able to use a call-back option, I received a call about 3-1/2 hours later but it wasn't from a benefits specialist. Utterly unacceptable!
Trying to setup an appointment means waiting for AT LEAST 2 weeks, and then there's no guarantee the person will show up.

I’m forced to use VIA Benefits. This is a horrible company. They force you to make an appointment to speak to a n advisor, I called 10 minutes before my appointment time and yet I am told to try calling another time or go online to try and navigate this mess on your own. I will be reaching out to the company I retired from about the lack of customer service provided by VIA. It is not just bad, it is deplorable! If you have a choice and you are considering VIA - DON’T!!!

In 83 years this is the worst company I've ever dealt with. The latest is that I had to spend 2 hours to get access to the website due to their phone verification system not working - first 30 minutes with chatbot, then 1.5 hours on the phone with rep. Then the website wouldn't let me sign up for the plan I wanted, which is allowed in my state but I guess not in Utah. So now I have to wait weeks to sign up so I'll be reimbursed.

Booked a phone appointment time on their website for November 6, 2025. I called at the time they requested. I was put on hold 10 minutes, then I hung up. This isn't the first time. Every time I try to contact them, it's the same scenario. I'm retired and the company I retired from insists that we use Via Benefits for our Medicar policies. The company puts X amount of $ in an HRA fund, managed by Via Benefits. If we don't use them for our insurance needs, my company will withhold the funds. I wish they would just give me the funds and let me handle it myself. I get severe adjada when having to deal with the incompetent Via Benefits!!! Worst company I've every dealt with.

I was forced to use Via Benefits by Northrop Grumman in order to receive an RHRA. It worked somewhat OK in 2024 for 2025 benefits (I would have 3 starred it then), but this year (2025) I received no communications from them for the 2026 enrollment. Zero, zilch, nada, nothing, none. They don't have any information for my 2026 HRA amount either. If you aren't forced to use this disaster of a company then don't.