Our favourite sauna and lake experience! Alison and the Longside Lake team run a friendly and inclusive space. We go regularly for lake dipping and sauna sessions. The sauna is immaculately c... Mehr ansehen
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Das sagen Bewerter
Delays in delivery were not communicated. I had to chase hard. Hardly any contact details available. Perfunctory email sent by the ‘owner’ after item finally arrived (probably automated). By way of co... Mehr ansehen
Brilliant small business. I have many products from this store including a Nordic robe, thermal costume and thermal bobble hat. Service has been nothing but the best with the support team and Tommy re... Mehr ansehen
Unternehmen hat geantwortet
Ordered a wetsuit a week ago with next day Royal Mail. Order not shipped yet nor in the RM system. Called numerous times; emailed four times - nothing. I would like to think they are a genuine busi... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Open water swimming and triathlon specialists. Sells related products and runs regular wellness events.
Kontaktinformationen
Vereinigtes Königreich
- support@tritonoutdoors.co.uk
- tritonoutdoors.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 6 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered the item they took my money…
I ordered the item they took my money and nothing came despite email’s with no reply and a phone number no one answers. I don't believe this is a business
Had to go to my bank to get my money back do not order from this company!!!
Never received product
Never received product, emailed them twice with no response!! I couldn’t tell you what the product is like because I never saw it.. probably never see my money again either! NEVER BUY FROM THEM, they are a scam!
Great customer service from Alison at…
Great customer service from Alison at Longside Lake.
Outdoor swimming experts
Outdoor swimming experts. Great customer service at Shepperton Lake and fantastic range of trusted products. Very happy customer.
Wetsuit order not being processed
Ordered a wetsuit a week ago with next day Royal Mail. Order not shipped yet nor in the RM system. Called numerous times; emailed four times - nothing. I would like to think they are a genuine business but feels alot like a scam to me - wish I had looked at the reviews before I placed an order - they are bad for a reason as best case scenario this is a badly run business
Missing wetsuit!
I ordered a wetsuit 19 days ago and still haven’t received it. I’ve tried phoning multiple times, left messages and emailed with no response to any. Currently trying to get my money back through my bank!
Like many others I ordered a changing…
Like many others I ordered a changing robe (delivery should have been 2-4 working days). 18 days later and still nothing. Have sent several emails (no response) and left 2 messages on the telephone number on their website (also no response). I have now gone through my bank to try and get refunded.
And “yes” - so many emails asking me to review the non delivered product!!!
bad experience in buying goggles
Unfortunately my experience echoes Ramzi's. No sign of my goggles yet despite multiple communication attempts! (Ordered a week ago and paid extra for Royal Mail 1-2 day delivery)
I ordered a tri suit top from this shop…
I ordered a tri suit top from this shop and never received it! No communication whatsoever. Do not order from here!!
Alison was extremely helpful showing me…
Alison was extremely helpful showing me what I needed, advising on options and assisting with the fitting too. I certainly buy all my swim gear with Allison now such great advice and always with a smile!
Looks to be as described
Looks to be as described, but not used yet as recovering fromoperation
Terrible service from this company I…
Terrible service from this company I have had to chase and chase an item and then after 3 weeks they said they actually didn’t have it. They offered me an upgrade which was also listed as out of stock. They’ve offered me a refund and a free swimsuit. Just not good enough. Appalling communication- they never took my call - everything by WhatsApp. Avoid.
no communication
cancelled order after 2,5 months of no communication and now am being hassled for reviews
Great wetsuit & service
Great service, helpful, knowledgeable team in buying my first wetsuit!
Delivery delays destroyed confidence in the brand
Delays in delivery were not communicated. I had to chase hard. Hardly any contact details available. Perfunctory email sent by the ‘owner’ after item finally arrived (probably automated). By way of compensation an upgraded item was offered but to be honest, I would have preferred a nice simple delivery of the item I originally ordered.
I had an issue with my initial order
I had an issue with my initial order , but I have to say they ent above and beyond to get it resolved . Keep me in the loop via messages
Would deff recommend
Don't buy
Made an order, never came. No communication from the company despite multiple emails. Had to raise it with bank, it took them over 2mnths, still no communication. Got my money back.
This company is a scam!!
No communication from the company. Cannot return the item.
Bought a £80 swimming suit for sports on the 5th of April, it was delivered on the 20th of April. Unfortunately, it turned out to be small. Arrived with no return address or paperwork about the order or how to return. Initiated a chat on the website about the return - no reply, sent an email to customer services later on - no reply. Now it’s May and I still cannot return my item. Although, received a lot of email asking for feedback, so I decided to use it as an opportunity to attract attention. Hopefully the company monitors the feedback.
Great advice and help when selecting…
Great advice and help when selecting theses goggles.
Very thankful for the support
Very thankful for Tommy and Alison’s help in finding a wetsuit for my open water swimming.
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