Iwona from customer service was really helpful in solving my query quickly. She provided me detailed instructions of what to do and helped made the changes swiftly.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just an awful user experience - have tried and failed to use the face scan obligation for nearly an hour, many dozens of attempts. Finally it works - at an angle where I'm staring straight into a fluo... Mehr ansehen
Tamsine provided a prompt and excellent service. We needed more credits added to our account - she gave us clear guidance on the options available and quickly got this all sorted for us. Excellent ser... Mehr ansehen
The person I spoke to on call, Ruth, was really lovely and patient. She guided me through the entire process and helped me what documentation I needed and gave me other additional information. I reall... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
TrustID is a certified Identity Service Provider (IDSP), offering identity verification services for businesses which help them to onboard applicants compliantly and securely. We complete over 250,000 checks a month. Customer support is available by contacting our team on +44 (0) 118 466 0822 / customerservice@trustid.co.uk or visiting our website: https://www.trustid.co.uk/contact/candidate-suppport. We're available 365 days a year. TrustID identity checks form part of a Right to Work, Right to Rent, counterfraud or Know Your Customer check process.
Kontaktinformationen
The Blade, Abbey Street, Reading, RG1 3BA, Reading, Vereinigtes Königreich
- +44 (0)118 228 0939
- customerservice@trustid.co.uk
- trustid.co.uk
3,7
Akzeptabel
173 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amy at customer service has been so…
Amy at customer service has been so helpful!
No questions were to much to ask and she provided additional information :)
Thank you!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you for sharing such great feedback Beth. We're glad that Amy was able to help!
Highly Recommended for ID Compliance
Our business verifies around 100 new clients every day, and TrustID has transformed the way we handle ID checks.
The process is smooth, reliable, and our clients experience very few difficulties — they trust the system, and so do we. TrustID has dramatically improved the efficiency and accuracy of our ID collection.
The customer service provided by the TrustID team has been excellent throughout: responsive, knowledgeable, and consistently helpful.
Highly recommended.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you for your review John. We're really pleased to hear that you've had such a great experience! We're always happy to help so please contact us if we can help with anything else in the future.
The software simply doesn't work
The software simply doesn't work.
Error "Performing liveness check
"Check could not be verified".
No wonder 54% of reviews give it one star.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Sorry to hear you're having difficulties. It's probably related to the settings on your smartphone or tablet device. Our Customer Service team will be happy to help you to resolve it - +44 (0)118 228 0939 between 8:30 and 5:30. Or email customerservice@trustid.co.uk.
Awful smart phone only
Awful smart phone only, why can't I use a computer to do this
28. November 2025
Bewertung ohne vorherige Einladung
An excellent tool for employers to…
An excellent tool for employers to conduct digital background checks. The software is intuitive and user-friendly, with a clean, well-designed interface. The support team truly stands out, providing quick, helpful responses.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you for your review Sanjana. I'm glad that you're having a good experience with TrustID. And please get in touch if we can help with anything at all moving forwards.
As a business owner
As a business owner, all I want is to use suppliers who are stress-free and responsive. TrustID is exactly that. Does exactly what you need it to do and they respond very quickly.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thanks for leaving us a review Chris! We're glad that you are having such a great experience :)
This is an appalling half baked joke
This is an appalling half baked joke. Yet another government initiative that hasn’t been thought through properly. Well done IT contractor for misappropriating taxpayer funds
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
We're not linked to the Government, just certified to deliver technology to meet their Digital Scheme requirements. We're always happy to help customers and applicants if you have questions or difficulties - you can contact us through our website (www.trustid.co.uk), over the phone
(+44 (0)118 228 0939) or by email (enquiries@trustid.co.uk)
Login Issue
Had an issue with login and was resolved really quickly.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thanks for taking the time to share your review. We're really glad we were happy to resolve your issue.
Their website gets stuck
Their website gets stuck. Tried on different browsers. The customer service should be open at 9am, but they are not taking any calls and it’s 9:30am. I have called several times now.
A lot of time wasted.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Sorry to hear you're having trouble. Our customer service team are available and online right now. Please give us a call on 0118 4660822. Or visit our website and contact us through LiveChat. Alternatively, please reply to our request for information and we will call you directly.
Awful
Never felt compelled to write a review for any service in my life, but this TrustID is so bad it deserves it.
Passport photo and selfie both allegedly fine according Trust ID. Every single time requesting Org comes back to me informing me it failed.
Companies should avoid TrustID like the plague.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Really sorry to hear that you've had a bad experience. The organisation requesting your check should be able to share information about why the check is coming back as failed - we provide them with that information. They can also speak to our Customer Service team. We would be very happy to help you directly too, if you want to get in touch - 0118 228 0939 / LiveChat on our website / customerservice@trustid.co.uk
Dystopia
It shouldn't be necessary to have a phone and verify your digital identity to be able to work.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thanks for sharing your review. The UK Government define the rules around compliance and TrustID services are designed in line with the latest guidance. However, your employer should be able to offer you an alternative to a digital check - please get in touch with them for further advice. Thanks, The TrustID team.
Worst App I have ever used......
Countless efforts to Up-load a simple photograph, it's beyond frustrating ......and it's not my permission settings, it's your terrible App.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Sorry to hear that you haven't had a good experience with our service. Our Customer Service team would be happy to help or hear any further feedback you might have - info@trustid.co.uk / +44 (0)118 228 0939
Great customer service with an…
Great customer service with an intuitive system to work with. Recommended company!
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you for sharing your positive review Peter. We're glad to hear that you'd recommend our services!
TrustID's customer service team always…
TrustID's customer service team always respond to my queries promptly, clearly explaining what action needs to be taken. I have found them consistently helpful :)
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you so much for taking the time to leave your review. We're glad to hear that our Customer Service team are supporting you!
Great service!
We have been using Trust ID for over 2 years now. They are easy to deal with and remove so much admin from the team. Everyone I have come across has been helpful and knowledgeable.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you for your positive review. We're happy to hear that you enjoy working with us.
There seems to be a problem with the…
There seems to be a problem with the Photo taking part of the app. I can get my face in the oval. Take the picture. Put in my address. Then i get told by the agency it hasn't worked. It reads my chip on my passport fine.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Sorry to hear that you're having trouble. Your agency will have been provided with more information about why they check hasn't worked and should be able to offer further guidance. Alternatively, our Customer Service team can support - 0118 2280939 or info@trustid.co.uk.
Abysmal setup.
Abysmal setup.
Who on earth decided to FORCE individuals to use a smartphone in order to verify identity. I have already provided my ID to employer and now being pushed towards this service.
A crass "oh borrow a smartphone from someone" is NOT a valid solution.
Ridiculous configuration effectively excluding and prohibiting employment. This organisation should be ashamed of themselves.
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Sorry to hear that you're not happy with the TrustID service. The use of a mobile phone to capture your image is due to requirements around the image quality. We don't store anything on your device so it is possible to use a device belonging to someone else. Your employer has the option to check your Right to Work using other routes, including a manual upload of your document or a visual check. Please contact them for further advice or give our customer service team a call on 0118 288 0939.
Disgrace
The accessibility service is a disgrace - impossible to use without a written code provided with purchase - who knew?!
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
We don't believe this review is for TrustID Ltd as we require no written code to access the service which is provided online. If you're an applicant, your employer should send you a link which you can use for your document upload and if you're an employer, our Customer Service team will issue log in details. Please give us a call if we can help further - 0118 228 0939.
Great
The service has improved our candidate experience and gave us back some admin capacity. The costumer support team are friendly and responsive.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Thank you for taking the time to leave your review. We're pleased that you're enjoying our service and please keep in touch with our Customer service team if we can help with anything at all!
"Check could not be initialized."
Completely useless and frustrating. "Check could not be initialized." So I try again ... and again.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von TrustID
Our apologies for the frustration. This error is usually due to permission settings on your mobile device. Often the easiest way to solve it is to copy and paste the link into Google Chrome. However, our Customer Service team are always happy to help - please contact us on LiveChat or call us on +44 (0)118 228 0939. Alternatively, reply to our request for more information and we will contact you.
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