OSIM USA Bewertungen 166

I bought a OSIM UDiva chair in Burnaby Metrown and it was working well for about a year. 14 months into using it, the chain's leg and back rest would not extend or retract. Because it was a couple months past the warranty, OSIM agreed to fix it for free. That was Sept. 2017. Fast forward to April 2018 (8 months later) and the same problem occured. This time I'm charged $100. I was not thrilled that I'm paying for a recurring problem that is clearly a design flaw. We don't use our chair often, maybe 3 times a week at 15-20 min. After the first repair, we were told to not lean on the chair when it is extending or retracting. We have been super gentle with it and it didn't even last a year. The 2nd repair took 10 minutes and it was a bolt coming loose. Again I was told not to put pressure on the chair (which we haven't been). When asked if I could return the chair and upgrade cause we obviously have a lemon or a chair thst is badly designed, we were told that we could upgrade to the $6,000 model and get back $1,500 credit, essentially losing half of what I had paid. Too much money and can't afford it. The repair person looked at our chair and said it was in very good condition which confirms that we have not used the chair very often. I expect a lot more from a company that I paid $3,000 to. I've already told a co worker who was considering buying an OSIM chair to not buy it. She was very relieved that I told her about my problems as she has small living space and really liked my description of how the UDiva chair was very compact. I'm stuck with this lemon but will tell everyone I know not to buy OSIM products due to poor product quality and customer service.

The upholstery of my Osim uDivine started to wear off within less than a year of purchase. I called & emailed for reuphostery but no response was received till I complained to their outlet at Jurong Point where the sales rep put up my request for me & I finally got a response from service centre to replace my uphostery but I would hve to wait for at least 6 months.

Now, it's the 7th month now & no follow up or update of status despite my numerous email reminders.

Trying to get OSIM to respond to requests for spare parts or repairs is a joke. They just ignore you. When I finally got someone on the phone, the conversation started with him just saying 'out of stock' and he wanted the conversation to end at that. After leading him by the nose every step of the way arrangements were made for the part to be delivered within a few days. So from 'out of stock - goodbye' to problem solved - by ME not HIM!! All this company cares about is flogging expensive tat and then 'so long sucker!'. Don't waste your money. Unfortunately I have to call them again tomorrow to ask for another spare part...

I bought ueco genius. And i wanted to buy spareparts. I sent inquiry in webshop singapore Osim on 29 March 2015. After one month, i didnt receive any call or feedback. Then i send inquiry to feed back team in website. They foward my email to their customer office. The executive customer service called me, but i didnt pick up as i am on meeting. I apologize thru email and send my list. No one then follow up. I call and call during my office hours and no one pick up. On 7 May 2015, i sent email again. Still no one follow up. I feel bad to Osim now. I just want to buy my sparepart.
Here is my list:
1. Steam Gun
2. Terry Cloth Cover
3. Cotton Cloth
4. Sponge Filter
5. HEPA filter
6. How much your fee for delivery?

I hope Osim Singapore can settle this quickly. It' s dragged too long. It's very bad for your reputation in service.

This u-massage chair broke 4 times in the first year, always the same problem ie they never fixed it. It was in repair with them more then it was used at home. OSIM were not helpful even during this process. Finally another problem occured which could have easily been connected to the other ones but the company said it was 'now out of warranty' and would only repair with a charge...funny that. Would not do business with a company with such poor after sales service unless you buy in expecting no customer after sales help and a substandard product. Not worth the price or the hassle.