Ugandairlines Bewertungen 4

My husband and our son flew from Heathrow to Entebbe in April 2026 and returned in May 2026. The flight both ways was smooth and on time. The plane was fairly empty so we had lots of space to move around. They staff were lovely and caring and helped with our son.

A Business Class Ticket That Delivered Nothing But Chaos

I have flown with dozens of airlines across the world. Uganda Airlines is, without question, the worst I have ever experienced.

I paid for a business class ticket, London to Harare , a premium fare for a premium service. What I received was an unrelenting sequence of failures.

Before I even flew, Uganda Airlines unilaterally changed my return date to an earlier day, without any regard for my connecting legs. I had to chase them to fix their own mistake.
At check-in for the return: They had already changed the departure time without proper notification. I checked in believing everything was fine, then the flight was delayed by an hour, then cancelled entirely. No real communication. They put us in a hotel and left us largely in the dark.
The next day's "solution" made things worse: Our pickup was two hours late. At the airport, the partner carrier refused to honour our 30kg baggage allowance, a standoff that took over an hour to resolve.

Then came the final insult: I was downgraded from business class because there were no seats available. A seat I had paid a premium price for, simply gone.
And now, five weeks on, I contacted Uganda Airlines about compensation. I have been completely ignored.

This is not a complaint about a free ticket or a minor inconvenience. I paid good money for a service Uganda Airlines failed to deliver at every single stage. Their silence since is telling.

To anyone else this has happened to, do not stay quiet. If we accept this, nothing will ever change. I will not stop until I am properly compensated, and I urge you to do the same!

Flew with Uganda Airlines business class yesterday Lusaka to London Gatwick. We took a chance and were so glad we did. The first leg was on a smaller plane Canada Regional Jet. Seats were comfy and the service was excellent. Food 10 out 10 specially for a short flight. The lounge staff in Uganda were very helpful the selection of food was great too. For the cherry on the cake, the flight from Entebbe was incredible. The staff were so attentive, the quality of champagne was fabulous, the cabin was modern, clean and comfortable. To top it off we saved $3000 against a ticket with Rwandair and Qatar. Very happy. You should definitely give them a try.

Customer service very poor, they made flight changes twice and the last one was very late in the with the first fight arriving over 9 hours after the the connection flight has left. They are operating with travel agents that are swindlers - Travelelink, the airline messed up my flight but I must wait before they can refund my money. I need my money back in full. You messed up the travel plans