Triodos Bank UK Bewertungen 

Great service twice today from my bank in being able to easily use the mobile app and customer service line and in receving some bank transfer information very swiftly via the chat messaging.
Very happy to bank with one of the most environment friendly and ethical banks.

Good banking app
Good security
Bank is very honest and direct.

I got a quick and helpful reply through the banking app, which adds great service to the unbeatable ethical values that Triodos applies to its business.

Efficient co-worker that resolved my issue

Great response from online chat communication. I sent a query after office hours and it was responded to early the next morning.

Answering queries quickly and providing what was asked for. Also, lack of AI assisted IM (as far as I know...)

Professional, quick, efficient, helpful

The live chat function was incredibly quick and the agent (Kirsty) was professional and efficient and friendly. 100% recommend

Triodos, unlike most other banks, certainly all those I know of that are online-only banks, has adequate staffing levels to be able to more fully address customer needs and enquiries, and where a member of staff does not have an answer, they will do the research and get back in touch with an answer. In general Triodos provides a better level of service and is patient, attentive, careful, polite, informative, reliable and provides good quality customer service.

Used the chat service today. Quick and helpful reply solved my query without having to call. All accessed through banking app. Great service!

I've had a good experience so far with Triodos. Reliable and ethical.

Online chat response answered my question perfectly and allowed me to correctly undertake the transaction that I was seeking.

Quick responses to form submission and queries via the internet bank chat function. Plus it is good to know that any money that I save with Triodos is being used for things that I believe in :-)

Very fast and helpful response on online chat.

I've always had a really good response from Triodos customer service and they've always resolved the issue that I've raised with relative ease.

Perfect efficient super helpful

I had a complex, high‑value SWIFT payment issue that could have been a nightmare. Triodos' customer‑support team handled it swiftly via the in‑app chat, explaining the problem clearly, helping me report the error, recall the funds, and complete the transfer successfully. Their calm, patient assistance turned a stressful situation into a smooth resolution.

I’m also delighted that my money is invested in socially beneficial projects and that Triodos operates with far fewer predatory practices than many other banks. Highly recommended!

THIS BANK IS ABSOLUTELY GARBAGE
THEY BLOCKED MY ACCOUNT AFTER I RECEIVED UNIVERSAL CREDIT. NOW AFTER 1 month and A half STILL WONT GIVE ME MY MONEY.
I HOPE THE WORST FOR THIS BANK.
I HOPE THEY GET ROBBED THE SAME WAY THERE ROBBING ME
RIGHT BEFORE CHRISTMAS THEY WANT TO PLAY GAMES WITH ME!
SOON AFTER IM TIRED OF WAITING ILL TURN UP AT YOUR BRISTOL BRANCH AND I PROMISE I WONT LEAVE TILL I RECEIVE MY MONEY

I've been with Triodos for the last two years. I opened my account due to the company's strong ethical credentials, and I like their transparency and regular communications to their customers about the ethical steps they are taking. Good customer service and app. Overall, very impressed

I have been using Triodos for several years now and am completely dissatisfied with it.
Payments take too long to go through. Sometimes it takes several hours to show if someone has transferred money, which is too slow for a modern bank. This is awful
if you are trying to pay for a product privately and the recipient can’t see any payment.
If you do not use your account for approximately 90 days, they threaten to close it, despite paying them to simply have the account.
Their ISA interest rates seem to get worse every year, and their terms and conditions just keep making things worse for customers.
In terms of customer service, they seem indifferent and there is a complete lack of care for customers.

I signed up to be green, and do my bit for the planet, but I’ve found it difficult to use the current account due to how slow transactions are, and the services simply aren’t as good now.

A bank with green investments is a wonderful idea, but Triodos need to improve their banking and the way they treat customers, if they want to change the planet.