Triodos Bank UK Bewertungen 

814
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Moved to Triodos to make sure my money is not funding fossil fuels and arms - as several other banks invest in these. I’ve been very happy with the transition process and the banking experience with T... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Just love this bank (if loving a bank is possible). Good customer service but most importantly, the impact they have on our global environment is a positive one. Very few banks can say that. Your mone... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

My main dissatisfaction with Triodos, that I joined for its ethical credentials, is that it doesn’t support cash being used by people. Some people only have access to cash in their lives; and I... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I love Triodos for genuinely ethical investing. I have held stocks and shares ISAs with Triodos for over 15 years and they have actually outperformed the ones held with highstreet banks, whilst I have... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bank

Vom Unternehmen geschrieben

Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

814 Bewertungen

5 Sterne
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1 Stern

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4,3

Alle Bewertungen

(814)

85 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

*AMMENDED* ATTEMPT 4* Jesus H Christ

I wish to open a savings account with triodos bank. On their website, it tells me to download their app.

I downloaded their app.

I attempted to apply for an account using the app as instructed. It redirected me to their website.

The website told me to apply through the app.

Is anyone else able to detect the problem here ?

Jokes aside, I appear to be stuck inside a never ending loop of doom akin to having PTO inscribed on both sides of a bit of paper.

I just humbly request that i wish to open a savings account with Triodos Bank. Please.

/* Update 17:22 same date. */

A verification code arrived. Typed this into app. App says to type in loads of stuff. Did that. App says "We need to take a video, get ready". Got ready. Nothing happened.
Got ready AGAIN. Nothing happened.
LOOP1 Repeat.
Goto LOOP1.

Can you diagnose the problem?
Look carefully at the two preceeding lines that contain the word "LOOP1".

Would you suppose that might lead to a sub-optimal outcome ?

Jesus.

I just wish to open an account please.

20/12/24 New private message from the bank.
This review *WILL BE TAKEN DOWN IN 2 DAYS* unless I supply further infomation including an account number

It's happening again. Can you guess yet? Getting warm? Has the penny dropped ?

This bank are asking me for an account number. *Before I have opened an account.*
Here is a schematic of the code (again)

NEVER_ENDING_LOOP_OF_DOOM
do nothing
goto NEVER_ENDING_LOOP_OF_DOOM

I don't know why, but, all things considered, I seem to have formed the impression that this outfit might have a less than a firm grip on the issue. Sub optimal. Poor. Useless, even. Does this reflect on the underlying culture of the bank? What do you think?

This is a genuine shame, because I really would like to OPEN AN ACCOUNT *PLEASE*

19. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Triodos Bank UK

Hello—thank you for sharing your feedback and contact information. A member of the Triodos team will call you today to work through this issue. If you can't talk to us today, please call our contact team when you're available at 0330 3550 355 or +44 (0) 117 973 9339 if you are calling from abroad.

Kind regards, Carmel

Bewertet mit 5 von 5 Sternen

Amazing Sustainable and Ethical Bank

Amazing sustainable projects meeting a wide range of needs. I highly recommend Triodos Bank. High ethical standards.

18. Dezember 2024
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Antwort von Triodos Bank UK

Hi Peter, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking and that you're happy with our service. Thank you for being a valued customer. Kind regards, Becca

Bewertet mit 3 von 5 Sternen

Can't apply without passport or driving licence

My wife and I wanted to open a joint account at Triodos because it doesn't invest in fossil fuels. However our attempt failed because either a driving licence or a passport is required and my wife has neither. A telephone enquiry confirmed that without such identification it is not possible to open an account.

It seems ironic that a bank with such high ethical principles is unable to accommodate a potential customer who neither drives a car nor travels abroad.

18. Dezember 2024
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Antwort von Triodos Bank UK

Hi Andrew, thank you for sharing your feedback. We’re sorry to hear that you were unable to open a joint account due to the ID requirements. While we must comply with legal regulations regarding identification, we understand how this can be frustrating.

We’re continuously reviewing our processes to ensure they are as inclusive as possible while meeting these requirements. Thank you for bringing this to our attention, and we hope to explore more flexible solutions in the future.

Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Entering my third year with Triodos

Entering my third year with Triodos, as good as any of the big banks, of course with the rather important fact that my money is not funding ecologically unsound or fossil fuel projects.

As easy as anything to swop over both current and savings accounts.

18. Dezember 2024
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Antwort von Triodos Bank UK

Hi Douglas, thank you for leaving a review. We're so pleased to hear that you're enjoying your third year with us. It's great to know that you found the process of switching your current and savings accounts easy too. Thank you for supporting sustainable banking!
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

New current account customer

Have recently opened a current account and am very pleased with it. Have been a savings customer for a while so know how good this bank is.A little surprised at the negativity/hostility by mainstream institutions but am more than at home with Triodos and continue to be so.

18. Dezember 2024
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Antwort von Triodos Bank UK

Hi James, thank you for leaving a review. We're glad to hear you're pleased with your current account and that you've had a positive experience with us as a savings customer. Thank you for supporting sustainable banking!
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Excellent experience over the first 6…

Excellent experience over the first 6 months of having a Triodos ISA account - so pleased to know my money is having a positive impact rather than just being used to fund commercial areas I don't agree with.
Brilliant customer service the couple of times I've needed it.

11. Dezember 2024
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Antwort von Triodos Bank UK

Hi Roxanne, thank you for leaving a review. We're glad to hear you've had an excellent experience with your ISA account over the past six months and that you value the positive impact your money is making. Thank you for supporting sustainable banking! Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Security and service to an unparalleled level

I've had two Triodos accounts for about three years which I use primarily to process income and expenditure on properties I own. In that time I've been super impressed by the ease and speed with which I can do anything I need to.
However Triodos stood head and shoulders above all my other bank accounts recently when I was mugged whilst overseas of my phone (which had the Triodos app on it). I wasn't able to phone the bank (obviously) but my partner was and they immediately suspended app and account access until such time as I could phone in myself. Regaining access to my accounts was not only very strictly monitored but quickly and securely done, with lots of options for getting back into the app, and all this from 6 000 miles away.
Compare this to the endless debacle at the high street banks I also bank with and their total inability to arrange account access from overseas and I'm moving all my accounts to Triodos in the new year.

29. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Triodos Bank UK

Hi Philip, thank you for leaving a review. We're pleased to hear that you've found managing your accounts with us to be quick and easy. It's great to know that our team was able to support you promptly and securely during such a difficult situation overseas. Thank you for trusting us and continuing to support sustainable banking.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Triodos provide excellent and ethical service

I have banked with Triodos for several years, I switched because they have the most ethical policies of all the banks, plus their customer service is the best I have experienced. If I have to call up for any reason the call is always answered quickly, and my query is quickly answered

26. November 2024
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Antwort von Triodos Bank UK

Hi Alastair, thank you for leaving a review. We're glad to hear you've had a positive experience banking with us and that our friendly contact team have been able to assist.
Thank you for supporting sustainable banking!
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Triodos bank is the best!

Triodos bank is the best! I feel so confident and reassured that my money is being used for really good, worthwhile causes that support everything from green energy, social enterprises, wildlife charities and much more. I spent many years in the dark about my previous high street bank but knowledge is power and as soon as I discovered that my money was being used to fund oil and gas companies that cause incredible harm to our planet, as well as investments in organisations linked to the arms trade, it was a very easy decision to cut all ties and find a better way to bank. Thank you Triodos, if only all banks would follow your lead.

21. November 2024
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Antwort von Triodos Bank UK

Hi, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking. We're so glad you feel reassured knowing your money supports causes like green energy and social enterprises. Thank you for being a valued customer.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Most ethical bank in the UK

21. November 2024
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Antwort von Triodos Bank UK

Hi, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking! Thank you for being a valued customer.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

A wide range of accounts available

A wide range of accounts available , numerous investment opportunities and for years now leaders in sustainable banking and championing green issues, these are a few of the reasons i decided to bank with Triodos.
They also have a great service team and have dealt with questions and queries with efficient , polite and friendly speediness. I have banked with Triodos for over ten years and have found them to be a very solid bank with its priorities up front.

20. November 2024
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Antwort von Triodos Bank UK

Hi, thank you for leaving a review. We're glad to hear that our wide range of accounts, investment opportunities, and commitment to sustainable banking have made a positive impact on your experience.
Thank you for banking with us for over ten years- we appreciate your support.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

I trust Triodos bank to use my money to do good.

I trust Triodos bank to use my money to help projects that are good for the environment and for society. They keep me informed about the projects that they are enabling. Any time that I have needed to contact them with a question they are very helpful on the phone. I would recommend them to anyone who cares about how their money is used.

20. November 2024
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Antwort von Triodos Bank UK

Hi Fran, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking and that you're happy with our service. Thank you for being a valued customer.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Safe vigilant ethical bank

I have recently sold and bought a house, had an attempted online fraud and transferred money to a family member abroad. Triodos have been excellent in dealing with all of these issues. The call centre have answered in a few minutes. Online communication has been good and information sent as quickly as possible. security has been vigilant. Gives you confidence in banking with Triodos. Also good to know your money is being used ethically.

20. November 2024
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Antwort von Triodos Bank UK

Hi Anthony, thank you for leaving a review. We're glad to hear you've had a positive experience banking with us and that our friendly contact team have been able to assist. Thank you for supporting sustainable banking.
Kind regards, Becca

Bewertet mit 1 von 5 Sternen

We tried to open a new charity account…

We tried to open a new charity account with a substantial deposit but Triodos bank refused to open a new account.

18. November 2024
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Antwort von Triodos Bank UK

Hi Vincent, thank you for your interest in opening an account for your charity with Triodos. Applications for new business savings accounts have been closed to new customers as we were experiencing very high demand and needed to take time to invest in making our opening more efficient. We are sorry for the disappointment this has caused, but we are aiming to reopen applications for these accounts for eligible customers in the near future. Kind regards, Becca

Bewertet mit 5 von 5 Sternen

customer service

It was good to get a real and very helpful person to sort out my problem

18. November 2024
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Antwort von Triodos Bank UK

Hi Czeslawa, thank you for leaving a review. We're glad to hear you've had a positive experience banking with us and that our friendly contact team have been able to assist. Thank you for supporting sustainable banking!
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Better Banking

Triodos offer hope for better ways of doing things.On top of being "Green" and "ethical", their responses by phone are always prompt and relevant. v. Good.

5. November 2024
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Antwort von Triodos Bank UK

Hi Christopher, thanks for taking the time to leave us a review. We're glad you've had good experiences with our contact team. Thanks for continuing to bank with your values.
Kind regards, Carmel

Bewertet mit 5 von 5 Sternen

A genuinely ethical Green bank

Member since 2017, not had a bad experience yet. All the services of a high street bank with the ethics and common touch of a community hub.

15. November 2024
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Antwort von Triodos Bank UK

Hi Philip, thank you for your positive review. We're glad to hear you're happy with our service. Thank you for continuing to be a valued customer.
Kind regards, Carmel

Bewertet mit 5 von 5 Sternen

Exceptional and outstanding service

Each time I speak directly to a customer service member of staff at Triodos bank, I have been entirely satisfied with the help and assistance that I have received. They always understand my enquiry and meet my needs exceptionally well.

It is unusual in this day and age to be able to speak to a person directly; thankfully at Triodos Bank I am always greeted by a human being who clearly knows their job and can respond to each and every query that I have raised. This takes away all the frustration that can build up when you can get no-one to listen.

Thank you Triodos for exceptional service. I couldn't recommend you more highly.

1. November 2024
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Antwort von Triodos Bank UK

Hi, thank you for leaving a review. We're glad to hear you've had such a positive experience banking with us and that our friendly contact team have been able to assist. Providing personal, human service is a key part of what we do, so your feedback means a lot. Thank you for being a valued customer.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Efficient and friendly phone helpline

Phone answered within a few minutes, with very helpful person who knew where to find the answer to my problem and did it quickly. Nice friendly service and good overall banking service, especially the Triodos app which I find easy to use. Reasonable range of savings accounts on offer as well.

13. November 2024
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Antwort von Triodos Bank UK

Hi Jane, thank you for leaving a review. We're glad to hear you're happy with our service and that our friendly contact team have been able to assist. It's also great to know you're enjoying the Triodos App. Thank you for being a valued customer.
Kind regards, Becca

Bewertet mit 5 von 5 Sternen

Great customer service experience

I contacted Triodos customer service to discuss a financial issue arising from my personal circumstances. It was very easy to get through to someone who could help and I was very grateful that a solution to my problem could be found, and in a short period of time.
I chose Triodos as the bank to hold my savings and to invest in crowdfunding opportunities because of their alignment with my values; it is great to know that they also offer the kind of efficient and compassionate customer service that many other organizations lack nowadays.

13. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Triodos Bank UK

Hi Valentina, thank you for leaving a review. We're glad to hear you've had a positive experience banking with us and that our friendly contact team have been able to assist. Thank you for supporting sustainable banking!
Kind regards, Becca

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