Travello Bewertungen 

Great customer service from KT. KT answered all the questions I had and got the quote through quickly and was very positive and friendly.

I rarely come across real tour talents who stand out like Jordan (in Cairns). I am so thankful to Mr Jordan for not only his service to get me the right holiday packages but going above and beyond his call of assistance, a rarity in this day. Sincerely, that soft skill often takes years to develop among a tour consultant, but it seemed to come perfectly naturally to Jordan. I am amazed by Jordan’s ability to understand tourists background very quickly and to guide them to land their dream holiday destinations.

I would like to bring all tourists attention and commend Mr Jordan for his amazing services I even didn't know he did. He always put forward tourists and made sure they left with a smile in every conversation.

Jordan’s fantastic instincts made him an amazing tour consultant and I am happy I got the chance to meet with him. I am very thankful for the care and attention that Jordan showed toward me. He is ridiculously efficient and should be a role model for other staff and a credit to Travello’s innovative team.

Every small thing counts to build an empire and Travello should rest easy knowing that they have a marvellous tour consultant keeping tourist like me happy. I do strongly believe that Jordan’s vision is to close more productivity in one go than most people do in a quarter. In other words, he is an asset to Travello’s team and a story that I have shared with my neighbours, family, friends, and social media. So much so that I had to put fingers to the keyboard and share my experience.

We’ve booked with Travello twice now, and both experiences were great overall. While we did run into some minor complications with one of our tours, the customer support team was quick to respond and really helpful.

Special thanks to Fiona, who personally followed up with us and made sure everything was sorted smoothly. She was kind, professional, and very understanding.

It’s reassuring to know that even if something doesn’t go exactly as planned, the team behind Travello genuinely cares and takes action. That makes all the difference when you’re traveling.

Would definitely book again!

Jordan was AMAZING! Super helpful and guided us through all the best options. Would not book with anybody else now. Thanks again 👍

Spoke with Tharis from customer service, he was so lovely and extremely personable! You guys have yourself a great team member! Very quick to respond and kind manner

Jordan was so helpful! Great positive attitude and assisted us in booking our adventures!

Dave was SUPER helpful when helping to plan my trip to Cairns! Saved me loads of times researching different options by recommending what would work best within my schedule! Thank you so much, Dave!

Jordan was so knowledgeable and enthusiastic and helped us to decide on the two trips. He is a great sales person.

My husband and I recently visited Cairns for the first time, hoping to explore a different part of Australia and visit the islands of the Great Barrier Reef. We stopped by the Travello agency to get some advice, and we’re so glad we did! Jordan gave us the most amazing customer service — he was friendly, knowledgeable, and incredibly helpful. He took the time to listen to what we were looking for and recommended a perfect 5-day itinerary that let us experience a variety of beautiful places. Thanks to his help, we had an unforgettable trip. We truly appreciate the care and effort Jordan put into making our experience so special. Highly recommend Travello — and especially Jordan — if you’re planning a trip to Cairns!

Jordon has been very friendly and patient to explain our questions and to organized our trip to the reef and Fitzroy Island. Thank you we are looking forwards to the trip.

They are the worst travel agency I have ever come across. They still owe us over 3k from activities that got cancelled due to the weather after a month and a half. I just spoke directly to the agency that managed the activities and said they never charged travello for those activities, although Alba (who hasn’t responded in 2 weeks) said the other agency had the money, so she couldn’t do anything about it. As ridiculous as it may sound Alba said she didn’t have any contact with the refunds department of her own agency! Do yourself a favor and don’t book anything with them. Looking for legal measures now, would rather spend the money on a lawyer than give them the satisfaction of keeping it.

Nik and Jordan did a really good job helping me planning my reef tour trip. Friendly service for my whole family.

Excelente asesoría, muy recursivo, soluciono nuestras inquietudes,.... gracias JORDAN

EXCELENTE SERVICIO DE JORDAN. MUCHAS GRACIAS. EL MEJOR

Jordan's attention was very good and patient.

I spoke with Kerri Ann several times trying to organize some tours/activities on the east coast and had the best experience! She called to follow up and when it was easier to chat on the phone and was so helpful and great at resolving some tech issues I had! She made the process quick and easy and accepted all of my 100 follow up questions! Thanks much :)

Tharis was an absolute legend!!

She saved our trip and made it very memorable!

So thankyou so much Tharis
We will definitely recommend!!
And will definitely use you guys next time 👍

Frank was an absolute star with booking everything for us. I had a million questions for him about every tour that we booked and he was very patient and made sure to book the best one for us. He was quick to respond and very informative. This company is definitely the cheapest to book tours through, and Frank provided an excellent service and is a credit to the team.

We booked a tour for Rainbow Beach surfing, and it got cancelled because the sand road that the tour is on, is damaged because of the cyclone Alfred.

We can't get a refund, only store credit, because we didn't buy the "feel safe", and therefore can't get our money back, and we're leaving the country in a couple days. But the thing is, that the option wasn't even there to purchase it. The customer service was not helpfull aswell.

So the fact that the tour wasn't taken down, and the "feel safe" option wasn't an option is a crazy scam. To lure people in like that, and keep a hold of their money. Disgrace.

We had a booking that was impacted by the weather in qld and couldn't fault the staff who were very helpful and listened to our concerns. Even though our tours were for another state we couldn't get there due to being in Brisbane. The team and specifically Alan were patient and contacted the supplier for us and got us credit for when we can go again. Thanks travello and Alan.