Much easier not to have a consultation each time I order a new round of medications If only the prices could be more competitive, when you see the same elsewhere half price you do consider changing... Mehr ansehen
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Das sagen Bewerter
You declined to supply my medication (I have no complaint about that) Why then did you charge my debit card? I expected the pending charge to simply disappear immediately which is standard prac... Mehr ansehen
Unternehmen hat geantwortet
Had problems with delivery as I work, had to pick up myself from Royal Mail depot. Would much prefer a Saturday delivery or collection from chemist. Medication very easy to use, no side affects so f... Mehr ansehen
Unternehmen hat geantwortet
It's good to have the video consultation at first, my previous prescriber didn't offer this so after the forms filled out didn't get to speak to anyone. This way was good in terms of meeting a member... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Online-Apotheke
- auch in
- Gewichtsabnahme-Coaching
- Klinik für Reisemedizin
- Medizinische Klinik
- Online-Apotheke für verschreibungspflichtige Medikamente
Vom Unternehmen geschrieben
Treat Discreet makes healthcare simple, accessible, and stress-free. Part of the trusted Cohens Chemist Group, we offer expert clinical care with the ease of an online service. Our UK-registered prescribers provide medically approved weight loss treatments through a secure consultation, with discreet home delivery. We prioritise privacy, safety, and expert support every step of the way.
Kontaktinformationen
Gorgemead Ltd, LYNSTOCK HOUSE, LYNSTOCK WAY, BL6 4SA, BOLTON, Vereinigtes Königreich
- 01204473100
- customercare@treatdiscreet.co.uk
- treatdiscreet.co.uk
4,5
Hervorragend
105 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Took a week to refund money for non-supplied item..
You declined to supply my medication (I have no complaint about that)
Why then did you charge my debit card?
I expected the pending charge to simply disappear immediately which is standard practice, as is the case when dealing with the biggest UK on-line retailer.
Why can I not find your pharmacy registration listed?
1. April 2025
Antwort von Treat Discreet
Hi,
Thank you for taking the time to share your feedback, and we're really sorry for any confusion around the payment process.
To clarify — when an order is placed, the payment is authorised but doesn't actually reach our account unless the prescription is accepted on our end. If we’re unable to supply the medication, we will cancel the authorisation or issue a refund (if we have already accepted the order) straight away. Depending on your bank, it can take between 3 and 5 business days for the funds to appear back in your account, though this may vary slightly.
That said, we’ll still be investigating this internally to ensure there were no unacceptable delays in processing. We want the refund process to be as smooth and stress-free as possible moving forward.
We are fully registered with the General Pharmaceutical Council (GPhC). You can view our pharmacy registration and more details about who we are and how we work by visiting the About Us page on our website.
If there’s anything else we can help with, please don’t hesitate to contact us via customercare@treatdiscreet.co.uk.
Kind regards,
Treat Discreet Customer Care Team 💙
Everything went well and it arrived a couple of days later.
I ordered the injection and had my 30 minute consultation the next day. The only thing I can say is you have to be available to sign for the medication when it arrives so it can be longer than next day delivery depending on when you are going to be home.
25. März 2025
Antwort von Treat Discreet
Thanks so much for your feedback! We're really glad to hear your consultation went smoothly and everything moved at the right pace. You’re right about needing to sign—while it might not suit everyone, it’s really important to us that medication reaches the right person safely and securely. For fridge-line items especially, we want to make sure they arrive in perfect condition and are never left out in the sun or at risk. Please get in touch if there is anything we can do to improve this journey for you though! 💙
Good first impressions
It's good to have the video consultation at first, my previous prescriber didn't offer this so after the forms filled out didn't get to speak to anyone. This way was good in terms of meeting a member of the team and also knowing that any questions asked could be answered. Was simple to complete order and after the consultation I received my item.
26. März 2025
Antwort von Treat Discreet
Thank you so much for your lovely review! 😊 We’re really glad you found the video consultation helpful—it’s so important to us that you feel supported and have the chance to speak directly with one of our team. We’re always here if you have any questions along the way, and we’re so pleased to be part of your journey! 💙
Antwort von Treat Discreet
Thank you so much! We’re really glad to hear you were happy with the consultation—it means a lot to know you had a positive experience. If you ever need anything or have more questions, we’re always here to help, just use the contact us form on the website! 💙
Antwort von Treat Discreet
Thank you so much for your kind words! We're really glad to hear you've found the service informative and reliable—it’s so important to us that your questions are always answered and that everything runs on time. If you ever need anything else, we’re just a message away! 💙
First time user of mounjaro
Had problems with delivery as I work, had to pick up myself from Royal Mail depot.
Would much prefer a Saturday delivery or collection from chemist.
Medication very easy to use, no side affects so far but this is only the beginning of my weight loss journey. Video consultation very good and everything explained well.
11. März 2025
Antwort von Treat Discreet
Thank you for taking the time to leave your review! We're really glad to hear the video consultation went well and that you’re finding the medication easy to use so far—wishing you all the best as you continue your weight loss journey!
We completely understand how tricky deliveries can be when you’re working, and we really appreciate your feedback on that. The good news is we’re currently working on bringing click and collect options to the site, so you’ll soon be able to pick up your medication from one of your local Cohens Chemist branches. Hopefully, that makes things a lot more convenient in the future!
Thanks again for sharing your experience. If you need anything along the way, don't hesitate to get in touch! 💙
Very easy process from beginning to…
Very easy process from beginning to start. Once the consultation was done the goods arrived the next day for me to use. Very helpful pharmacist making sure they went through everything to make me feel comfortable going forward with it.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Treat Discreet
Thank you for your kind words! We're so glad you found the process easy and that our pharmacist helped you feel comfortable with everything. That’s exactly what we aim for! If you ever have any more questions, we’re always here to help. Wishing you all the best!💙
Great customer service :)
Thank you to the team that have helped me with my recent order. The consultation with the prescriber was thorough and professional. My order was then posted next day delivery with everything I need included in the price
24. Februar 2025
Antwort von Treat Discreet
You're very welcome! We're so pleased to hear that you had a smooth experience with your consultation and delivery. Making sure everything is straightforward, professional, and stress-free is what we aim for! If you ever need anything else, just let us know—we're always happy to help. Wishing you all the best! 💙
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