turbify.com Bewertungen 1.005

Antwort von turbify.com

Vor 2 Stunden

Dear Kate,

We’re sorry for the frustration and understand how upsetting it is to see the website go from fixed back to “Not Secure” again. We reviewed the case and saw that the SSL issue had been escalated to Engineering, the initial fix was applied, and an email was sent confirming that update, but you later replied that the issue was still not resolved.

We also understand that this has happened more than once and that the problem returning so quickly makes it feel like the original fix did not hold. We regret the inconvenience and the disruption this has caused to your website and business.

Antwort von turbify.com

Vor 2 Stunden

Dear Robert,

We’re sorry for the frustration and understand how upsetting it is to have your account affected after so many years. We reviewed the case and saw that support worked with you on the email sending and receiving issue, identified that the domain was blacklisted, and provided steps to whitelist it, but that this did not resolve the situation to your satisfaction.

We also understand that you were unhappy with the support experience and have since moved to another service provider. We regret the inconvenience and appreciate the time you took to share your feedback.

Antwort von turbify.com

Vor 2 Stunden

Der Roy,

We’re sorry the chat was not helpful and understand your frustration with the experience. We reviewed the case and saw that you were trying to create a website on your Web Hosting Professional plan, and support attempted to guide you through the website builder steps and shared a help article for additional reference.

We also understand that the interaction was difficult to follow and did not feel beginner friendly, which made it harder for you to get the help you needed. We regret that the communication did not meet your expectations and appreciate you sharing this feedback.

Antwort von turbify.com

Vor 2 Stunden

Dear Hewlett,

We’re sorry for the frustration and understand your concern that your request was not fully heard before action was taken. We reviewed the case and saw that you were trying to add an admin to the account, but the process became complicated because support required the owner to be involved before the change could be completed.

We also understand that you had to call back twice and felt the first representative gave incorrect information, which then created more confusion when you were trying to relay the details to your admin. That kind of back-and-forth is especially frustrating when you’re simply trying to make a routine account change.

We regret that the experience left you feeling like your issue was not properly listened to or handled with enough care, and we appreciate you sharing that feedback.

Antwort von turbify.com

Vor 2 Stunden

Dear Matt,

We’re sorry for the frustration and understand why the rising renewal price felt unacceptable. We reviewed the case and saw that you contacted support about the Business Mail 5 Mailboxes yearly renewal, with pricing increasing over time after the service was rebranded, and that the options discussed included a possible plan change, renewal details, and potential prorated refund eligibility.

We also understand that you would prefer a different approach, including canceling and repurchasing the service on your own schedule, and we regret that the pricing changes and options presented did not resolve your concern. Thank you for sharing your feedback.

Antwort von turbify.com

Vor 2 Stunden

Dear Steve,

We’re sorry for the frustration and understand why the pricing change felt like a bait-and-switch. We know it can be disappointing when the renewal price is significantly higher than the introductory rate, especially when you expected a more consistent annual cost.

Your feedback about wanting simpler, fixed pricing has been noted. We appreciate you taking the time to share this, and we understand why that experience would make a customer feel undervalued.

Antwort von turbify.com

Vor 2 Stunden

Dear Greg,

We’re sorry that this issue has remained unresolved for so long and understand how frustrating it is to be without reliable access to your BizMail service. We reviewed the case and saw that the problem involved setting up BizMail on Mac Mail using IMAP, along with related password reset and login issues that also prevented you from viewing your active subscriptions in My Services.

We also saw that mobile IMAP access was working, but desktop and laptop access were still blocked because of the password and login problem. The issue was reproduced, escalated, and confirmed as a backend issue, and a bug had already been raised for the engineering team to investigate further.

We understand your concern about waiting several business days when this has already been going on for about a month, and we regret the delay and disruption this has caused.