As a member of the VFW we take pride in…
As a member of the VFW we take pride in our Post and our community. And as Post members we wear our specific items that our unique to the Post. As of late there are very bothersome aspects to this. We have to purchase these specific items from the VFW store. Here’s where the problem starts. You order the item, then wait for your money to clear the system. This takes up to ten days. This is a problem. Even the smallest business will only take a day or two to complete. Next we have members that are on active duty. The delay can create havoc with their bank accounts, especially if they are on deployment. This can cause reprimands and potentially end a career for some. To have the VFW cause a problem like this certainly isn’t helping Veterans. The system needs to be updated and implemented to help the Veterans. They also have to realize that those that are purchasing from the VFW store are customers. Lastly the items take absolutely forever to arrive. There are many companies that provide embroidery services that take less than 10 days. The VFW store will take over 8 weeks for hats and shirts to arrive. This is completely unacceptable. This hurts the program because the program doesn’t support its members (customers) in a timely manner. We are constantly trying to recruit new members and told retention is down. This is a very large factor in why the VFW is failing it’s own. We are customers and expect to be treated as a customer should be, in a timely fashion. Customer service is clueless. This ALL needs to be fixed immediately.








