UNTUCKit Bewertungen 

164
•
TrustScore 1.5 von 5

1,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

My husband bought two shirts from the West Edmonton Mall location and then decided to return them (not even 30 minutes later) as he found some other shirts. The associates did the return back on to hi... Mehr ansehen

Bewertet mit 2 von 5 Sternen

The clothes are decent but the shipping is absolutely a joke, they take weeks to actually ship your items. Also takes 4 days for someone to get back to you. My advice, go look at other companies... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I’ve been a repeat customer and generally like the product quality, but the recent experience has been disappointing. On 8/6 I placed an order for 2 shirts during a sale. Under an hour later, the orde... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Returning customer, my husband has a small handful of shirts from previous years and wears them all and enjoys them. I ordered him 3 more shirts... the performs tee is fine, but the Henley is the qual... Mehr ansehen

Unternehmensdetails

Vom Unternehmen geschrieben

Untuckit LLC is an American casual men's apparel company established in 2011 and headquartered in New York City.


Kontaktinformationen

1,6

Ungenügend

TrustScore 1.5 von 5

164 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 38 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1,6

Alle Bewertungen

(164)

31 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Such a shame that I have to unsubscribe…

Such a shame that I have to unsubscribe both our accounts. Having found some excellent products from UNTUCKit, with such an investment in assisting with correct sizing, I. Made the simple request to stop the useless email marketing from the .com, USA side of the company. No use, and promoting products not available here in the UK, especially Women’s wear - which could be viewed as saving me money, but still frustrating.
Could this be communicated, no, anybody listen, no, anybody interested in feedback, constructive or otherwise, no. Emails copied, for weeks now, to management, no response, no interest at all.
Given this, and the plethora of other options, it will be untucked shirts from anyone but UNTUCKit from now on.
It was not like this in the beginning but, as often happens, companies have success, grow, and then cannot cope with customer care any longer.
This will only get worse, but the good news is that for all people out there, prices will start to tumble, but without any customer care or interest this will only sustain them short term.
Remember, as many other reviews say, UNTUCKit sizing is different, good when you find the right one, but getting there with any number of returns, exchanges, refunds, shortages of stock along the way will be very difficult given the absence of customer care / service.
Best avoid, sorry 😞

15. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

New shirts from UNTUCKit

I have two shirts from UNTUCKit and they both fit very well - the fabric quality feels good and my wife thinks they look great on me too ! The shopping experience was good too with the shirts bring nicely wrapped and bagged. I would definitely recommend these shirts to my mates !

14. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Return process is poor

Having followed their online procedure to return my shirt, no parcel shop will accept the label generated by Untunkit UK. I have been back and fourth with their customer services and they have stopped replying and do not answer the phone.

7. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Australian buyer - still waiting for refund

Australian buyer; postage time was good, product sizing is bad. Sent back shirts paying refund shipping cost to the USA!. item recieved and confirmed to their warehouse by USPS -have proof! no refund processed still waiting 4 months later! Basically scammers when it comes to refunds. I am sure they won't even bother to try and make amends as per so many reviews on this site! Do not buy!

31. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible

Terrible sizing
The small slim fit shirt I ordered fitted my partner who wears a medium
Also sent the wrong size in another shirt
Also they used YODEL as delivery agent and this was both delayed and delivered to completely the wrong building
AVOID

30. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Overpriced Crap

Whats the founders name, Chris Rocobono, well Chris your shirts are crap, expensive and no better than anything a quarter the cost, you might get away with your BS in the USA but this is the UK, stay away please

27. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Appalling service

Ordered shirt, they delivered the wrong one.

When I pointed this out they totally ignored me. Now I am stuck with a £75 I don't want!!

Dreadful - would not recommend

18. Mai 2022
Bewertung ohne vorherige Einladung
UNTUCKit-Logo

Antwort von UNTUCKit

Hi Graham, we are very surprised by this, would you please provide us with order information so we can look into this for you? Thank you!

Bewertet mit 2 von 5 Sternen

Untuckit UK Website - Returns process shocking

If you are from the UK, the 'free returns' policy is an absolute shambles. I am still waiting on a full refund for over a month since it was returned. My issues are outlined below:
1. The returns shipping label was not accepted at any of the stores I tried after spending an hour trying different places. The stores I tried were all the ones recommended! Definitely not a print quality issue.
2. Untuckit advised I post by Royal Mail and they would reimburse me for the cost of the package. They reimbursed me... but took it off my total refund!!!
3. Had to follow them up 2 weeks after posting to find out when I would actually receive the money-back.
4. Still waiting on a response RE out-of-pocket expense for the return postage I was told I would be reimbursed. So if you see this... I would appreciate a response.

I am disappointed as I like the brand, and I have had a good in-store experience in London. However, I think this has put me off them completely. On to find a new company for shirts...

14. Mai 2022
Bewertung ohne vorherige Einladung
UNTUCKit-Logo

Antwort von UNTUCKit

Hi Iain, we apologize for any frustration. We will reach out to you to via email for further information and to further assist you in this case!

Bewertet mit 2 von 5 Sternen

CMy sons love the shirts

CMy sons love the shirts.

BUT The website is NOT user friendly. It confusing. “Billing” and “shipping” inputs are mixed up. After several times trying to edit, I gave up.
Searching for shirts is tedious. Colors are unclear unless you zoom in. Also titles for shirt preferences are not accurate.

30. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scam company - avoid

I tried to cancel an order 3 minutes after placing it online but Untuckit refused to do so. They are literally the only company I have ever dealt with who have acted like that.

They gave me a 30% discount code for my next order. I told them I would never order from them again. 4 months later they replied to my last email encouraging me to use the discount code and buy from them again.

Worst company and worst customer service imaginable. Don't buy anything from them.

12. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Mis sized shirt like others seem to be getting . Very poor

Been a buyer of these shirts for a while and couldn't understand why all the negative reviews until I too was the recipient of a wrongly sized shirt. A medium that was probably an XL. Untuckit gave me a discount code for my next order (there wont be one guys) but still we are left with a shirt that resembles a small tent. This mis sizing should never happen on a premium expensive shirt never mind the amount of time it appears to happen. Guess we'll need to look for another shirt supplier

2. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Their return policy is terrible

Their return policy is terrible. My wife bought me two shirts for Christmas the first part of November. They have a 30 day refund policy. Their shirts run small and as these were a Christmas gift there was no way we could have known this before 30 days were up. We won;t be buying from them again.

15. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Untuckit shirt material is inferior.

After few months threads on shirts starts to come off. Their material is inferior. I have shirts from Banana Republic and had them for several years. They use much better material than Untuckit. I would not buy expensive Untuckit shirts and then have to deal with inferior quality material.

14. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

It's a long story

It's a long story, but suffice to write that I'm beyond satisfied with Dan's exemplary service via on the Chat line. I've been a UnTuck It customer for years now and my on line orders always have been problem free until now. It was my error and Dan was able to quickly intervene and resolve the issue for me, hassle free! Thank you, Dan once again for your exemplary, customer service skills and to UnTuck It for having you on board.

14. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Do not order physical giftcard

Also to confirm my order receipt #3542089

I ordered a GiftCard on December 17th. They said it would be delivered by December 25th. I opted for a physical GC opposed to a digital GC, because the person receiving the gift likes tangible gifts. However, It is now January 3rd and I still do not have the physical GC because they have not shipping it out.

On December 28th after no shipping or tracking updates, I did request a refund for shipping that was $20, and requested them to process a digital GC instead.

I received the $20 shipping fee back, but still have not been issued a GC. I spent $150. This has been a terrible experience and the person I ordered for keeps asking me when they will get their Christmas present. Its a GC this should not be that difficult. I am embarrassed because the person waiting on their gift probably thinks I'm lying about the GC.

3. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Size is totally off!! Not even close to the size labeled!

My wife bought me two XXXLG short sleeved shirts.

When I opened the bag and removed the shirts, they are more like a LG size. They are clearly labeled XXX Lg but most certainly are not.

They were very narrow in shoulders and they could not even come close to being buttoned. It must have been a manufacturing error or otherwise they have the most horrible sizing and fit.

Very Frustrating!!

26. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered 2 weeks ago and then with no…

Ordered 2 weeks ago and then with no notice get email that its cancelled with no explanation. A week before Christmas!! You lost my business guys!! That's bad customer service. You spend all that money on advertising and then can't back it up with product.

17. Dezember 2021
Bewertung ohne vorherige Einladung
UNTUCKit-Logo

Antwort von UNTUCKit

Hi Kim, Due to COVID-related supply chain issues, we had to cancel and refund all or part of your order. Please accept our sincerest apologies! May we suggest some similar styles in our Holiday Gift Guide? SHOP NOW: https://www.untuckit.com/pages/2021-holiday-gift-guide Please feel free to reach out to questions@untuckit.com, our agent would be happy to assist you in placing a new order!

Bewertet mit 1 von 5 Sternen

after waiting almost 2 weeks

after waiting almost 2 weeks, I was just informed that one part of my order was canceled because of inventory issues, I was never contacted for an alternative, now they’re sending me one part of the order that is useless without the other, I have to put my time and effort into returning the item that I no longer need, I had order these items for an event, so I am left scrambling, I will try to attempt to find a reputable alternative

9. Dezember 2021
Bewertung ohne vorherige Einladung
UNTUCKit-Logo

Antwort von UNTUCKit

Due to COVID-related supply chain issues, we had to cancel and refund all or part of your order. Please accept our sincerest apologies! May we suggest some similar styles in our Holiday Gift Guide? SHOP NOW: https://www.untuckit.com/pages/2021-holiday-gift-guide

Please feel free to reach out to questions@untuckit.com, our agents would be happy to assist in placing a new order!

Bewertet mit 2 von 5 Sternen

Pants Sized Incorrectly

I ordered a pair of pants for my husband for $98.00, W34L32. We received the pants marked W34L32. However, we could not believe the fit in the waist. The pants measured in the waits 37.5"; unbelievable.
We are very disappointed, because the previously ordered shirts fit okay.
Untuckit, however,is not by itself regarding sizing of pants. We experienced the same thing with a pair of blue jeans from another company where the waist is measured incorrectly. It would be nice to see merchandise made in the USA again.

24. November 2021
Bewertung ohne vorherige Einladung

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