Travello Bewertungen 

184
•
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

very helpful and responsive staff, I have been helped by Anjali Hooda a few times and great service, Always recommend to my friends

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Not a smooth sailing to start with, one of our trips booked through Travello was cancelled by the organiser (due to safety reason) we were not able to do any other day and Travello made it pretty diff... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was having a couple of problems with the camper renting website regarding a New Zealand driver's license and Arti Chugh helped me sort it all out. Arti was patient, professional and helpful. A ple... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've had some great trips lately and so thought I'd write a review for once. Beeke was a great help for the trips I booked in Cairns but also Airlie Beach and I'm sure I'll come back to her for any ot... Mehr ansehen

Unternehmensdetails

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80600440953

  1. Reisebüro

Vom Unternehmen geschrieben

Travello is a leading online travel company that specializes in offering tours, activities, and attractions to travelers around the world. With a wide range of exciting and immersive experiences to choose from, Travello makes it easy for travelers to plan and book the perfect trip. Whether you're looking for adventure, relaxation, culture, or something in between, Travello has something for everyone. From guided tours of world-famous landmarks and natural wonders, to thrilling outdoor activities, to unique cultural experiences, Travello has it all. And with easy online booking and a secure payment platform, it's never been easier to start planning your dream trip. So why wait? Start exploring the world with Travello today and discover all the amazing things it has to offer!


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

184 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 40 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(184)

16 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Thanks, Stephanie!

My experience was more than great and it actually has a name. Stephanie from YHA Byron Bay was the best! Not only did she stay a little bit longer on a FRIDAY night to assist me booking a skydive for Monday morning, but also she went above and beyond to help me when it was cancelled. Without hesitation, she found the best option and rescheduled it! Thanks to her I had an amazing experience. Definitely recommended.

29. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Stephanie gave me a lot of advice to organize my road trip. She was patient and she explained me correctly every excursion 🙌

17. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Booking easy experience average

The process was super easy and it was awesome to go through multiple options available for me to choose from. Was very informative and good to have a range of options. Unfortunately the particular tour I chose was as a bit average and I didn’t feel like it was worth the money but it was still good.

27. April 2024
Bewertung ohne vorherige Einladung
Travello-Logo

Antwort von Travello

Hi! Thanks for the review! We always value feedback like this.

Bewertet mit 5 von 5 Sternen

Definitely recommend

Just booked our East Coast tours with Travello and I couldn’t recommend them highly enough. Their online agents were so knowledgeable and actually went out of their way to make sure your trip was perfect. We had one tour that canceled because of weather and they went out of their way to reschedule on another tour for us. I don’t publicly recommend many companies but this is one I would put my name behind.

25. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great agents who help

I’ve booked activities in Cairns, Darwin and now Melbourne with Travello. Kylie gives the best customer service and is always there to help. Really great website to find things to do and I’ve always found they have the best price. I’ll keep using Travello for all of my trips.

25. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Everglades travello

Finding the website and booking for this trip was easy on this website. The staff were helpful and friendly and was one of the highlights of our holiday from England

9. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The everglades trip

We booked the everglades trip and found and used the Web site easily. The experience was really good, the guide was very helpful and informative and the drinks included in the price.

9. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bad customer service - Schlechter Kundenservice

Poor customer service, it started with an incorrectly stated price for NZ$, which then referred to AUS$ (higher price), then the promised $100 AUS cash back was not received, and the arranging of a Costa Rica tour, where little was on offer apart from bad accommodation and. transport in a cramped minibus. In some cases we had to pay extra for buses or shared taxis. Very expensive excursions and hardly any opportunity to do anything on your own initiative. Food: We were taken to restaurants as a group (paying for ourselves) and there was often no alternative finding a restaurant individually that suited our own needs. The tour guide was good though

Schlechter Kundenservice, es gann mit einem Falsch angegebenen Preis für NZ $, der sich dann allerdings auf AUS$ bezog (höherer Preis), dann versprochene 100 $ AUScash back nicht erhalten, und die Vermittlung einer Costa Rica Tour, wo man ausser schlechten Unterkünften und Transport im engen Minibus wenig geboten bekam. Teilweise mussten wir Bus oder Sammeltaxis zusätzlich bezahlen. Sehr teure Ausflüge und kaum Gelegenheit, etwas auf eigene Initiative zu unternehmen.Verpflegung: Wir wurden als Gruppe in Restaurants (Selbst Bezahlung) geführt und oft gab es keine Alternative, um individuell den eigenen Bedürfnissen entsprechend ein Restaurant zu finden. Die Reiseleitung hingegen war gut

29. Juni 2023
Bewertung ohne vorherige Einladung
Travello-Logo

Antwort von Travello

Hi Karin, thanks for taking the time to provide feedback of your experience with our company and with the tour you went on.

We're very sorry that we haven't replied to your feedback until now and for the experience you received. Our website has thousands of tours available to book all around the world and currently we also have a currency converter that helps our customers see the approx value in their local currency. It is still limited in what currency's that we can receive and that is why you may have viewed in NZD and then been asked to pay in AUD. We are currently working on being able to accept payment in Euros, GBP and USD. With regards to the cash back - please check your emails spam as the email may not have been delivered to your normal inbox.

We have passed on all your tour specific feedback through to the tour operator - G Adventures, but are glad to hear that the tour guide was one shining light from this entire experience.

Thanks again for taking time to provide feedback.

Bewertet mit 3 von 5 Sternen

Tour operators approved our…

Tour operators approved our cancellation due to the weather closing the roads to our destination and told us to contact Travello for our refund. Travello made it far too difficult to obtain this refund, although we did get there in the end. I would be hesitant to book anything with them again, I would use Travello to brainstorm ideas of things to do and then always opt to just book directly with the operator, paying the extra $20 would have been worth it.

5. Oktober 2023
Bewertung ohne vorherige Einladung
Travello-Logo

Antwort von Travello

Hi Emma, I am sorry to hear that you didn't feel our customer service met your expectations. We always strive for the best experience for each circumstance. I have reviewed your weather based refund requests, and believe this review was for the one initially declined. As I'm sure you can understand - we do need to confirm with the tour operator for any weather cancellations - and in this case we received written notification by the tour operator that you were not eligible for a refund. Upon your response that you had spoken to them directly regarding the cancellation, our agents followed up again with the tour operator, who only at that time were given written confirmation that your refund was approved & we promptly refunded the amount. I understand a delay is frustrating, but is not a direct reflection on the 5-star standards of customer service we strive for in every interaction. We trust you had an excellent experience on your second refund request - I saw it was refunded within 32 minutes! We're glad we were able to get the refund sorted for you in the end, and hope your remaining travels are excellent! Cheers, Fiona - Customer Service

Bewertet mit 5 von 5 Sternen

Fantastic, seamless booking experience

We recently went on a Full Day Yarra Valley wine tour booked through Travello and operated by Rick's and it was hands down the best wine tour we've been on. Small group of 7 of us, all the wineries were beautiful venues to stop and taste the wine and the lunch included was fantastic. Our tour guide Bernie was super knowledgeable and friendly and really went above and beyond to ensure we had the best day! Booking through Travello was easy and the customer service was impeccable. Highly recommend!

29. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I did the wrong booking and was assisted by Kyles

I did a booking on line, and once done, I realise that it was not exactly what I wanted. I called Travello and was lucky to get Kyles to assist me by canceling my booking and finding a much more appropriate tour for me. Did the changes and emailed me all I needed. So helpful and professional. Thanks Kyles!

7. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

VIP Treatment

I booked through Backpacker Deals to visit the koala sanctuary in Brisbane and it was so easy.
I just booked online, turned up to the sanctuary, told them I booked through Backpacker Deals and they had my name on a special list for me to go on through.
Made me feel like a VIP!

8. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company to book tours through

Great company to book tours through - we had a 6 week east coast Aussie tour booked and we needed to change some details on our trip and the support staff got back to me quickly - no waiting on hold and got to speak with an experienced Aussie travel agent who sorted out our issue ASAP

8. Juli 2023
Bewertung ohne vorherige Einladung

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