Veras Copper Bewertungen 25

This merchant's online purchasing tool auto-loaded the wrong shipping and billing address for me, despite the fact that I manually corrected both. I hit "Purchase" with the correct addresses displayed then received an email from Vera's Copper indicating that they used the auto-loaded wrong address despite my manual corrections. I then wrote an email to the company explaining the problem and requesting cancellation and a full refund -- because their online tool created an address that does not exist. They nevertheless shipped out the item -- to the fictitious address -- then wrote to me to say that it's too late to cancel now that the item is in transit (to an address that does not exist). I requested a full refund in writing 3x, each time explaining that I would not receive the item owing to the non-existent address that their tool created. Each time, I was thanked for my email but nevertheless told to wait for the item to arrive -- an impossibility -- then to return it if I wished to do so. This, despite the fact that I will have nothing to return. Order #23161.

First of all this company is not based in the USA as proclaimed on their site, the product comes from China. Apart from that, the quality is bad, within a week the color faded, it was clearly plated, had nothing to do with real copper (in my case at least). Would not recommend.

Ordered a bracelet for my mom for mother's day on May 7th. It still hasn't even shipped yet. Emailed customer service, and they told me they were sorry but to wait another 48 hours and check again. I waited 4 days and still nothing. They asked if I wanted to wait or for a refund, and they sent me a link to view my order, it was aomeone elses tracking #. I sent them an email back and told them that wasnt my order, I waited another day and then just told them to give me a refund. Now they come back today and say they can't give a refund due to "internal policies". DONT BUY! Its obviously a scam website. They say it's made in Arizona, but everything looks to be coming from overseas.

We ordered our bracelet on May 4. It came from Hong Kong. Went through customs and said it was delivered to final carrier. Called carrier. No response. Same with email. Contacted Vera. Oh we are a real company”, we’ll look into it. It’s June 11 and nothing from anyone. It’s been “processing “ since May 10. DON’T BUY!! Run. Run far,far, away.

I received my product as ordered, no hassle, on time, and very well made....second order was not right size to wear, so company is sending me another and I pay shipping...fair enough, and I keep the product that did not fit....appreciated....note there are some scam issues online, but so far my dealings have been as recorded and accurate. Great Customer Service.