Glasses never showed up. Got sent to local distributor and never left. Company were useless and didnt want to know, and took a long time to respond to any communications. 2 stars because the insurance... Mehr ansehen
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Das sagen Bewerter
I had a problem with the first pair - the vision wasn't correct. The customer service team were fantastic and sent me a second pair immediately. They are perfect - i get so many compliments! Thank y... Mehr ansehen
I was paying close to £300 for my glasses from named opticians. I finally bit the bullet and decided to order online. My prescription is quite strong and I have astigmatism so was a bit wary BUT I cou... Mehr ansehen
Glasses are exactly as pictured, if not better because they were actually sparkly ✨ and not just flat leopard print! Prescription was spot on too! I’m going to order another pair and 2 sunglasses too.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Prescription eyeglasses frames online at an affordable price. Find a new pair today with Try-On system. Buy quality eyeglasses with a warranty, free lenses, and free shipping.
Kontaktinformationen
5900 BALCONES DRIVE SUITE 100, 78731, Austin, Vereinigte Staaten
- 0736 710 9888
- support@uk.zeelool.com
- uk.zeelool.com
4,4
Hervorragend
106 Bewertungen
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Stunningggg
So in LOVE with these glasses. STUNNING
17. April 2026
Bewertung ohne vorherige Einladung
Glasses never showed up
Glasses never showed up. Got sent to local distributor and never left. Company were useless and didnt want to know, and took a long time to respond to any communications. 2 stars because the insurance company they use were great and I got my money back quickly from them, but you shouldn't have to use them.
3. April 2026
Bewertung ohne vorherige Einladung
Great customer service
I had a problem with the first pair - the vision wasn't correct. The customer service team were fantastic and sent me a second pair immediately. They are perfect - i get so many compliments! Thank you so much - i am recommending you to everyone!
8. April 2026
Bewertung ohne vorherige Einladung
Quick service
Quick service, love my glasses, lots of styles to choose from and great value for money
14. April 2026
Bewertung ohne vorherige Einladung
Unable to see
Unfortunately, despite uploading prescription from usual opticians, I can't see anything through the glasses sent to me. Which is a shame as they cost over £100.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von ZEELOOL UK
We sincerely apologize that you are unable to see clearly with your new glasses. We understand how disappointing and frustrating this is, especially at this cost.
We have sent you an email to verify the details further. Please check your inbox (and spam folder if needed).
Can't use the glasses...
Can't use the glasses as the lenses make things warped even though they are supposedly my prescription
Ive worn glasses for over 30 years and these are no good
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von ZEELOOL UK
We're sorry to hear that the glasses you bought from our website aren't working properly. After checking, we found that our customer service replied to your email. We need your help to figure out the cause so we can provide you with the correct information. Don't worry, we will provide you with a solution as soon as possible after receiving your reply. We will take responsibility for your order.
Very fast delivery
Very fast delivery
Very well packed
13. April 2026
Bewertung ohne vorherige Einladung
The glasses are lovely quality.
The glasses arrived really well packaged. The quality is lovely, got my prescription just right. Beautiful glasses , will definitely use again.
Only negative they took a while to arrive. About 3 weeks but worth the wait.
13. April 2026
Bewertung ohne vorherige Einladung
Great company
Great company love the glasses fast delivery this is my second order love them that much
12. April 2026
Bewertung ohne vorherige Einladung
Sunglasses are great!
Absolutely love my new prescription sunglasses. This is my 2nd order & I'm pretty sure there will be more. So easy to order now that my prescription is saved in my account. Quick delivery.
10. April 2026
Bewertung ohne vorherige Einladung
I am over the moon with my glasses
I am over the moon with my glasses. They are stylish and good quality. They arrived quicker than I expected and I was kept informed as to when they would arrive.
11. April 2026
Bewertung ohne vorherige Einladung
Phenomenal
The process to order right up to delivery was fast and user friendly. I am so pleased with my orders. They look great the quality is fantastic and more importantly I can see clearly 😄 thank you so much I love the little case too I defo will be returning and recommending. Thank you 🤩
11. April 2026
Bewertung ohne vorherige Einladung
The frame glasses came exactly as the…
The frame glasses came exactly as the photo.I doubt it before that the prescription will be accurate BUT I was wrong, the prescription is perfect. The glasses came well packed in a nice hard little box covered into another light but sturdy package. Inside I received them into a little bag that I will use plus the glasses cover thing that looks expensive and high quality (I received for free). Prescription good, glasses exactly like presented and good material, packaging good and delivered in a week (Uk) when Specsavers from town spent 2 weeks and asked me to come pick them up with am hour wait time. Highly recommend this website. I got the UV light added on them and it is perfect plus really not expensive i only paid £35.
12. April 2026
Bewertung ohne vorherige Einladung
If you’re thinking of buying here DO IT!
I was paying close to £300 for my glasses from named opticians. I finally bit the bullet and decided to order online. My prescription is quite strong and I have astigmatism so was a bit wary BUT I could not love my glasses more! They’re thinned better than any previous glasses I’ve owned, they’ve got a coating for driving on them and I also ordered a pair or sunglasses which are just as amazing! I will never buy from a named opticians again!
11. April 2026
Bewertung ohne vorherige Einladung
Great service
Easy to order, great tracking, good delivery and glasses were perfect. Thank you
9. April 2026
Bewertung ohne vorherige Einladung
Easy to order
Easy to order. Easy to arrange pick up, delivery was great stress free, glasses are lovely, very happy.
8. April 2026
Bewertung ohne vorherige Einladung
Glasses are rubbish they are not…
Glasses are rubbish they are not prescription supplied cannot see at all out of lower part of the lens supposed to be varifocals I have emailed for a refund but have had no response
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von ZEELOOL UK
We are very sorry that this happened to you. We will definitely take responsibility for your order, so please don't worry. We confirmed that you sent us an email, and our customer service has replied. We have also received your latest reply, and we will resolve your issue as soon as possible.
Glasses prescription not correct unable…
Glasses prescription not correct unable to wear i gave my prescription
Arrived timely etc .but I cant use
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von ZEELOOL UK
We're glad you received your glasses. We're sorry you encountered a prescription problem. We are committed to providing our customers with high-quality, affordable, and accurate eyeglasses. Please don't worry, we will definitely help you resolve this issue. However, we cannot accurately locate your order or email address using the information you provided. Could you please contact us through this linkhttps://uk.zeelool.com/contact-zeelool? Once we receive the necessary information, we will resolve the problem for you immediately.
Prescription not added
The frame is fine, but they did not add my prescription which i uploaded onto the system before purchasing.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von ZEELOOL UK
We apologize for the issue, but please don't worry. We will take responsibility for your order and provide appropriate solutions. However, we are unable to locate your email address or order information. You can contact us through this link https://uk.zeelool.com/contact-zeelool and provide the relevant information. Once we find your order, we will resolve the issue for you immediately.
Lots of choice for different and…
Lots of choice for different and stylish glasses. Prescription was correct. They were easy to order and were delivered quicker than I expected.
26. März 2026
Bewertung ohne vorherige Einladung
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