Travelocase Bewertungen 69

Hace 4 meses reserve un viaje a México por la agencia de viajes TravelOcase y según nosotros todo estaba bien ,pero a una semana de nuestro viaje decembrinas nos llama esta agencia de viajes y nos dice que debemos pagar de nuevo los tickets por aun no se a pagado ,pero nosotros pagamos hace 4 meses y nos dice la aerolinea que nuestro vuelo nunca lo pago esta agencia por favor no compres boletos de avion por esta agencia de viajes .

I booked a flight online and received a confirmation along with an email saying I would get my Etickets within 24-48 hrs. After 48 hrs, I contacted them just to find out they hadn’t even secure my tickets with the airline. They tried to modify my dates and itinerary to what they wanted not what I needed-then they ended up cancelling my booking.

ok I was skeptical but they have great service! They will call to see if you want upgrades as they have basic fares: extra legroom, select seats, etc. We saved just about 500 on round trip no stops tickets to Cancun. Will use again!

This company is a fraud. Don't waste your time. I booked airline travel tickets that were "confirmed," only to be changed and "confirmed" again, when neither flight was actually confirmed. Super sketchy outsourced call center. Overall, a terrible company that is absolutely untrustworthy. Book through a reputable company for a hundred or two hundred more, and save yourself the trouble of dealing with this fraudster company.

Travelocase is the best with ease of use, agent friendliness and their ability to always solve my issues positively.

Very very helpful in arranging everything❤️

Nice experience

Our trip to cabo was amazing, non stop flights. The best part was they gave us carry on and seats together, not like other companies asking for extra for seats. The only worry was i receive my tickets in 3 days. But after the trip, the wait for worth.

We made our booking in october for travel in February to travel to Punta cana. Our travel was 15 February, however we didnot notice my husband passport was expired, which we only noticed 3 days before the travel. We got a urgent date to fix it, however travel in the first week of march was coming very expensive. I called Serenity and explained her situation, she could have tried to charge me lot due to my urgent situation, instead she called airlines and tried for 2 days to get me a fare difference waiver and got my tickets changed for free. I m really thank you for her. It took a lot of time, but she kept following up and giving me information that she is trying for waiver. Once it was done i was very happy. My trip also went amazing. Thanks

I booked with Travelocase for flights for Spring break. The rates for a higher end carrier were comparable to a budget carrier. And a $1,000 less per person than booking directly through the carrier. Initially there was difficulty charging my card for the flights. The team stayed in regular contact with me and were available with a quick response. They continued to work the problem reassuring me my flights were confirmed. Two days later they were able to complete the transaction and tickets were emailed to me. Now I'm excited and waiting for our trip to begin.

Excellent service.

We tried to book tickets for Spring Break. I got an email from United asking for a note from her doctor to verify her medical condition. There is nothing wrong with my daughter. Travelocase called them and said my daughter needed a kidney transplant so they could change the flight without a fare penalty. Here is the note to me from United:
"Someone acting on your behalf has been calling United reservation to rebook your itineraries. It appears that a third party travel service provider has been fraudulently claiming medical hardship in order to modify your itinerary without paying the proper fare.

If you could provide a good contact number, we will have one of our service representatives contact you to resolve this matter.

Thanks for your cooperation and understanding.

Revenue Integrity
United Airlines
"

Kyle was very helpful and patient with me.
Great employee

Good experience for the first time using Travelocase. We get good services and easy to use this web for booking l

this is a good service to me. they always advice and help me when I need some help.

Excellent team ! The Team responded to all our queries with patiently. The team not only took care of our comfort but also booked the package in our budget. We had a great experience with this company .

I really appreciate how they have helped me in arranging my travel needs, I thought I can already handle things on my own but it was even a lot better when I tapped on their services.

Amazing service and even better prices. Highly recommend this company. Ask for Serenity and Kyle.

****CONSUMER BEWARE**** These people are huge scammers. On 9/8/22 I purch tickets from the Travel-O-Case website for STL to Denver and then from Denver to Fresno to arrive on 12/22/22 & my return ticket from Fresno to Denver & Denver to STL, to leave on 12/24/22. A snow storm hit the U.S. on 12/22 & I only made it to Denver from St. Louis on 12/22 & was stranded in Denver. My other tickets were cancelled as United had no staff to fly the planes. I called Travel-O-Case on 12/22 to inquire about a refund. They told me to go through United. I did deal with United & they refunded me for another flight I purchased DIRECTLY through their site that got cancelled, that I had purch on 12/22/22 as I was trying to get back to STL. I dealt with United for over a month trying to get a refund for the remaining unused flights, & they finally closed my complaint & told me I had to deal with Travel-O-Case directly, since they are a 3rd party site & since I purchased the tickets directly through them. I contacted Travel-O-Case on 2/7/23 to open an official complaint to get my money back on the unused tickets & they have been stringing me along for over 4 mths. They told me they have a case opened with United & are waiting on them. I know that is a lie as I contacted United & no case is opened & I also confirmed with United that it does not take this long for a refund & TravelOCase has been dragging this out for the past 4 mths to avoid giving me a refund. I would like my money back for the unused tickets that were cancelled due to the weather, which was out of my hands. Well Travel-O-Case now tells me since United sent me a partial refund of $189.60 (from a flight I purchased directly thru United, NOT the travelocase site), then that is it, they cannot issue me no other refund. So the un-used tickets for Denver to Fresno, Fresno to Denver & Denver to STL is basically money in the trash, which is over $400. Totally shady company & dealing with foreigners from the start, stay away!

I actually used this site last year for a family trip. I was a bit skeptical about using them at first but everything worked out great. This year I am going on a trip and waited till it was almost too late. I asked if the price advertised was the final price and the rep was very quick to respond and give me honest answers unlike the other sites that advertised one and then tell you the ticket was actually more expensive.