Betrug! Besser als der Enkeltrick
Ich habe für die Auswertung eines Persönlichkeitstests, spielerisch, meine Kontodaten angegeben. Damit habe ich die Zustimmung gegeben, 0,50 € abzubuchen. Diese Angaben wurden benutzt, um von meinem Konto erstmal 29,90 € abzuziehen. Daraufhin habe ich Kontakt zu dieser Firma aufgenommen und ein angebliches Abonnement vorsorglich schriftlich gekündigt. 14 Tage später wurde mir wieder 29, 90€ abgebucht. Wenn ich nicht innerhalb von 14 Tagen mein gesamtes Geld zurück bekomme werde ich diese betrügerische Firma anzeigen
Antwort von Vaultmanual
Hello Ines,
Thank you for your message. We are very sorry to hear about your experience and understand your concern regarding the charges.
We would like to clarify that our service includes a trial offer at €0.50, which gives access to the platform and its features. As indicated during the registration process, this trial automatically converts into a subscription unless it is cancelled within the trial period. This information is displayed before validation to ensure full transparency.
That being said, we completely understand that this may have been unclear or overlooked, and we sincerely apologize for any frustration caused.
Please rest assured that your request is taken very seriously. We kindly invite you to contact our support team so we can review your situation in detail and find a suitable resolution as quickly as possible:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our team is committed to assisting you and ensuring your case is handled properly. We would also appreciate the opportunity to resolve this matter and restore your confidence in our service.
Kind regards,
The Vaultmanual Team