eXciteOSA by Signifier Medical Technologies Bewertungen 454

TrustScore 3.5 von 5

3,3

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The device stoped working and their support is useless. I feel completely scammed. The device stoped connecting to the app. They won’t offer a replacement or a refund. It’s so expensive for thi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve tried 3 different apnea devices that cover various parts of the face. Even the smallest & least invasive didn’t work for me, I can’t sleep w/ anything on my face. The EXciteOSA has been wonderful... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The eXciteOSA works great for me. The APP is good for keeping track of progress and a reminder when to change the mouthpiece. Recently my control unit quit working and I was assisted with the problem... Mehr ansehen

Bewertet mit 2 von 5 Sternen

BUYER BEWARE: The device is flimsy, poorly made and falls apart easily (in spite of being quite expensive). After a few months of using a new device, it became defective and barely puts out the sign... Mehr ansehen

Unternehmensdetails

  1. Hersteller medizinischer Geräte
  2. Lieferant medizinischer Geräte
  3. Medizintechnikhersteller
  4. Schlaflabor

Vom Unternehmen geschrieben

Improving the quality of life, sleep, and relationships by tackling the root cause of OSA and snoring

Try today with our sleep guarantee!

If you don’t notice improvement after 6 weeks, return your device for your money back*

You must start using the device within 1 x calendar week of receiving your eXciteOSA. For optimal results, you should use it every day for 6 weeks. However, we know that we are all only human and people forget things – so we ask that you use it for a total of 6 weeks (a total of 42 days) within an 8 week period (56 days). A session is equivalent to 20 minutes. In addition, it is recommended that you increase the therapy intensity gradually over the treatment period to ensure that you give the treatment every chance of being effective.

Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

454 Bewertungen

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Bewertet mit 5 von 5 Sternen

It works!

This device has helped so much with my snoring and sleep apnea. My snoring had gotten so bad that my partner and I started sleeping in different rooms. We are now back to sleeping in the same room and they don't wake up anymore. I recommend this to anyone suffering from snoring and sleep apnea.

1. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Improved Sleep Apnea Symptoms

I have seen several improvements. A reduction in snoring and an increase in energy. It is a convenient way to address moderate sleep apnea without have to sleep in a CPAP machine.

1. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I have just completed the 6 week phase…

I have just completed the 6 week phase of every day use. One thing that’s for sure is I no longer dream that I’ve stopped breathing and I only need to get up once in the night if at all. The reason for taking a star away is to make any new patients aware of the ongoing costs. The mouthpiece needs replacing every 3 months. It has a chip in it and has electrodes, meaning that it is not cheap. Given the recent increase in price, you’re looking at an extra £240 a year on top of the initial device cost. That said, can you put a price on a good night’s sleep??? I hope they develop cheaper/longer lasting mouthpieces in the future.

29. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No improvement after 6 months use

I have been using the device for near 6 months daily (missed a few days). I have had no improvement in snoring or with my apnoea events being reduced. My recent sleep study and apnoea events report show no improvement whatsoever, so the device isn't delivering what it claims.

I decided to stick with it and happy to carry on for a year and see what happens, however today was the last straw. I went to use the device and it would not work as it says I need a new mouth piece, which I was told needs replacing after 90 days of use. I only got 45 days of use with the latest mouth piece and the app won't work unless I purchase another. The price of the mouth piece has increased recently.

The initial cost of the device and the limited use of the mouth piece requiring repurchase every few months makes this an expensive solution, which has no guarantee of working.

This is my experience and I would have been happy to keep using the device if I wasn't cheated on the use of the mouth piece.

25. Mai 2023
Bewertung ohne vorherige Einladung
eXciteOSA by Signifier Medical Technologies-Logo

Antwort von eXciteOSA by Signifier Medical Technologies

Dear Todd,

Thank you for choosing eXciteOSA as your therapy option for your sleep disordered breathing. We greatly appreciate your feedback, as it helps us improve our products and services for our patients.

We understand your disappointment in not experiencing the desired improvement in snoring or reduced apnea events despite using the device for nearly six months. We apologise for any inconvenience this may have caused you.

Regarding the issue with the mouthpiece, we want to assure you that it has undergone extensive testing in accordance with all regulatory standards to ensure safety and reliability. We continually strive to develop and improve our solutions for sleep disordered breathing.

We acknowledge your frustration with the limited lifespan of the mouthpiece and the recent price increase. Our pricing reflects the ongoing research, development, and manufacturing costs associated with creating a high-quality, effective solution. However, we understand your concerns about the overall cost and the absence of a guarantee of its effectiveness.

We take the performance and reliability of our device seriously and always adhere to best practices in testing to demonstrate that eXciteOSA is a low-risk device with significant benefits to our patients' sleep quality and overall quality of life.

We are here to support you on your journey towards better sleep, and we appreciate your willingness to continue using the device. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team.

Thank you once again for your feedback and for being a valued member of the eXciteOSA community.

Best regards,

The eXciteOSA Team

Bewertet mit 1 von 5 Sternen

AVOID eXciteOSA- Deceptive Medical Practices

AVOID buying this product. The company does not inform you that they "LOCK YOU OUT" of the service after 90 days unless you repurchase another mouthpiece for $150 after having one that is already in perfect condition. When this is brought to their attention they claim it is part of their FDA approval process and then customer services stops responding. It is obvious these mouthpieces last significantly longer than 90 days. Just a blatant reoccurring revenue strategy that costs their customers an additional $600 annually.

4. Mai 2023
Bewertung ohne vorherige Einladung
eXciteOSA by Signifier Medical Technologies-Logo

Antwort von eXciteOSA by Signifier Medical Technologies

Dear customer,

Thank you for sharing your concerns regarding our product. We apologize for any frustration you may have experienced.

Regarding the lockout feature after 90 days, we apologize if this was not clearly communicated to you. The purpose of this feature is to ensure optimal performance and hygiene, as prolonged use of a mouthpiece can impact its effectiveness and cleanliness. While we understand your perspective, it is important to note that the replacement recommendation aligns with international standards and best practices to maintain the quality and safety of our product.

We apologize if you felt that our customer service was unresponsive. We strive to provide excellent support to our customers, and we are sorry if we did not meet your expectations in this instance. We would like to investigate this matter further, so please reach out to us again, and we will ensure your concerns are addressed promptly.

At eXciteOSA, we are committed to continuously improving our products and services. We appreciate your feedback and take it seriously. We will carefully review your concerns regarding the lifespan of the mouthpiece and the associated costs to ensure that we provide a fair and cost-effective solution for our customers.

If you have any additional questions or concerns, please do not hesitate to contact us. We value your feedback and are here to assist you.

Thank you for considering eXciteOSA, and we apologize for any inconvenience caused.

Best regards,

The eXciteOSA Team

Bewertet mit 5 von 5 Sternen

This device has been a lifesaver

This device has been a lifesaver. I had tried the mouth guard and the CPAP machine and could never get enough sleep. I started with eXciteOSA 99 weeks ago and have noticed that I do not just wake up 3 or 4 times for no reason in the night, I am more rested than with the other devices. I love the fact that It fits in my backpack when I travel. Nothing but great things to say.

25. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sleeping Better Than Ever Now

I’ve been a poor sleeper for as long as I can remember, waking up one or two times during the night and waking up early, so only 4-5 hours sleep per night. I was diagnosed with mild sleep apnea and dreaded having to wear a CPAP machine, which my husband uses. I was eager to try ExciteOSA. It’s been very easy to use it daily and I finished the 6 weeks of treatment and am now on twice weekly management. Already, I’ve noticed that I’m sleeping much more soundly and haven’t woken up during the night. I’m regularly getting 7-8 hours of sleep and even one night with 9 hours. It’s making a real difference in my not having headaches from lack of sleep. I also feel like my memory is improving now that I’m better processing my day’s activities.

17. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Save your money!

I purchased this device as I had read research that eluded to electrical stimulation of the tongue helping reduce sleep apnea. The hardware is pricey, but it seemed full of promise, so I bought in... I couldn't possibly be more disappointed, and before I go on, SAVE YOUR MONEY.

So what happened? I started using the product, but no one warns you (not clearly) that the electrical stimulation sends your saliva glands into overdrive, and initially I was prepared to deal with the discomfort and salivation. However, a lump appeared under my tongue and I became worried. I went to the doctor and they told me I had a blocked gland, but it would not reduce and kept getting bigger. It then dawned on me that the only thing that had changed was the eXciteOSA device being used nightly.

Whilst all this was going on I had been using the app and was frustrated with the connectivity issues, and the spooky emails that would be sent to me about use. It wasn't recording every time I used it, so I was also receiving emails about doing it more regularly! The first four sessions didn't register, and that frustrated me as this program is recorded to track your progress.

Because of the swollen gland I stopped using the device and I told eXciteOSA. They asked me for my doctors report! Of course, I did not have one, the Dr couldn't be certain that the device had caused the problem, but the over stimulation of the gland certainly had a causal relationship with the problem. Alas, over eight weeks the gland returned to normal, but that was me done.

I left it a few months and decided to give it another go (rose tinted glasses and all that)... I activated it to receive a warning telling me that the device was over a certain number of months old and must be replaced! In short, this was programmed obsoletion, because it had hardly been used, it was as good as new, nothing wrong with it, but the app must link a serial number to a time period and then you are forced to by a new mouth insert - regardless of how much it has actually been used. Terrible for your wallet, terrible for mother earth with these unnecessary replacements!

In short, this was an expensive waste of money. Avoid.

Also... their default response to similar feedback is almost the same! It shows that they give very little genuine concern to those running into the programmed obsolescence of their products, or to the harm such a policy has on the planet in the long run.

17. Mai 2023
Bewertung ohne vorherige Einladung
eXciteOSA by Signifier Medical Technologies-Logo

Antwort von eXciteOSA by Signifier Medical Technologies

Dear Graham,

Thank you for choosing eXciteOSA as your therapy option for your sleep disordered breathing.

We are sorry to hear of your experience with the eXciteOSA. We take all feedback extremely seriously and the only way we can establish what happened is to receive all the information available from yourself and the doctor.

We appreciate the frustration with the mouthpiece replacement every 90 days, but unfortunately as part of our regulatory approval as a class II medical device we need to abide by international standards for safety and functional performance. Once the mouthpiece is exposed to oxygen and saliva (enzymes and other biological materials) that starts the degradation of the surface electrodes. As per our testing to the 10993 international standard for biocompatibility (recognised by the FDA and UK's MHRA) we were required to limit the use of the mouthpiece to 90 days from first use.

We take the safe performance of our device very seriously and will always follow what is best practice for testing to demonstrate that the eXciteOSA is a low-risk device with considerable benefits to our patient's quality of sleep and quality of life.

We value your feedback greatly, as we always want to learn how to make the journey better for our patients. Our patients are central to everything we do. Please email support@signifiermedical.com if you wish to discuss this further.

We are here to support our patients towards better sleep.

eXciteOSA Team

Bewertet mit 5 von 5 Sternen

I was diagnosed with moderate to severe…

I was diagnosed with moderate to severe sleep apnea. My doctor recommended CPAP but I wanted to try the eXcite device first. I just completed the initial six week therapy and it has reduced my snoring. I'm going to continue daily treatment and continue to monitor my snoring (using the Sleep Cycle app which listens for and records snoring).

9. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was diagnosed with mild sleep apnea…

I was diagnosed with mild sleep apnea in January. My doctor prescribed ExciteOSA. My husband started seeing improvement in my snoring after only one week of using the device. I also wear a FitBit watch and my app is telling me that I don't wake up in the night as much as I used to. It has been almost 3 months since I began treatment and I still use the device about 5 times a week.

I found the customer service to be helpful. At one point I felt like my device wasn't working properly because the exercises felt "too easy". I scheduled a teleheath visit to discus the issue and the customer service representative said there was probably build-up on the mouthpiece, He suggested that I scrub the mouthpiece with a clean toothbrush and water. (Previously I was only rinsing it.) That fixed the problem immediately.

8. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Device works great

I've been using this device for 3 months now. I noticed a drastic improvement in my sleep after only one week. It was literally amazed that I could sleep so well for 7 to 8 hrs without waking up. The daily 20 mins daytime therapy for the initial 6 weeks was easy to do while watching TV. The app is easy to use and great for reminders, now that I am on the twice a week schedule.
Prior to this treatment I was using a CPAP machine and mask for 1-1/2 yrs. I could only keep my mask on for 1 to 4 hrs because I tried but could not adjust to the mask and pressure. I different machine settings and masks but just could not make it work for me.
exciteOSA has changed my life all for the better. I hope research continues to improve the device and help many more people sleep better in the future.

5. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

The device quit charging after about…

The device quit charging after about nine months. To keep up with the therapy we'd have to buy a new device. It's too costly if it has to be constantly replaced. It's already expensive enough with the quarterly charges.

4. Mai 2023
Bewertung ohne vorherige Einladung
eXciteOSA by Signifier Medical Technologies-Logo

Antwort von eXciteOSA by Signifier Medical Technologies

Dear Teresa,

Thank you for choosing eXciteOSA as your therapy option for your sleep disordered breathing.

We value your feedback greatly, as we always want to learn how to make the journey better for our patients. Our patients are central to everything we do.

We are sorry to hear of your experience with the device. Our support team are always accessible to deal with any issues that might be experienced.

Your eXciteOSA comes with a 1 year warranty, so you should be rest assured that we will endeavour to honour that.

One of our patient advocates will reach out to support you with your issue.

We always aim to provide the highest form of support during your journey with eXciteOSA.

eXciteOSA Team

Bewertet mit 5 von 5 Sternen

Doctor recommended and field proven

My doctor recommended this as a new procedure for my sleep apnea, and I really didn’t like the idea of an apparatus (CPAP) strapped to my head while I slept, so I was willing to try it out. And I figured for 20 minutes per evening while watching the nightly news, when I probably wasn’t talking anyway, I could give it a try. So here I am, a year later, with my 20 years of snoring and sleep apnea all but gone! I still snore a little bit every once in awhile, like after a really hard day or while sleeping on my back sometimes, but a little snoring once or twice a month is way better than being asked to roll over several times per night by my wife that I was keeping awake. And the 24 hour customer service has been awesome, just in case you have an issue with the unit transmitting to your phone sometimes (which ended up being a Bluetooth phone issue). I highly recommend this low impact, low invasion, highly effective device!

4. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So I've been using eXciteOSA

So I've been using eXciteOSA, for a couple of months now, and I have to say that it seems to be really helping me. You have to stay with the device and us it everyday, as much as possible. I do my 20 minute treatment, everyday around the same time. Ive tried CPAP and every mouthpiece and nose piece available. But this is the only device that seems to help. Thank you so much!!

1. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have been using the device for over 2…

I have been using the device for over 2 1/2 months. It has helped me tremendously.

I have never used any snoring prevention equipment before but I would certainly recommend this to anyone. My wife is very pleased that I don’t keep disturbing her night after night, carry on with the

29. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Miracle product

I have been using Excite OSA for over 2 years now and it is a fantastic product. It has reduced sleep apnea episodes and brought down my AHI to 5.5. I am able to sleep much longer and get refreshing sleep. All it takes 20 minutes of therapy twice a week. I highly recommend this to everyone who is suffering from mild sleep apnea.

20. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy to use and easy on you

The device is very easy to use and consistently works well with the recent updates to the user interface. It is very effective once you get to the maintenance intensity level. I would definitely use this over any device you have to wear while sleeping, given it’s only a 20 minute investment of time 2 days a week and you can be watching tv or working on your computer while doing the therapy.

20. April 2023
Bewertung ohne vorherige Einladung

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