Terrible Language Course
I expressed my dissatisfaction due to last-minute notifications of class cancellations and delays in starting classes, but I was completely ignored. When I requested a refund, I was told that it was not possible and that I could be transferred to the online course instead. I accepted this, but I have never been informed about when the online course will start. I am experiencing a serious communication problem — my emails are never answered in a timely manner. This has been a complete waste of time and money. I absolutely do not recommend it.
Antwort von Unapalomablanca
Hello Bulem,
Thank you for sharing your experience — we're genuinely sorry to hear that it didn’t meet your expectations. We completely understand how frustrating last-minute changes and unclear communication can feel, and we never want any of our students to feel unheard.
We’d like to clarify that we responded to your emails in a timely manner and offered a transfer to the online course as a flexible alternative, since a refund was not possible according to the terms agreed upon. We’re sorry if the process still felt unclear — that was never our intention.
We truly want to make this right and ensure you get the language learning experience you signed up for.
Please feel free to reach out directly to planning@unapalomablanca.nl so we can support you personally and find a solution that works for you.
Wishing you all the best on your language journey — we’re here to help whenever you’re ready.
Warm regards,
The UPB Team
