I absolutely love my new jacket and wide leg pant set, The style looks fresh, fabric feels amazing. Both pieces are incredibly versatile - I can wear them together for a more polish look or style them... Mehr ansehen
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Das sagen Bewerter
I placed an order in June, I got a confirmation email with a delivery date and address. I wasn’t told until days after the delivery date that the items I ordered were actually pre ordered and wouldn’t... Mehr ansehen
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So refreshing to wear natural linen. After years of struggling to find a quality matching linen set, I was happy to discover Urbanheer. The linen fits breathable, comfortable with Italian quality stit... Mehr ansehen
I had purchased this blouse while on vacation. I loved it so much I wanted another color. I was able to locate o e on the Urbanheer website. It was less expensive. The ordering was alittle tricky, not... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Urbanheer – Where Adventure Meets Style Urbanheer is a registered trademark and a global fashion and lifestyle house built on authenticity, craftsmanship, and innovation. We bring together curated designer collections, timeless essentials, and AI-powered personalization to deliver an end-to-end product and service experience that is seamless, trusted, and elevated. We proudly serve customers in the United States, Canada, Australia, and select regions of Europe. Urbanheer is available only through our official channels: urbanheer.com , the Urbanheer App (available on Apple and Android), and our verified Studio locations. At Urbanheer, we believe each of you is special and living a life that deserves to be celebrated. That’s why we add more style and adventure to make every moment more magical — from discovery to delivery, from personalization to service, across web, app, and in-store experiences. Our promise is simple: authentic, exclusive, and stylish.
Kontaktinformationen
1260 Carillon Point, 98033, Kirkland, Vereinigte Staaten
- customercare@urbanheer.com
- urbanheer.com
4,1
Gut
136 Bewertungen
Bittet Kunden um Bewertungen
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This company is easy to reach and…
This company is easy to reach and responds to messages! They sent me a message right after I ordered that the order would be delayed for several weeks, so I called them to cancel my order. A gentleman answered right away and because he made such a good impression, I decided to keep my order and not cancel it. (I wish I knew his name!) The order came earlier than was thought, so I think they took care to get it to me as soon as they could. Urbanheer is an honorable company!
19. Juni 2024
Antwort von Urbanheer
Thank you so much for your kind words! We're delighted to hear that our team's prompt response and dedication left a positive impression on you. Your trust and patience truly motivate us to do our best. We're thrilled that we could deliver your pre-order earlier than expected. Customers like you inspire us to maintain our commitment to excellent service. Thank you for choosing Urbanheer!
Excellent Shirt Harbor
Excellent Shirt Harbor. Great quality, soft fabric, and perfect fit. Stylish and holds up well after washes. Highly recommend.
27. Juni 2024
Easy to shop and order
Easy to shop and order. I like some brands which I never heard off, refreshing to buy some unique European styles in US. Bought a T-shirt for a party and impressed with overall experience.
21. Juni 2024
Antwort von Urbanheer
Thank you for your feedback! We're glad you enjoyed shopping with us and found unique European styles you love. We're thrilled you had a great experience and that the T-shirt was a hit. Looking forward to serving you again!
Amazing fit and amazing quality
Amazing fit and amazing quality. Damn happy with the purchase!!!!
21. Juni 2024
I ordered Dolce&Gabana card holder…
I ordered Dolce&Gabana card holder happy to get with a good price. Everything is great, customer service is excellent, friendly. Thank you Sam for the follow-up call and assistance. I highly recommend UH.
20. Juni 2024
Seamless Shopping Experience with UH: Fast shipping and Excellent Service
We ordered a Salad bowl and Cake server set from UrbanHeer . I was impressed with its elegant design and high quality build . The entire shopping experience was seamless!
My items arrived securely packed and in perfect condition.
14. Juni 2024
Thank you so much Urbanheer.
Thank you so much Urbanheer.
I got my shoes yesterday and it was as good as it looks in the pictures. this is my first time experience with you people and i am very much satisfied what i got & the quality of the shoe is actually amazing.
Thank you so much again
11. Juni 2024
mandando por lo menos el tiempo de…
mandando por lo menos el tiempo de entrega del producto , no me gusto comprar en esta pagina , no dan ningun estimativo de entrega , poco insegura
10. Juni 2024
Antwort von Urbanheer
Primero, gracias por hacer múltiples pedidos en Urbanheer. Valoramos tus comentarios y nos aseguramos de ser una empresa de moda y estilo de vida 100% confiable que te encantará. Hemos implementado un cambio importante en nuestro proceso de seguimiento, con la capacidad de rastrear directamente en nuestro sitio web con capacidades de idioma local. Además, hay un proceso en el que recibirás notificaciones en cada paso del camino. Puedes optar por recibir o rechazar estas notificaciones. También puedes descargar nuestra aplicación móvil para recibir las alertas. Nos esforzamos por mejorar cada día y esperamos seguir sirviéndote. Puedes obtener más información en nuestra página de preguntas frecuentes de Urbanheer. Aquí está el enlace: Urbanheer FAQ.
I got 3 dresses from @Urbanheer.com
I got 3 dresses from @Urbanheer.com. Amazing experience, Excellent and prompt service.
thanks a lot for these beautiful dresses :)
11. Juni 2024
Got my order resolved so everything…
Got my order resolved so everything worked out great good company to order from.
8. Juni 2024
Antwort von Urbanheer
Thank you for your feedback! We value you as our customer and look forward to continuing to serve you with great products and service.
I like that I can pay with Amazon
12. Juni 2024
Antwort von Urbanheer
Thank you! Giving customers options with a seamless shopping experience is our core imperative, and we're glad to hear you like the Amazon payment option. The product you ordered is very popular and high quality—we hope you enjoy it!
Happy! Found exactly what I was looking for
Found exactly what I was looking for - beige too matching with comfort lowers. The delivery tracking is great and customer care team very responsive. There stock gets over very fast, perhaps due to high demand. Will buy again definetely.
7. Juni 2024
Antwort von Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear you found exactly what you were looking for and that you had a great experience with our delivery tracking and customer care team. Due to high demand, our stock does run out quickly, but we appreciate your understanding. We look forward to your next purchase!
No receip/order confirmation and no…
They messed up the original order, but attempted to make it right.
18. Mai 2024
Antwort von Urbanheer
Thank you for your quick call. We are inquiring about why you did not receive our email. We appreciate your time on the phone and your kindness in addressing the issue promptly. We look forward to serving you.
Best regards,
Urbanheer Customer Care
I gave this place a try and ordered…
I gave this place a try and ordered even though I never heard of them before. I received an email saying the product was actually out of stock. And I wanted to make sure the company refunded me so I emailed them. They did. And I received a call the next morning after sending them an email and the person on the phone was very polite and friendly apologized and even is sending me something small as an incentive which I do appreciate. So from being upset I am now willing to try them out again for a future purchase due to the really good customer support I received to my problems. They are a new company however and have some things they still need to sort out. Adding a phone number for customers to call or a live chat would be a nice addition.
27. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Urbanheer
Thank you for choosing Urbanheer and sharing your valuable feedback! We're delighted our customer support team could assist you promptly and effectively. We are a learning organization, and customers like you are part of our learning culture as we aspire to deliver superior value with our services, products and an end-to-end experience. We will take your suggestion and make sure it's easy to find our phone number. We appreciate your understanding and look forward to serving you!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Beautiful Tray
My another wonderful purchase from the UrbanHeer. This beautiful white tray is of great quality, sturdy and with a crisp clean finish and design. This looks stunning as a centre piece on my living room coffee table, as well as makes a great functional household item. I would highly recommend it to anyone looking for an eye catching art deco style tray, that also offers excellent functionality and value.
18. Mai 2024
Antwort von Urbanheer
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the white tray and that it adds a stunning touch to your living room. Your recommendation means a lot to us.
We're committed to providing both style and functionality in our products, and it's great to know we've met your expectations. If you need any further assistance or have any questions, please feel free to reach out.
Looking forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Everything was fast and sexy
Everything was fast and sexy. I strongly recommend Urbanheer if you love fashion and style.
13. Mai 2024
Antwort von Urbanheer
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we're thrilled to know you love our fashion and style.
If you need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Very pleased with quality, fast delivery and service
Very pleased with quality of outfits I recently purchased from Urbanheer. The fit is perfect and fabrics high quality. I requested fast delivery, customer service team was very responsive and received items ahead of time. Will buy again.
15. Mai 2024
Antwort von Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and fit of the outfits you purchased. We're also glad our customer service team could meet your delivery needs promptly.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Unexpectedly pleasant experience
My order was processed and delivered very fast. I'm totally satisfied. Thank you guys for your work!
1. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Urbanheer
Thank you for your kind words! We're delighted to hear that you are totally satisfied with the speed of your order processing and delivery. Your satisfaction is our priority.
We look forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
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